Game Crash - PC Restart - No BSOD, No Eventlog, No warning.

Yupp, I also tested various Benchmark tools on my PC, Core-Temp, NVidia Inspector, 3D Marks, the very useful Prime95 and even with 4 CPU cores at 100% the Temps stayed around 50-55°C, and PoE can't stress the CPU higher than Prime95 I'm sure.
I also doubt that PoE can stress the GPU more than all of the GFX Benchmarks because they ran stable. I also have a pretty good Power Supply unit in my PC (Enermax) so Voltages also shouldn't be a problem. Again, PoE ran stable until August this Year. ALL other Games on my PC also run great, I had a handful of TDRs over the time but usualy not in games, just sometimes youtube for whatever reason but even this is gone.

Oh, I also use ARC (+chain) with my Witch and Lightning Arrow with my Ranger, LA with chainand LMP is a FPS killer by the way, I'm sure this can be cause trouble somehow.
Part of the problem with those tests is you're only testing 1 component at a time. It doesn't properly check the load on the system as a whole.

A lot of PC restarts are actually due to low PSU. When you get something happening in game that is not only stressing your CPU, but also your GPU, etc.. you could run into a "low voltage" situation where you are pulling too many watts than your PSU can generate, so it kicks it off and restarts. This is very common in weaker PSUs when you're driving high-end graphics.

So while those tests individually don't cause you any issue, perhaps together they will (if your system will handle it).

Try running every test at the same time... CPU, GPU, Memory, HDD, etc. Force your system to use up all the power it possibly can for a short while. See if it triggers anything.
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Drakier wrote:
Part of the problem with those tests is you're only testing 1 component at a time. It doesn't properly check the load on the system as a whole.

A lot of PC restarts are actually due to low PSU. When you get something happening in game that is not only stressing your CPU, but also your GPU, etc.. you could run into a "low voltage" situation where you are pulling too many watts than your PSU can generate, so it kicks it off and restarts. This is very common in weaker PSUs when you're driving high-end graphics.

So while those tests individually don't cause you any issue, perhaps together they will (if your system will handle it).

Try running every test at the same time... CPU, GPU, Memory, HDD, etc. Force your system to use up all the power it possibly can for a short while. See if it triggers anything.


My psu is fairly new and 750w and surely not all these people are having the same hardware problems?
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QQNinjA92 wrote:
My psu is fairly new and 750w and surely not all these people are having the same hardware problems?


Not everyone is having the "same" issue.

That's the problem with threads like this one. There are a lot of people getting similar problems but they COULD be related, or they could not be. It's hard to tell. Just because something exhibits the same symptoms, doesn't always mean it's coming from the same place.

That's why we prefer to separate out the threads into people's individual problems, so we can tackle them on their own merits/terms. Not based on something that was perceived as a problem from a different thread.

Most of the "no bsod, no event log, no warning" problems have ended up being a failure in the PSU or the rails, or similar hardware. While that doesn't account necessarily for every case, that has been a lot of them.

a 750w PSU "should" be enough, but there's no guarantee. Also there's no guarantee that the 750w is a quality PSU and that it doesn't necessarily have a manufacturers defect. It happens. That might not be the case for you. It's hard to say for sure since I'm not there to diagnose the PC in person (and swap hardware, etc). I have extra machines around so I can swap hardware whenever I want to diagnose issues. That's usually what I personally do, and I recommend anyone else can do who has the ability. I know that not everyone has spare hardware laying around, and I certainly don't expect you to go out and BUY hardware just to test it.

Just from all my experience, it's very VERY rare to have software cause this sort of problem all on it's own. It's usually caused by poking at a weak spot in a particular way.

The analogy I like to use is: if you had a broken rib already, and I came and poked you... you would feel pain, and depending on the severity, pass out, etc. When it comes down to it, I didn't cause the break. I just caused the pain. The rib was already broken. It's sort of like that. Software can only cause BSODs and other hardware types of problems when there's already a weakness in the hardware or drivers that operate it. "normal" software won't be able to directly cause that sort of problem under normal circumstances.
hmm maybe its my psu i ll see if theres a way around to test it..
but, my friend tells me apparently there was a small patch last week?
i must have missed downloading it
i dont think i was getting these reboots before that could anything like that happen?
i dont know what to do now really lol :P

**update**
this might sound crazy but with my ranger when i took off chain from LA i didnt encounter any reboots through merciless act 1. could be a coincidence but who knows?
Last edited by QQNinjA92 on Oct 7, 2013, 11:06:13 PM
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QQNinjA92 wrote:

**update**
this might sound crazy but with my ranger when i took off chain from LA i didnt encounter any reboots through merciless act 1. could be a coincidence but who knows?

Try Act 3, I only had crashes there so far. Docks, Lunaris/Solaris Temple these are the spots.

I still doubt it's a pure HW issue. Why only PoE then? A "simple" DX9 Game which just can't stress the Hardware that much. I can run Crysis & Co. without any issues. And GPU benchmarks also stress the CPU, they have various tests, at least the 3DMark ones. You can run these in a loop. Seems not logical that it's a general HW issue when it only is triggered by one single game. Maybe PoE "talks" different to the Hardware who knows?
We should not exclude that this all is just a bug in the Engine or general PoE code, that's why I want more optimizing and performance updates for PoE. There is still alot of potential I guess.
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QQNinjA92 wrote:

**update**
this might sound crazy but with my ranger when i took off chain from LA i didnt encounter any reboots through merciless act 1. could be a coincidence but who knows?


This really seem a good guess, I will try to find some time to test with another character.
As to add my point to the common knowledge, could be that a tile or graphic element causes these issues?
It is only a guess from me, as I spent the last few crashes trying to find the common issues and I found that I always got this restart crash in the Battlefield when some wooden plank started to appear on the screen. I can go anywhere else on other areas or even this area (I see the burning cage spheres, those fountain like parts, etc), but when the wooden plank appears on the side of the screen it instantly restars, no matter I have played hours or minutes before it.

It is only a guess, but I hope it helps to find what can caues this strange problem.
Hmm, sorry for jumping in - topic is pretty old, so not sure if the problem has been solved. I'm here, since I have similar problem. Still searching for possible cause of it, but maybe it will be of some help that I get PC turn offs (with power instantly off), however all the times (around 10+ I've 'tested') happened to me while idle in A3N on hardcore. If the problem is with some graphic in the game, my best guess would be some weapon/item enchant that a person brings to the town and boom - kinda silly, but that's best I have so far.

If you need any more info or some details I might post them, however I'm not the computer type of a guy, so my knowledge in this is limited sadly, plus I have no solution, still trying to figure out what cause the crash of my comp.

best of luck!

Edit: All the crashes occurred for me while I was on my Ranger with Spectral Throw build. None while I was fighting (thankfully - Nightmare mode) - only in town, so no animation from my side, and I'm not using any weapon enchants.
Last edited by Grayvind on Nov 19, 2013, 1:33:33 PM
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Grayvind wrote:
Hmm, sorry for jumping in - topic is pretty old, so not sure if the problem has been solved. I'm here, since I have similar problem. Still searching for possible cause of it, but maybe it will be of some help that I get PC turn offs (with power instantly off), however all the times (around 10+ I've 'tested') happened to me while idle in A3N on hardcore. If the problem is with some graphic in the game, my best guess would be some weapon/item enchant that a person brings to the town and boom - kinda silly, but that's best I have so far.

If you need any more info or some details I might post them, however I'm not the computer type of a guy, so my knowledge in this is limited sadly, plus I have no solution, still trying to figure out what cause the crash of my comp.

best of luck!

Edit: All the crashes occurred for me while I was on my Ranger with Spectral Throw build. None while I was fighting (thankfully - Nightmare mode) - only in town, so no animation from my side, and I'm not using any weapon enchants.


Instant power-off has to be power related. There is nothing else I know of (aside from motherboard failure or PSU) that would cause an instant power off. If your video card just crashed, it would crash your system, but wouldn't cause the PC to just power off (as far as I know).

The only other thing I can think of that would cause instant power off is some setting on your PC to shut down on BSOD or other critical error. I can't tell you what it is for certain as I don't have your PC, so you'll have to probably do a lot of digging and research... but in the majority of cases, sudden shutoff is power related.
Ok., Thanks a lot for quick input.

Let me quickly draw the case, but if you have no time to care of that, it's fine. Either way greatly appreciated for the already help.

Until 15th of Nov. I've been on Vista Home 64. Everything was fine: Twitch - Video Rendering and PoE at same time, sure no problemo. Yesterday, that is 18th of Nov. I've installed brand new W7 Ultimate x64. Before that, I got no problems, however I cleaned my comp inside; dusted off, etc. plugged off RAM cards, cooler from CPU and plugged off GPU. I plugged all of it back, installed W7 and everything works great, just PoE crashes the comp. I know you would need some debugging info to get the insight of it, but I don't know how to do it, would need to dig it and learn how-to, so perhaps I just need to dig in it by myself. Last thing I wanted to write is that crash is pretty nasty: It shuts down power on my comp instantly, no warnings, nothing (perhaps it's because install of W7 is fresh so I did not disabled some feature that would help me see BSOD), next what happens is comp tries to start up, it starts to the screen where it tries to resolve problems in W7 before system loads and shuts down again... at that point I have to turn off the power on the back of the comp, wait a moment and if I do it then it proceeds to system.

I'll dig around my PSU, only was puzzled, since it was working fine before that, and it's only related with PoE (that's 100%).

Thanks for the reply and help!

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