PoE 2 Account Banned for no reason?

Browsing the discord it seems like it's happening to quite a few people around the same general area / level range. Would be cool to get some more dev support on this issue if it's not a one-off scenario:

This was just from searching banned and going through the first 3 pages of discord PoE:
[Removed by Support]

There are also multiple steam threads with similar issues like this one (I didn't make this one but similar name lol):
https://steamcommunity.com/app/2694490/discussions/0/594008890765566317

It sounds like there was a bug back in PoE 1 where people were randomly getting banned when hitting a specific level as well. Callback to PoE 1 bug lol?
Last edited by Strifeyy#4191 on Dec 10, 2024, 1:18:45 AM
This also happened to me. After defeating the boss and getting the large soul, I tried exploring the map. Suddenly, in the southwest area, I got disconnected and banned. I checked the PoE website and saw that I was banned for the reason 'Too many accounts.
I only have one account,buy key with visa for 30 dollars

I think the vicious bugs in the system should be properly dealt with as soon as possible

36 hours have passed and there is still no response from GGG regarding this incident.
Last edited by GoldEggTW#3935 on Dec 10, 2024, 3:34:07 AM
yes same for me.. Banned Saturday evening and still no response.. :/
No update or acknowledgement yet. I see more people on discord also running into this bug in Act 3
As the number of people increases,
it will take more time and cost to deal with this incident.

We can only hope that GGG will discover and deal with it as soon as possible.
Last edited by GoldEggTW#3935 on Dec 10, 2024, 4:48:23 AM
Same issue
just to confirm, when you go to /my-account, the Reason for the ban in Ban Details says 'Too Many Accounts'?
"
just to confirm, when you go to /my-account, the Reason for the ban in Ban Details says 'Too Many Accounts'?


For me it says; Reason: "Please contact Support"
"
"
just to confirm, when you go to /my-account, the Reason for the ban in Ban Details says 'Too Many Accounts'?


For me it says; Reason: "Please contact Support"


Mine says: ""

Not very helpful...would really like to know what's going on.

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