Customer Support Update

And there is the BS copy paste.. Ive emailed a few times. i have click resend unlock code. Its not in the spam folder.. You guys are not sending out unlock emails. Fix it..

I already made a forum post about this but wasnt seen by GGG.
I sent a request to have my email adress changed and it got picked up twice. Been responding in both conversations hoping the request would be solved faster but today reached a point where the same person, Whai, has both tickets and asked for the same IP info on both conversation. It feels a bit like a bot since the messages are the exact same and its also surprising they didnt merge the request or at least abandon one of the conversations, it ends in them working twice the same request while making no progress whatsoever. A human would probably check a realize im contacting them from the same email adress or at least ask if i reached out to support recently.

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Echo4papa#5297 wrote:

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R4S3C-Plays#9472 wrote:

Early today I sent a follow up email... so I guess I'm not going to get my refund anytime soon.

I did the same last week as I hadn't heard back for quite some time. The worst part is that the response I did receive initially said they could help but needed additional information, all of which was in my original email! Oh well, fingers crossed.

Feedback for GGG though...

It would be great if you used some system to track requests that gave us a ticket # and a place we could enter that ticket and see a current status. Being in limbo sucks, and finding out that emailing back to follow up only makes your situation worse is a bit frustrating.

LMAO you really think they would want people to post proof of their lack of support. They aren't stupid they know they haven't answered ANY support requests for the last 6 weeks (other than not helpful copy/paste bot replies). Tracking it will just provide proof to 10000s of customers on how terrible of a job they are doing on the support end.

This post is proof of the they claim they cleaned out 500k of 575k tickets. Meanwhile you won't find a single post in this forum saying "thanks GGG it's fixed now" or let me guess EVERYONE on this forum is # 550,000+? My ticket was opened 12/6, that's 45 days now. Don't care how large of a queue there is, that's inexcusable in any space.

wheres POE1 and our map stash in POE2

I work in IT, they had a much larger launch than expected, so getting a bigger support team up and trained to meet the challenge is expected and it'll take a few weeks to catch up for sure.

It's nice to see open and honest communications when there are shortcomings in customer service and the company takes responsibility and continues to work to resolve the issue.

When will you have enough support people to ban Musk for account sharing?

man I wish I had that Australian citizenship I once coveted

Keep up the good work. Looking forward to the Celestial Necrolord skins being made available for POE2.