POE 2 Complete PC Freeze while loading screen

It crashes regularly. Either the game throws me back to desktop, or the machine completely hangs with repeating music. This happens mostly in middle of a battle or while wandering around a map. A single time it happened while loading. A few times when the game lost focus when I clicked on Discord on another monitor.

To say that it is annoying is an understatement. No other game I play has the same behavior, so it's purely PoE2.

Machine is stock, no overclocking, nothing special.

AMD Ryzen 9800X3D
Aorus X870E Pro Ice
64GB DDR5
PNY RTX 3080Ti
Windows 11 24H2 (26100.2605)
Last edited by MartijnK72#0618 on Dec 19, 2024, 10:40:48 AM
guys please rate this game according to this issue on steam.
Ty
Not much to say, but bumping for relevancy. It's been nearly 2 weeks with no fix in sight, so keeping this updated as force-restarting my PC this much is getting tiresome.
Just updated my steam review to negative from positive. The lack of communication on this issue is causing some bad feelings.
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GGG the no communication on this issue is unacceptable.
This is a paid product.
Please give us the courtesy of being open on where you are at with this issue and don’t abandon your product for the next month leaving your paying customers with a defective product that may be damaging their PCs with hard OS level crashes.

CPU: AMD Ryzen 7 7700X


While i agree we need a solution ASAP, i dont think GGG is silent. It's on the High Priotity bug List.

Also please explain why this is damaging PC ?


They are silent. First of all in the high priority bug list they shift the blame by stating "this is mostly a Win 11 24H2 issue" despite the fact that we have reports from all kinds of OS including LINUX, therefore making that statement a moot point, a selection bias which I have explained on the thread.

There are no bugs that are more important than this. This is not "I cannot use X skill bug". This is "improper usage of system APIs by the application" causing "100% CPU utilization" leading to a crash, resulting in "shortened component lifespan and possibly bricking PC".

There are people who have lost their PSUs, SSDs, GPUs, CPUs, Bluetooths, USBs... Any part you can put in a PC, there is someone on the forum that have lost it due to this "bug".

They should have been communicating about this issue and should have put a warning, one that is pinned to the top, saying that "There is this issue. This can cause hardware damage. Do not play if you crashed. Sorry."

Your question is "please explain why this is damaging PC?". I have done so many times in both threads hoping that it would stop people from keep running the game. Unfortunately it wasn't always effective and we started to get reports on bricked PCs.

Explanation is here: I am spoilering it because it is lengthy and I have already sent it multiple times by now in both threads.
Spoiler
Incompleteness of shutdown process interrupts system operations, which can interrupt critical tasks leading to data corruption. Even with modern file systems, an abrupt shutdown may leave temporary files or critical system configurations in an inconsistent state, requiring repairs during the next boot.

In mechanical drives, a forced shutdown could interrupt the normal parking of the read/write head, potentially causing minor wear. While rare, repeated occurrences could increase the risk of a catastrophic "head crash", a severe mechanical failure in a HDDs that occurs when the read/write head, which hovers right above the spinning platters, comes into direct physical contact with the platter surface. Since the platters are coated with a thin magnetic material used to store data, any contact with the head can cause permanent physical damage and data loss.

For SSDs, which lack moving parts, and rely on firmware to manage data, if a forced shutdown interrupts critical internal operations (like garbage collection or wear leveling), it could result in data loss or even firmware corruption.

There is also electrostatic and capacitive effects. The key here is "Charge Imbalance". Capacitors in power circuitry store charge. A sudden shutdown might not allow for controlled discharge, which could affect components over time due to uneven stress cycles.

Another problem you might encounter is with all-in-one (AIO) liquid cooling systems. In these the pump is responsible for circulating coolant through the loop. An abrupt power cut halts the pump's operation instantly, which can leave coolant stagnant in the system. Stagnant coolant may allow air bubbles that were previously suspended in the liquid to collect in the pump or tubing. When the system restarts, these bubbles can disrupt the normal flow of the coolant, causing cavitation (tiny air pockets in the pump), which manifests as unusual sounds like gurgling, grinding, or rattling.

In some other cases where the cooler was already on its last legs, if the liquid cooler contains any sediment or impurities, sudden stops could lead to clogging in the radiator or pump, potentially resulting in noise or reduced performance. I am mentioning this because there is a person in this very thread that was talking about "weird sounds" from his cooler so when I read that I thought about what might have caused it.

There is also how this crash is (supposedly) happening in the first place: 100% CPU utilization. This happens in a spike format. A sudden spike to 100% CPU utilization generates significant heat in a short period. If the system crashes at this point, the CPU may remain hot while cooling mechanisms (fans or pumps) that should have been dissipating heat are not functioning because forcing a shutdown stops cooling systems immediately. The residual heat can cause localized overheating, particularly in the CPU die (and Voltage Regulator Modules on the motherboard). Repeated instances increase the risk of thermal degradation.

The sudden power-off may induce transient voltage fluctuations, which can harm sensitive components like the CPU, GPU, or motherboard power circuitry. These components are especially vulnerable during high load conditions.

There is also the capacitor strain: The power delivery systems on the motherboard and power supply unit (PSU) experience increased strain during peak utilization. Abrupt shutdowns can exacerbate this strain, leading to shortened component lifespan.

For air-cooled systems, fans running at high speeds during 100% CPU utilization experience mechanical stress when stopped abruptly. Over time, this can degrade fan bearings or motors.

For any component that is already on its last legs, an event that would lead to shortened component lifespan might be the finishing blow.

And remember, this is not once in a while event, these crashes happen frequently, with short intervals(if one keeps playing the game after the crash and crashes again and again and again).

Welp. Was managing the crashes. Now the game doesn't even load anymore. Game quits on launch. Didn't touch any settings or update anything in Windows. Frustrating.
how do i post a review on steam? i didnt want to but the lack of feedback is demanding a negative review...
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how do i post a review on steam? i didnt want to but the lack of feedback is demanding a negative review...


Just get to the game store page if you own the game there and it allows you to post a review.
Still not fixed? Shame ... why don't you start POE 2 from scratch with the proper coding and testing teams?

Just an idea!
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how do i post a review on steam? i didnt want to but the lack of feedback is demanding a negative review...


Click on the game in your library, and in the info page that opens up, it's on the right column/part.

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