A POE “Horror Story”!!!!!!!!!!!!!
" Hey there, i got this cheap gear at chayla breachstones - started from 90 - 6 runs =1d i did only chayula runs = all i did is spamming chat to get full party - then runs and again, again - yeah it looks like im botting cuz i did same things/same msg in chat - but i talking with ppls traiding e.t.c. " Thanks Lord_Highrock I have installed awakened poe trade, but i didnt used this tool. Playing throught official client, no more any soft " My account is not privare, check more carefully Last edited by CHERRYNOVA_ on Aug 29, 2024, 12:42:40 PM
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" I think somewhere in your comment and someone else's is a legitimate need. Afterall, this IS the "Feedback & Suggestions" category of the Message Board, right...well, here is both a legitimate need AND a legitimate Suggestion: We all know that people are going to get banned for a variety of reasons, and some of them are going to be injust. GGG seems to think that their AI systems are able to find and identify the perpetrators just fine and most people who get banned truly deserve it....OK, let's assume that is true for the time being. BUT There are definitely good and honest players who slip through the cracks and DON'T deserve to be banned, but do get banned. Unfortunately, I am one of those players. Because of some GGG AI bot system that they are running, I was identified as a violator, even though I was not guilty of anything. So, the suggestion is, Create a system where people who are NOT actually trouble-makers can seek justice and actually get unbanned. Perhaps allow them to speak to a REAL PERSON at GGG, rather than the Customer Service responses that are copy-and-paste and provide no information (I have proof, I have too many responses from them). You could even CHARGE MONEY for the process. That would certainly help separate the innocent from the guilty. Through this process, call it "Special Ban Appeals" GGG could learn additional information about their clients, and the client could better assess if he was truly banned for something he did, or if he was the victim of a hack or some computer anomaly that is not their fault. One thing is for certain, good and honest players are getting banned, and POE is telling them to get lost, rather than trying to work with them and treat them fairly. Such a system would be a win-win for both GGG and the players. Good idea? Last edited by Lord_Highrock_2 on Aug 29, 2024, 3:34:04 PM
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GGG could do better with this stuff, They seem to have no system for when mistakes are made.
This is no laughing matter with some accounts being a decade old, For me im a guild leader and GGG's mistakes really caused a lot of damage since i couldn't play anymore while i had rallied my guild to play that patch. It really demoralized me to be punished so harshly for something i never did after so many years here posting concepts and ideas you'd think it wouldn't be very difficult to communicate and prove this simple error but it was an absolute freaking nightmare day in/out sending emails and trying to calmly wait for them to do the right thing when as far as i could see at the end they had stopped reading emails and i wsa forced to break the rules (literally) to talk to someone and that's just unacceptable to call that customer support. The most messed up part about all of it is what i actually did to flag their "punishment" because after the extended ban the second they looked at the evidence i had provided my ban was removed right away. Innocence forgives you Last edited by SilentSymphony on Aug 29, 2024, 8:16:20 PM
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I hope GGG "sobers up" to the realization of what is important here:
> Good customer service > Clear and public boundaries rather than deceptive ones (making clear what software is OK and Not OK in a very obvious way, as far as banning goes) > And to the damage of double standards (for streamers and video makers) if there are any. For all we know it was not a third party software relating to Path of Exile but some kind of technical error involving signals in a wire or something. The lack of speedy overview is a distressing mark against any company. Something like this should take less than 3 days to be reviewed by someone with important relevant knowledge, less than 7 days max if it's a particularly busy week. Good luck to Lord_Hightower. |
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One thing I find interesting about your initial post is that, while you mention there was a violation of #7 of the TOS, you don't include all of the possible violations that are included under #7.
I've included the full text below, at the bottom of my post. Are you sure there wasn't some other issue with your account? That was not specifically related to the brief description you mentioned: "Article 7 essentially states that it is illegal to ALTER a third-party software tool in order to “gain an advantage.” Full TOS Text on Article 7: " Last edited by Wootness on Aug 30, 2024, 10:07:24 AM
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" Great Question Wootnes, and the answer is: NO, i'm NOT sure that it isn't another issue. GGG won't tell you what you did to get banned, only that you violated Article 7, which had like a BILLION things in it. Customer Service is COMPLETELY UNHELPFUL as they basically just tell you to go away. I guess they have to deal with alot of disgruntled and dishonest people, so I understand their hesitancy to engage, but in my case, I got screwed and no one at GGG will lift a finger to help me - their system is broke.....and they just don't care!!!! |
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So now that all these programs are listed on GGG's actual portals as recommended helpers and downloads. did they reverse the ban and credit you? I'd seek a credit for an account that old with upgrades for 4 years. that would actually be a very simple case to bring to small claims yourself.. Specially since their sites promo these tools.... just like they allow online currency sites to sell there items and currency, but still have rules of real money trading.... sites list actual users with almost a billion in currecy that would take a year to aquire lmao but somehow they just keep sellin
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" He says that he got banned for using those. We don't know that the information he provides is accurate, or truthful. The opposite of knowledge is not illiteracy, but the illusion of knowledge.
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" So get this, two days ago I log in and I have an alert saying that my "new account" has been placed on "probation" because I am saying things that are "needlessly critical." I have never been "needlessly" anything. What I AM guilty of is pointing out the GGG has a Customer Service problem, because I got banned when i shouldn't have, and no one at the company will lift a finger to help me. I guess nowadays being truthful about GGG is the same as being "needlessly critical." Because there is obviously NO WAY that GGG could have made a mistake, right? Will someone at GGG read this and just reach out to me and help solve my issue?? It would be so easy to do......HELP PLEASE!!!!!!!!!!! Lord_Highrock |
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" Excuse me? Where are these programs listed by GGG as "recommended"? Because it certainly isn't anywhere on this site....the ONLY portal run by GGG. When it comes to rmt sites and things like that, it is simply not worth the money it would take for GGG to fight that battle.....only for them to simply switch their url and restart in seconds. That is the very nature of the "internet" and why so much dis- and mis-information exists. Your comments (pretty common mistakes) come from a lack of understanding with how the internet functions versus how the game functions. This is why pirating and illegal streaming sites exist all over the place....even though copyright law is very very strictly enforced. It is physically impossible to fight the internet. But the actual SOFTWARE used to run or interact with PoE is a completely different story. That is something they can easily control because all information is basically insulated through their own servers, and NOT public. Last edited by jsuslak313 on Sep 1, 2024, 8:19:39 PM
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