Hard crashing PC locks up

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Cainrith#2807 wrote:

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Rumbledethumps#3522 wrote:

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Videx#2302 wrote:

The fact that they’re now shifting the blame to others (Windows version), despite countless reports of the same issue on older platforms, raises serious doubts for me.

This thread is mostly about a change Microsoft made to improve Ryzen performance in Win11 24H2. There are other issues mixed in which need to be teased out and treated separately. That's why you're confused. It's why engineering hard.

Without a doubt, this is either the fault of Microsoft (OS) or AMD (CPU driver). However, the responsibility for applying a workaround seems to be assigned to application developers for some unknown reason. Ubisoft has applied a workaround for their games, GGG just needs to figure out a workaround for theirs.

It's really hard to point fingers here. A modern OS and its device drivers should not allow an application to hard lock your system. But GGG should have seen this coming since it's also a problem with PoE1 and 24H2 has been available for testing most of the year.

Timing also sucks. Shortly before PoE2 released, 24H2 was forced on people who didn't have Ubisoft games installed and 23H2 is no longer available to download from official sources. Some folks with older installs could roll back, but if you built a new PC from Black Friday sales then you probably installed 24H2 and have no reasonable way to get 23H2.

So how do I get this issue with Win10? How do my friend gets it with his Win11 23H2? And how come our other friend does not get it with his Win11 24H2?? This is not due to operating system.

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GODOFWARSANCHEZ#4574 wrote:

the poeuncrasher software linked above is legit, it makes the game work, loading can still take minutes long to some locations, CPU still always spikes, and yeah, I had some crashes, especially on dx12, but pc did not freeze either time

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chrisEm119#1403 wrote:

Sent GGG troubleshooting an email with regards to crashing a week ago. Got a response today that basically said go fuck yourself

Thank you for the message and I am sorry to hear about this issue. Unfortunately we are not currently offering email Technical Support, due to limited staff resources. We apologise for any inconvenience this may cause.

The development team have provided the following resource to help with troubleshooting technical issues: https://www.pathofexile.com/forum/view-thread/3072628

We also recommend checking out the Known Issues thread to see if the issue you are experiencing is listed here: https://www.pathofexile.com/forum/view-thread/1733474

Otherwise, please post your issue in the Technical Support subforum and include as much information as you can. You can find this subforum here: https://www.pathofexile.com/forum/view-forum/support

Alternatively, if you believe you are experiencing a bug, you can post in the Bug Reports forum here: https://www.pathofexile.com/forum/view-forum/bug-reports

Kind regards,


REAL NICE!!! Paid 30$ and can’t play the game

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Stormscourge#2254 wrote:

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Kapps#5390 wrote:

Replying in this thread as well:

Okay, I think I found an actual fix. So setting the affinity of PoE to disable the first two cores will prevent your computer freezing, but PoE still gets stuck in a loop at 100% CPU without being able to make progress. When this happens, you can set the priority of PoE to realtime and whatever it's waiting on is then able to get scheduled and PoE unfreezes. You should then change it back to normal priority when the loading screen si done.

The new version of PoEUncrasher detects PoE freezing, and then does this to unfreeze it, resetting it after the loading screen automatically. The new version is up at https://github.com/Kapps/PoEUncrasher/releases/tag/v1.2.0. Note that you will need to run the program as an administrator for the unfreeze feature to work.

Hopefully this works for others!

WHOA - What is this?

Is this legit?

When using this, do we have disable the 1st two cores still? Or does this take care of the freezes automatically?

Do we need to anything other than running this when POE2 is running?

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Kapps#5390 wrote:

Replying in this thread as well:

Okay, I think I found an actual fix. So setting the affinity of PoE to disable the first two cores will prevent your computer freezing, but PoE still gets stuck in a loop at 100% CPU without being able to make progress. When this happens, you can set the priority of PoE to realtime and whatever it's waiting on is then able to get scheduled and PoE unfreezes. You should then change it back to normal priority when the loading screen si done.

The new version of PoEUncrasher detects PoE freezing, and then does this to unfreeze it, resetting it after the loading screen automatically. The new version is up at https://github.com/Kapps/PoEUncrasher/releases/tag/v1.2.0. Note that you will need to run the program as an administrator for the unfreeze feature to work.

Hopefully this works for others!

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Stormscourge#2254 wrote:

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Kapps#5390 wrote:

Replying in this thread as well:

Okay, I think I found an actual fix. So setting the affinity of PoE to disable the first two cores will prevent your computer freezing, but PoE still gets stuck in a loop at 100% CPU without being able to make progress. When this happens, you can set the priority of PoE to realtime and whatever it's waiting on is then able to get scheduled and PoE unfreezes. You should then change it back to normal priority when the loading screen si done.

The new version of PoEUncrasher detects PoE freezing, and then does this to unfreeze it, resetting it after the loading screen automatically. The new version is up at https://github.com/Kapps/PoEUncrasher/releases/tag/v1.2.0. Note that you will need to run the program as an administrator for the unfreeze feature to work.

Hopefully this works for others!

Hi,

My Windows Defender just detected that file as a Trojan and auto-Quarantined it.

Trojan:Win32/Wacatac.B!ml

Probably a false positive, based on heuristics behavior.

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Echothesis#7320 wrote:

Wonder if poe built-in anticheat is responsible for this. To hard freeze windows without even ctrl alt del working you have to operate on lower levels than normal software should. I had client crashes, especially before switching from DX12 to vulkan, but never pc freezes. Windows always handled the crash.

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Kapps#5390 wrote:

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Stormscourge#2254 wrote:

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Kapps#5390 wrote:

Replying in this thread as well:

Okay, I think I found an actual fix. So setting the affinity of PoE to disable the first two cores will prevent your computer freezing, but PoE still gets stuck in a loop at 100% CPU without being able to make progress. When this happens, you can set the priority of PoE to realtime and whatever it's waiting on is then able to get scheduled and PoE unfreezes. You should then change it back to normal priority when the loading screen si done.

The new version of PoEUncrasher detects PoE freezing, and then does this to unfreeze it, resetting it after the loading screen automatically. The new version is up at https://github.com/Kapps/PoEUncrasher/releases/tag/v1.2.0. Note that you will need to run the program as an administrator for the unfreeze feature to work.

Hopefully this works for others!

Hi,

My Windows Defender just detected that file as a Trojan and auto-Quarantined it.

Trojan:Win32/Wacatac.B!ml

Probably a false positive, based on heuristics behavior.

Huh. Specifically Windows Defender? I can't seem to replicate that, Windows Defender doesn't flag it for me. I can see why some heuristic-based virus scanners might be sketched out by a tool by an unknown developer that scans through your processes constantly and reads information about them though (to find which one is PoE).