POE 2 Complete PC Freeze while loading screen

Deleting stuff inside my cache folder fixed this issue. I had disconnect everytime I took a portal since the last update, now it's fixed if you delete cache.

folder name: CachedHLSLShaders
I reviewed the game as negative on steam.

This is my review, if you want you can simply copy/paste it.
The game hard crashes taking the OS with it, requiring manual shutdown by using the power button.

GGG has been silent about this issue except a single post in known issues which misdiagnoses the problem as a "Win 11 24H2 issue". GGG requested DxDiags and did not access them. GGG does not mention this issue in the patch notes.

Currently on the Path of Exile 2 Early Access Bug Reports Forum has two main threads:
1) Hard crashing PC locks up: 248 Pages, 2471 Replies, 146069 Views. Created at 7th of December, 2024.

2) POE 2 Complete PC Freeze while loading screen: 216 Pages, 2159 Replies, 204635 Views. Created at 7th of December, 2024.

In comparison the entire "[POE 2] Bugs" thread has 138 Pages, 1370 Replies, 29196 Views.

In terms of ratio, more than half of the replies and views to the forum belong to these two threads.

There are no bugs that are more important than this. This is not "I cannot use X skill bug". This is "improper usage of system APIs by the application" causing "100% CPU utilization" leading to a crash, resulting in "shortened component lifespan and possibly bricking PC".

There are people who have lost their PSUs, SSDs, GPUs, CPUs, Bluetooths, USBs... Any part you can put in a PC, there is someone on the forum that have lost it due to this "bug".

This happens on every kind of OS and hardware.

OS: Happens on Linux, Win10, Win11.
Hardware: AMD and Intel CPUs, AMD and Nvidia GPUs in all types of combination. If a hardware can run it, there is a person with that hardware on those 400 page threads with this crashing bug.
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I tried reinstalling 22H2 from an older flash drive i had (it was a ghost spectre version - so a very stripped out win11) and that has the same issues.

I'm currently making a new media stick for 24H2 - an official one... I'll let you know how it goes.


Did not help...
It seems Microsoft has come out and said that auto-hdr is causing crashing on Windows 11 24H2: https://cyberinsider.com/microsoft-says-auto-hdr-in-windows-11-24h2-causes-game-freezes/

Can anyone chime in on disabling (if you have it enabled) and see if it makes a difference for this poe2 issue?
"
It seems Microsoft has come out and said that auto-hdr is causing crashing on Windows 11 24H2: https://cyberinsider.com/microsoft-says-auto-hdr-in-windows-11-24h2-causes-game-freezes/

Can anyone chime in on disabling (if you have it enabled) and see if it makes a difference for this poe2 issue?


I've NEVER seen auto HDR work... it's just been turned off for me.

Edit: to be clear, i have a HDR compatible device...and it "turns on" but its just muted.
Last edited by Insanity_Pilgrim#5447 on Dec 19, 2024, 11:37:10 AM
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It seems Microsoft has come out and said that auto-hdr is causing crashing on Windows 11 24H2: https://cyberinsider.com/microsoft-says-auto-hdr-in-windows-11-24h2-causes-game-freezes/

Can anyone chime in on disabling (if you have it enabled) and see if it makes a difference for this poe2 issue?


I don't even have that option and my display isn't HDR capable, and I freeze nonetheless.
"
It seems Microsoft has come out and said that auto-hdr is causing crashing on Windows 11 24H2: https://cyberinsider.com/microsoft-says-auto-hdr-in-windows-11-24h2-causes-game-freezes/

Can anyone chime in on disabling (if you have it enabled) and see if it makes a difference for this poe2 issue?


Given that many people here do not even have Win11 24H2, it too will be a placebo fix.

There is nothing you can do to fix this except trying to minimize the damage it causes.

You can minimize the damage it causes by limiting the access the game has to CPUs so that it at least does not take the system with it when it freezes.

Other than that people are reporting success with PoE2 Uncrasher but whether to use it or not is your decision.

Remember to give a negative review on Steam.
"
It seems Microsoft has come out and said that auto-hdr is causing crashing on Windows 11 24H2: https://cyberinsider.com/microsoft-says-auto-hdr-in-windows-11-24h2-causes-game-freezes/

Can anyone chime in on disabling (if you have it enabled) and see if it makes a difference for this poe2 issue?

PoE 2 has native HDR support though. I don't know why somebody using an HDR monitor would be using Auto HDR and not the game's native HDR option.
Today i reinstalled the nvidia drivers and poe 2, now it freezes when logging into the game :(
I was start the game today, when I entered to the first town the game freeze and i had to turn off PC... same issue, I have a 5800x3d + rtx 4070

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