General Discussion - Incident Report for Feb 7 Downtime - Forum

Thank you for an honest detail of the incident. Honesty is always appreciated. Playing a dual-wielding swordsman of some kind. In game name is Kaosu and/or ChaosBlade.	Posted by ransagy#7315 on Feb 7, 2014, 7:48:42 AM Alpha Member Quote this Post
" Nightmare90 wrote: " Tompos wrote: I was not online when it happened it seems. But isnt this the first downtime in a almost a year? Not really. Take a look at this one: http://www.pathofexile.com/forum/view-thread/659606 Other, older reports: http://www.pathofexile.com/forum/view-thread/9795 http://www.pathofexile.com/forum/view-thread/7869/page/3/#p143772 First time I saw brute force incident report. Cheers. No longer a forum dweller, please use PM for contact purposes.	Posted by ignarsoll#5178 on Feb 7, 2014, 7:49:54 AM Quote this Post
On this specific topic. Don't be hard on yourself Jonathan, things like this can happen anytime, thanks for being transparent on the subject and thanks for sharing details. It's greatly appreciated. No longer a forum dweller, please use PM for contact purposes.	Posted by ignarsoll#5178 on Feb 7, 2014, 7:53:54 AM Quote this Post
" ciknay wrote: An event out of their control, yet the technical director himself personally apologises. This is why you get my money GGG. RIP Diablo franchise RIP Bird Lovers of Wraeclast <BLÔW> Congrats Chris & others for cashing out! I don't blame you. I'll be saving money now... unless I start making a lot more. Can't wait to see if you guys start a new studio in six years! RIP GGG	Posted by ThorOtheBIG#1770 on Feb 7, 2014, 7:58:41 AM Quote this Post
+1 for the personal apology. Bigger +1 for the fact the game is free anyway, I don't pay for it, so I don't complain.	Posted by aspeckt1#3044 on Feb 7, 2014, 8:03:09 AM Quote this Post
you guys are great dont worry little things like this happen all the time. your track record with down time is amazing compared to other games keep up the great work	Posted by 1Z3R0#2873 on Feb 7, 2014, 8:06:22 AM Quote this Post
" ciknay wrote: An event out of their control, yet the technical director himself personally apologises. This is why you get my money GGG. ^	Posted by empty789#6513 on Feb 7, 2014, 8:09:58 AM Quote this Post
" ciknay wrote: An event out of their control, yet the technical director himself personally apologises. This is why you get my money GGG. GG ggg :) Ign BurningforeverwithKnive	Posted by xahanort#4615 on Feb 7, 2014, 8:13:20 AM Quote this Post
" ciknay wrote: An event out of their control, yet the technical director himself personally apologises. This is why you get my money GGG. A comprehensive, easy on the eyes loot filter: http://www.pathofexile.com/forum/view-thread/1245785 Need a chill group exiles to hang with? Join us: http://www.pathofexile.com/forum/view-thread/1251403	Posted by Antnee#4468 on Feb 7, 2014, 8:25:55 AM Quote this Post
As someone who works in a NOC monitoring global fiber traffic, someone who recognizes and reacts to incidents like these to keep our customers informed as well as possible and to get their services restored as quickly as possible, this impresses me beyond belief. The biggest part of this is the willingness to admit to a mistake and explain how they plan to correct it, despite that corrective action (backup/failover systems being moved to a different power grid) costing them even more money. When I see a game company behaving as responsibly to it's customers (many of whom are nonpaying) as a major financial company behaves to it's multimillion-dollar paying customers, well... I hope you guys are around for a good long time. I think I'll go buy some points today. Are you by chance hiring US time zone remote NOC technicians? :grin:	Posted by Riusaldregan#3606 on Feb 7, 2014, 8:31:24 AM Quote this Post