Hardcore Character Restoration after 1.0.1 Carrion Queen Bug

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Towerhead wrote:

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IVIetal wrote:

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VarthDaver wrote:

Please just.. dont care ok? It was a bug, HORRIBLE bug.

Loading an instance and die while loading was also a horrible bug and GGG only said: Deal with it.

There have been a lot of horrible bugs, granted I have been playing for a very long time not but I am an eternal supporter because I do care.

I have lost higher characters from things that were bugs, but it doesn't help to whine and complain about it. Well, at least it didn't before.

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Miraa wrote:

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evilTricKs wrote:

For all those who don't agree with restores in extremely rare cases imagine this happens to you like it did to us:

You login and load up your character.
You enter a zone.
You walk 10 feet and die.

It's not as if connection issues or desync killed our characters. People reported getting 1 shot from off the screen lol.

Anyone who's played ARPGs with permadeath for a few years (or even months, really) probably knows this feeling. Mostly due to lag, but other factors out of our control as well. It's just part of hardcore. Sometimes you just have bad luck or other factors outside of the game that are completely outside of your control, and your level 99 character with all the uber gear is lying facedown in the grass. That's just hardcore. That's the essence of hardcore. Sometimes bad things happen to good players. Even to the best top 1% players.

Hardcore was never promised as a mode where you only lose your character if you mess up, or you aren't skilled enough. It's a brutal, unforgiving mode where death, ANY death, is supposed to be final, irreversible, no bargains, no takebacks, no mercy. To go back on that is to disregard what hardcore means.

I understand that GGG's heart is in the right place. Obviously, it sucks to lose your character when you didn't do anything wrong, and I'm sure they felt guilty especially considering it was a bug so close to the official game release. But in my opinion, it's a mistake, and it only tells me that the people in charge don't get the point of hardcore.

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KoTao wrote:

Another poor, unfathomably random reversal of policy, another terrible precedent set.

You guys seem to have really lost your way.

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ckay27 wrote:

Yeah sure, they spent 7 years or whatever making the gamne and they don't get the point of hardcore. They never played aRPGs before this either.

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opkast wrote:

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KoTao wrote:

Another poor, unfathomably random reversal of policy, another terrible precedent set.

You guys seem to have really lost your way.

Completely disagree, this is the reaction of a responsive and aware company, that made a gamebreaking mistake that caused a ton of people to get 1shotted instantly. They tracked the deaths due to this and therefore are able to restore any deaths related to this bug.

Also, when you say another, it seems that you think the community thinks the same way as you about the changes, when infact its a very loud minority spamming the forum. Most of us believe that GGG is doing an excellent job.

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Miraa wrote:

Hardcore was never promised as a mode where you only lose your character if you mess up, or you aren't skilled enough. It's a brutal, unforgiving mode where death, ANY death, is supposed to be final, irreversible, no bargains, no takebacks, no mercy. To go back on that is to disregard what hardcore means.

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Ayrleand wrote:

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opkast wrote:

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KoTao wrote:

Another poor, unfathomably random reversal of policy, another terrible precedent set.

You guys seem to have really lost your way.

Completely disagree, this is the reaction of a responsive and aware company, that made a gamebreaking mistake that caused a ton of people to get 1shotted instantly. They tracked the deaths due to this and therefore are able to restore any deaths related to this bug.

Also, when you say another, it seems that you think the community thinks the same way as you about the changes, when infact its a very loud minority spamming the forum. Most of us believe that GGG is doing an excellent job.

Let me know when my characters who died to Devourers, skill crashes, and various other bugged mobs and desync get restored.

Oh you mean they won't?

Cannot be restored "for any reason" should mean for ANY reason.

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S1ckchops wrote:

To the people complaining that this sets a bad precedent, you need to understand why they have the no restore policy in the first place. Its because it would be a nightmare to sort out all the reports of people dying and then complaining it was a bug/lag etc. Making good judgments on so many different cases is just not feasible, and it would lead to lots of people complaining that their friend was restored but they weren't etc. Its NOT because they had some philosophical rule that they are now violating that no Hardcore character should ever be restored due to deaths caused by game breaking bugs.

In this case it was EASY and CLEAR to determine who was affected by the bug and so restoring the characters made sense. Have some common sense when looking at this situation and realise that 700+ people just had a crappy day due to a bug that should never have made it in to production, and restoring them was the RIGHT thing to do.

As long as GGG apply common sense when doing hardcore restores, and don't start looking at case by case deaths, but instead just look at who is affected by large game breaking bugs like this one, then i don't think this is a bad precedent. Releasing patches with bugs like this in a game with a hardcore mode is what is a bad precedent, but i'm sure they have learnt some valuable lessons from this experience and will be changing their testing procedures accordingly.