Technical Support (Path of Exile 1) - Sao Paulo Server latency - Forum

" Fitzy_GGG wrote: " TheMotherFucker wrote: " Fitzy_GGG wrote: I have to wait on a third party to fix it. Other regions just don't have these types of networking problems. Brazil is several orders of magnitude worse for connectivity then any other region we're in. You have my apologies for the outage. It really sucks that this has gone on for so long, and in the middle of the weekend. I promise I am doing everything I can to bring things back as quickly as possible. Any chance that in the future we will have another server for the SA region located in another South American country? I intend to look into this soon. This would be great. つ ◕_◕ ༽つ TAKE MY ENERGY FITZY ༼ つ ◕_◕ ༽つ Problemas Conocidos / Preguntas Frecuentes - ¡Por favor lee antes de publicar! Cómo publicar una imagen Guía de soporte técnico MTR y el Manual de Problemas de Conectividad "Una pulga no puede picar a una locomotora, pero puede llenar de ronchas al maquinista." (Libertad) IGN: @Copied_to_clipboard	Posted by Petusillos#4903 on Sep 8, 2018, 8:48:08 PM Valued Poster Quote this Post
Why do people think that Chile or Argentina have a good infrastructure? 1st of val those countries have crappy interconection with Brazil. How would they be able to handle the large influx of players from Brazil? Brazil has the 2nd biggest internet exchange in the world (ix.br), saying that they don't have a good infrastructure isn't gonna fly.	Posted by Bokugawa#7332 on Sep 8, 2018, 8:55:33 PM Quote this Post
" Bokugawa wrote: Why do people think that Chile or Argentina have a good infrastructure? 1st of val those countries have crappy interconection with Brazil. How would they be able to handle the large influx of players from Brazil? Brazil has the 2nd biggest internet exchange in the world (ix.br), saying that they don't have a good infrastructure isn't gonna fly. In my experience, ix.br is really bad. A lot of the packet loss introduced is due to their routers being oversubscribed.	Posted by Fitzy_GGG on Sep 8, 2018, 9:13:42 PM Grinding Gear Games Quote this Post
" Fitzy_GGG wrote: " Bokugawa wrote: Why do people think that Chile or Argentina have a good infrastructure? 1st of val those countries have crappy interconection with Brazil. How would they be able to handle the large influx of players from Brazil? Brazil has the 2nd biggest internet exchange in the world (ix.br), saying that they don't have a good infrastructure isn't gonna fly. In my experience, ix.br is really bad. A lot of the packet loss introduced is due to their routers being oversubscribed. I was about to say that. Why do we have such amount of problems then? Problemas Conocidos / Preguntas Frecuentes - ¡Por favor lee antes de publicar! Cómo publicar una imagen Guía de soporte técnico MTR y el Manual de Problemas de Conectividad "Una pulga no puede picar a una locomotora, pero puede llenar de ronchas al maquinista." (Libertad) IGN: @Copied_to_clipboard	Posted by Petusillos#4903 on Sep 8, 2018, 9:16:45 PM Valued Poster Quote this Post
" Fitzy_GGG wrote: " Bokugawa wrote: Why do people think that Chile or Argentina have a good infrastructure? 1st of val those countries have crappy interconection with Brazil. How would they be able to handle the large influx of players from Brazil? Brazil has the 2nd biggest internet exchange in the world (ix.br), saying that they don't have a good infrastructure isn't gonna fly. In my experience, ix.br is really bad. A lot of the packet loss introduced is due to their routers being oversubscribed. I play games in Brazil for 10 years with 5ms ping but somehow you're saying it's not a GGG-side-server-problem but a BRAZIL problem? O.o So, if you get exactly this same server and move to another country things will be great and everybody will experience 10ms ping? Oh.... right.... Yeah, we're in trouble, guys. My end, it justifies my means, All I ever do is delay, My every attempt to evade, The end of the road And my end.... Last edited by imLuCaSsS#6273 on Sep 8, 2018, 9:19:14 PM	Posted by imLuCaSsS#6273 on Sep 8, 2018, 9:17:46 PM Quote this Post
Glad to see it's not just my problem. POE was always around 30ms, and since thursday it's around 200ms. We love the game GGG, please fix this as fast as possible, otherwise we wouldn't be here complaining at all.	Posted by supernautbr#5804 on Sep 8, 2018, 9:49:51 PM Quote this Post
Any other option besides Sao Paulo is welcome, even if it's Rio de Janerio as someone said. I just hope GGG team can somehow test the reliability of the other options, because from the last year it always seems to run smoothly and then all goes to hell.	Posted by Nenomitrosis#6393 on Sep 8, 2018, 9:50:43 PM Quote this Post
Yeah... thanks for the effort but I don't get it how people play cs:go, league of legends, and a bunch other games for years in Brazil with 10ms ping without any major issues like this but when it comes to GGG it's Brazil problem. Sorry but cs:go and league of legends are WAY bigger in brazil than PoE, and I bet the get way more traffic than PoE, and even when they have problems with ping and packet loss it doesn't last 9 months. Thanks for all the effort but this is not just a "Brazil is a mess" problem. If others huge games made it work, there is no excuse. Last edited by zug0#6903 on Sep 8, 2018, 10:36:16 PM	Posted by zug0#6903 on Sep 8, 2018, 10:32:07 PM Quote this Post
" zug0 wrote: Yeah... thanks for the effort but I don't get it how people play cs:go, league of legends, and a bunch other games for years in Brazil with 10ms ping without any major issues like this but when it comes to GGG it's Brazil problem. Sorry but cs:go and league of legends are WAY bigger in brazil than PoE, and I bet the get way more traffic than PoE, and even when they have problems with ping and packet loss it doesn't last 9 months. Thanks for all the effort but this is not just a "Brazil is a mess" problem. If others huge games made it work, there is no excuse. Yeah, i have no problems playing WoW, League and cs:go, everything goes under 20 ms here.	Posted by AtoOss#3799 on Sep 8, 2018, 10:43:30 PM Quote this Post
GGG dont care if servers BR are ok... in these days the services is soo poor and GGG dont give any great feedback about then...but yes blame Brazil conection for the servers problems...	Posted by Bijuga#7598 on Sep 8, 2018, 11:03:09 PM Quote this Post