POE 2 Complete PC Freeze while loading screen

This may or may not be helpful to anyone but just in case:

I was getting the freezing issue regularly but I noticed it usually happened in gaming sessions where I minimized the game to access my browser on the second monitor to look stuff up or watch a video. It didn't always happen right away, but whenever I did something like that while the game was running it would freeze two or three loading screens later. I'll post here again if it starts happening again.

I stopped doing that and I haven't had a freeze in two days of frequent play since. Hope this helps someone.

Running on a recent gen i9 with 32gb ram and rtx 3080 in case that helps too.

Last edited by alexjlopez#7449 on Dec 19, 2024, 12:42:24 PM
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Raskelot#5044 wrote:
Deleting stuff inside my cache folder fixed this issue. I had disconnect everytime I took a portal since the last update, now it's fixed if you delete cache.

folder name: CachedHLSLShaders


anybody tried this?
So here's the problem.

Every single one of your solutions that everyone posts are Anecdotal, none of them solve any of the issues and they're at best, shoddy workarounds. (my personal favorite are people suggesting things detrimental to the health of their PC saying it worked for them, or "lowered the amount of crashes i'm getting!")

While i love that everyone wants to play this game so bad, None of the fixes is a blanket fix, and there's still no true root cause to what is making this happen.

We're over 250 pages on one thread, and another 218 on this thread with zero responses out side of a cursory message in the known issues thread that there's a problem with misleading information about the windows 11 24h2 update.

There's nothing proving that any of the things here have fixed a wide swath of people, outside of intentionally degrading performance of the client by core parking, turning off multithreading, reinstalling windows and hoping, and even then it's not fixing the problem, it's putting a shitty bandaid on it.

This isn't just limited to AMD systems, it's Intel as well, and it's multi-generational hardware, not the newest AM5 chipset, not just a 4000 series Nvidia card, nothing that is linking all of these cases together aside from the PoE2 client having a serious issue programmatically taking 100% of the available CPU and choking everything out, typically what SEEMS to be due to how shaders are loaded or generated.

My issue here is the lack of communication or results of almost a week of testing, dxdiag logs from users who have PM'd them to GGG.

The people replying here are the ones that are frustrated enough to post, which means by volume this is probably a significantly larger issue happening to more people.

I don't care that it's Early Access. Early access here should be to fix these glaring issues in your code first, via QA and bug fixing and then balance changes afterward. GGG has a large subset of people who have spent hundreds of dollars on the game, or bought a supporter pack because they believe in this company and the game, and we're getting very little return on investment.

I've been able to play in spats here and there, but loading into some zones i just hard crash, in others, (looking at you, Trials) i just crash to desktop. I accept the crash to desktop, that is gonna happen, i expect it to happen in early access.

However, I do not expect a crash that is repeatable by potentially thousands of users that is HARD LOCKING a machine to the point of a hard reboot to take weeks to rectify or communicate about, and it's getting frustrating seeing these threads grow in size with no communication about the problem, but a lot of fixes for balance, when you have a ton of users who CANNOT PLAY YOUR GAME.
Last edited by AwwYiss1#2063 on Dec 19, 2024, 12:54:58 PM
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AwwYiss1#2063 wrote:

...
long nonesense ranting
...


Sorry bro but deactivating multithreading does indeed completely solve the crashes.
LMAO some people's pc just Shut down during a fight with Balbala...

I Cant anymore

After this issue is fixed we still face 99 other PC crashes hahahaha
"
"
AwwYiss1#2063 wrote:

...
long nonesense ranting
...


Sorry bro but deactivating multithreading does indeed completely solve the crashes.


Sorry Bro but it does not. It did not work for me. This is why the above persons post is so important. Something is working in peace-meal for different people but NOTHING is stopping it completely. Also you shouldn't need to turn off a feature just to load screens. Its insane. and the fact that you dismiss it so easily is also wild.

This is absolutely something GGG needs to make a priority over balance changes to skills.
Guys, I tried everything on this post, nothing worked, until I stumbled upon a reddit comment:

"I tried this : delete the configuration file at ~\Documents\My Games\Path of Exile 2 and let the game recreate a config file by launching it."

IT WORKS!!!!!!!!!
IGN: Vixen_Dex
"
AwwYiss1#2063 wrote:
So here's the problem.

Every single one of your solutions that everyone posts are Anecdotal, none of them solve any of the issues and they're at best, shoddy workarounds. (my personal favorite are people suggesting things detrimental to the health of their PC saying it worked for them, or "lowered the amount of crashes i'm getting!")

While i love that everyone wants to play this game so bad, None of the fixes is a blanket fix, and there's still no true root cause to what is making this happen.

We're over 250 pages on one thread, and another 218 on this thread with zero responses out side of a cursory message in the known issues thread that there's a problem with misleading information about the windows 11 24h2 update.

There's nothing proving that any of the things here have fixed a wide swath of people, outside of intentionally degrading performance of the client by core parking, turning off multithreading, reinstalling windows and hoping, and even then it's not fixing the problem, it's putting a shitty bandaid on it.

This isn't just limited to AMD systems, it's Intel as well, and it's multi-generational hardware, not the newest AM5 chipset, not just a 4000 series Nvidia card, nothing that is linking all of these cases together aside from the PoE2 client having a serious issue programmatically taking 100% of the available CPU and choking everything out, typically what SEEMS to be due to how shaders are loaded or generated.

My issue here is the lack of communication or results of almost a week of testing, dxdiag logs from users who have PM'd them to GGG.

The people replying here are the ones that are frustrated enough to post, which means by volume this is probably a significantly larger issue happening to more people.

I don't care that it's Early Access. Early access here should be to fix these glaring issues in your code first, via QA and bug fixing and then balance changes afterward. GGG has a large subset of people who have spent hundreds of dollars on the game, or bought a supporter pack because they believe in this company and the game, and we're getting very little return on investment.

I've been able to play in spats here and there, but loading into some zones i just hard crash, in others, (looking at you, Trials) i just crash to desktop. I accept the crash to desktop, that is gonna happen, i expect it to happen in early access.

However, I do not expect a crash that is repeatable by potentially thousands of users that is HARD LOCKING a machine to the point of a hard reboot to take weeks to rectify or communicate about, and it's getting frustrating seeing these threads grow in size with no communication about the problem, but a lot of fixes for balance, when you have a ton of users who CANNOT PLAY YOUR GAME.



so true the communication from GGG is pure incompetence and unprofessional
Could be anecdotal evidence, however I'm observing an interesting trend.
1. I have disabled CPU0 and CPU1 cores for POE2 with Lasso so that I dont have to do hard reset every time it freezes.
2. And here's the interesting bit: I could be playing with no problems at all one day, however The next day I'm trying to start the game and it freezes while trying to load up the login screen. I kill it in task manager and start again, it freezes again but now at login screen. I kill it; It freezes at character selection. I kill it; It freezes while logging into character. You get the idea. After like 7-8 freezes/kills like this it finally stops freezing and I can play without an issue for the rest of the evening. Something is being "cached" or loaded and I dont know what, i'm not a game developer. And yes, everytime I load the game, load between levels and etc, I can see in Lasso all 10 (bar the disabled CPU0 and CPU1 for POE) cores jump from barely 10% to 100% right way.

Maybe this phenomenon can give somebody some clue, idk. Just shared by 2 cents.
Edit: my system:
Ryzen 5 7600
RTX 4070 Super
B650m pro
DDR5-6000 CL30
W11 24H2
Last edited by goim#5177 on Dec 19, 2024, 1:15:27 PM
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Cainrith#2807 wrote:
I reviewed the game as negative on steam.

This is my review, if you want you can simply copy/paste it.
The game hard crashes taking the OS with it, requiring manual shutdown by using the power button.

GGG has been silent about this issue except a single post in known issues which misdiagnoses the problem as a "Win 11 24H2 issue". GGG requested DxDiags and did not access them. GGG does not mention this issue in the patch notes.

Currently on the Path of Exile 2 Early Access Bug Reports Forum has two main threads:
1) Hard crashing PC locks up: 248 Pages, 2471 Replies, 146069 Views. Created at 7th of December, 2024.

2) POE 2 Complete PC Freeze while loading screen: 216 Pages, 2159 Replies, 204635 Views. Created at 7th of December, 2024.

In comparison the entire "[POE 2] Bugs" thread has 138 Pages, 1370 Replies, 29196 Views.

In terms of ratio, more than half of the replies and views to the forum belong to these two threads.

There are no bugs that are more important than this. This is not "I cannot use X skill bug". This is "improper usage of system APIs by the application" causing "100% CPU utilization" leading to a crash, resulting in "shortened component lifespan and possibly bricking PC".

There are people who have lost their PSUs, SSDs, GPUs, CPUs, Bluetooths, USBs... Any part you can put in a PC, there is someone on the forum that have lost it due to this "bug".

This happens on every kind of OS and hardware.

OS: Happens on Linux, Win10, Win11.
Hardware: AMD and Intel CPUs, AMD and Nvidia GPUs in all types of combination. If a hardware can run it, there is a person with that hardware on those 400 page threads with this crashing bug.


+1 its fine if the game crashes to desktop its a early access game thats just gonna happen but to have my whole pc crash or get locked up even once is one time too many.

one of the main issues for me is the lack of communication as the game game had been in early access for just under 2 weeks and we haven't seen any form of progress on the issue
Last edited by Gorp#1064 on Dec 19, 2024, 1:16:36 PM

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