PoE 2 Account Banned for no reason?
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Hopefully we hear something soon. If we keep all these topics alive and active then someone will have to fix it, right?
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Hello there,
We are currently experiencing high volumes of support requests. Rest assured we will respond to your email as soon as possible. Need help with anything? Feel free to contact us at: support@grindinggear.com :)
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These generic, pre-written responses are honestly starting to infuriate us on a serious level. Instead of addressing our concerns or providing real solutions, you’re giving us canned answers that only add to the frustration.
GGG, you have our nicknames and #numbers here on the forum. You know exactly who has been banned and could assist us directly and immediately. Instead, you are choosing to respond with generic, dismissive answers, redirecting us to an overloaded support email system that clearly cannot handle the volume of cases in a timely manner. We, the players, are here, waiting to regain access to the game we paid for and the accounts where we’ve to this moment invested few tens of hours of progress, items, and gameplay. Yet, instead of resolving this issue, you are deliberately leaving us in the dark, stuck with banned accounts, no clear answers, and no meaningful support. This is not just poor customer service—it’s a blatant disregard for the people who supported your game and trusted your company. You have all the tools and information necessary to address this now, but you’re choosing not to. This level of neglect is infuriating and unacceptable. Fix this immediately. Last edited by Showek#9604 on Dec 10, 2024, 6:58:53 PM
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" Totally agree. If you don’t take the time to make a new account you can’t even post on forums to talk about this issue, or PM anyone. I don’t know much about anything, but this sounds to me as a PRIORITY ISSUE to be resolved. |
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" What email? who's email? we are hundreds if not thousands experciancing this bug..... This needs to be in the top priority of Known Issues / FAQ topic. FIX IT. |
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" Most people have already done that, you have players here who have spent upwards of 5k and you're treating them like the all years of being a loyal paying customer are meaningless, this is absolutely appalling and utterly disheartening to witness, address the issue directly instead of giving premade response that sound AI generated, you are just making people angrier. People need solutions and timelines, ASAP, this is completely unacceptable. Telling them to contact support or press the appeal button (which most have) is at the very least insulting, you're suppose to be customer support, read the room! Last edited by KaeronSunkeeper#0671 on Dec 10, 2024, 7:06:47 PM
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" The night that i got banned i was literally not able to sleep a single second and felt like crying. 8 years of support and thousands of moneteray support for you guys because i loved the game. How can you just treat people like this we just want our accounts back it's that simple. |
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" I totally agree with you. These answers are getting under my skin. Ofc we did the appeal for those who had the option as it seems that not everyone has it, now that being said, we should not have to appeal anything, we didnt get banned for anything legitimate, dont treat us like we did maybe deserve it, look into the core problem, there's a huge bug that needs to be adressed and the ones who got wrongly banned reactivated asap. This is taking too long for something this impactful and please unstead of makings us angry with these IA generated answers, DO SOMETHING MEANINGFUL. FIX IT. Last edited by Deadz0ne#5220 on Dec 10, 2024, 7:16:07 PM
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The worst part for all of us is wandering in complete darkness. We have no concrete information or assurances about the product and accounts we paid for. Even worse, we’re bracing ourselves for yet another generic response like, "Hey, thanks for your message. Please contact our support team. We’re experiencing high traffic, so delays in responses may occur." Meanwhile, some of us have already been waiting for days.
The issue is simple: we want clear information, we want our accounts unbanned, and we want action. Calling it "swift action" is already off the table because too much time has passed for this to be considered anything close to timely. What we demand now is a human response—real communication with the details we need—not a back-and-forth with an AI-generated template. Stop wasting time and start treating us like valued players and customers that we all are. |
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" PLUS There are casuals who have the same fate as us and don't even know this thread/forum existed, I pity them, GGG, please fix this for all of us. |
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