Path of Exile 2 Early Access Keys all of a sudden all "Used: true"?

Still nothing

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GGG has posted about the lack of Customer Support.
https://www.pathofexile.com/forum/view-thread/3703227

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Since the announcement on the 22nd of November the Support Team has received around 545,000 email requests and been able to reduce the remaining requests to approximately 75,000.

Cap. I'm 99% sure they count a "request fulfilled" as the first email that asks you the exact same details that were in your initial email.

I'm convinced they don't read anything and just spam macros.

At this point I expect compensation. Not our fault they were not prepared. Not our fault they decided to release so close to the holidays and be overwhelmed from everyone being off. With the amount they profit from these cosmetics and still have this low quality customer support? I have 0 sympathy.

Still nothing on my end. Well over a month now.

same here, a month and nothing

Still nothing as usual.

I also still haven't heard anything,has anyone ?,reported and ticket in before the holidays since I wanted to give keys to some friends.... Too much time has passed and they ended up just getting their own copies, I honestly wouldn't mind just getting shop points instead of my keys back at this point. I'd love to hear back from support but I also don't want to compound the problem by submitting a new ticket. This doesn't feel great.

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stayfrostys#3646 wrote:

I also still haven't heard anything,has anyone ?,reported and ticket in before the holidays since I wanted to give keys to some friends.... Too much time has passed and they ended up just getting their own copies, I honestly wouldn't mind just getting shop points instead of my keys back at this point. I'd love to hear back from support but I also don't want to compound the problem by submitting a new ticket. This doesn't feel great.

> Too much time has passed and they ended up just getting their own copies

If we're honest, that's probably part of the plan.

They probably all replied to us with macros to meme the numbers and say that they're "Answering Emails" when they really aren't.

Still, nothing this is crazy we want our keys we paid you money for it was listed in the package and you are reneging on your half.

They replied a month later (first e-mail sent December 18, response on January 20) just asking for more information about my account, which I promptly responded to and I'm guessing it's another month for a second reply?

I wonder if they can find the source of the cause of this. Maybe it was during some specific patch where they somehow marked all the keys as used?

If they had a system to see which keys went to which account and how it was used, it would be an easy way to find out exactly what happened here.

Just bumping this thread again to say I'm still waiting to hear back myself too. I've had the issue since the 15th of December and have yet to hear anything back, I've advised the people waiting on the key to not bother with the game, as I'm sure many people here will agree.

I still have no reply I sent another support email mabey this one will get seen?