Path of Exile 2 Early Access Keys all of a sudden all "Used: true"?

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Mihai_ca#0777 wrote:

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travenkirkwall#7167 wrote:

same as my case all 4 used https://www.pathofexile.com/forum/view-thread/3648420/page/1#p25689007

Was it also 2 days ago?
We seem to all have the exact same time when all our keys got "Used".

Feels like they just blindly answer "Contact support" with macro for the past 2 weeks.

After looking through this "Help and Information" forum for a day, I'm really not sure why it exists at all. It feels like it would be way more practical to just close this forum all-together and focus on answering the emails instead of wasting Customer Support time into spamming macros about emailing support with the issue and our time into detailing issues that cannot resolve anyways.

Like, why?

Really hope they can solve this before the weekend.
Everyone being on holidays made this the perfect time to play this game.

I wonder if anyone received a response back at all for this issue?

yes

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From all the threads I looked at, this issue doesn't affect many people and doesn't seem to be very high priority :/ ...

So I don't think we'll get support before Xmas.

I see. Thanks for the reply.

I guess I'll open up a ticket with support.

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raytheon#5434 wrote:

I see. Thanks for the reply.

I guess I'll open up a ticket with support.

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travenkirkwall#7167 wrote:

yes

Still no answer from support on my ticket. Bump.

Same problem here, also just opened ticket

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Jarod_GGG wrote:

Hi there,

We're sorry to hear this is happening to you! I'm afraid this isn't something we would be able to assist with via the forums. If you haven't already, could you please contact us at support@grindinggear.com so we can look into this issue for you?

If you've already sent us an email regarding this, we will do our best to help you solve your issue as quickly as we can. We are currently working through a large number of Support Tickets, so our response times are longer than usual. You can find our more about the Support Team's response times on our Announcement Post. We apologize for this inconvenience.

Sorry, but it’s outrageous, there are so many players posting about lost access to EA (like myself after around a week an ~15h playtime) and the only thing I saw under every post is this copy & paste text. There has to be a root cause and you can’t handle these one by one. Many players are locked from the game and even unused keys are now used?! Wtf

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Mihai_ca#0777 wrote:

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travenkirkwall#7167 wrote:

same as my case all 4 used https://www.pathofexile.com/forum/view-thread/3648420/page/1#p25689007

Was it also 2 days ago?
We seem to all have the exact same time when all our keys got "Used".

Feels like they just blindly answer "Contact support" with macro for the past 2 weeks.

After looking through this "Help and Information" forum for a day, I'm really not sure why it exists at all. It feels like it would be way more practical to just close this forum all-together and focus on answering the emails instead of wasting Customer Support time into spamming macros about emailing support with the issue and our time into detailing issues that cannot resolve anyways.

Like, why?

Really hope they can solve this before the weekend.
Everyone being on holidays made this the perfect time to play this game.

I wonder if anyone received a response back at all for this issue?

Still no response for me and a lot of us paid to get the 480$ pack for the 4 passes and now the VALUE is NOT there.

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Jarod_GGG wrote:

Hi there,

We're sorry to hear this is happening to you! I'm afraid this isn't something we would be able to assist with via the forums. If you haven't already, could you please contact us at support@grindinggear.com so we can look into this issue for you?

If you've already sent us an email regarding this, we will do our best to help you solve your issue as quickly as we can. We are currently working through a large number of Support Tickets, so our response times are longer than usual. You can find our more about the Support Team's response times on our Announcement Post. We apologize for this inconvenience.

I appreciate your response, but as clearly stated in my original post and subsequent posts, we have already contacted support via email several days ago and for some of us, weeks ago.

I'm not sure anyone here fully understand GGG's continuous replies of redirection to email support when users have explicitly mentioned doing so. This feels pretty frustrating and borderline disrespectful.

What exactly is the purpose of this support forum if all staff responses are basically limited to "email support" redirects?

Staff time would be better spent answering those support emails instead of posting automated responses here. At the very least, staff could check our existing support tickets when we post here and provide actual assistance, like any functional customer service system would do.

This is an extremely tone deaf response.