Account locked Help

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Holstendark#1705 wrote:

Got a reply through social media. They said they'll answer my mail when they reach my ticket in the queue.

Support is not dead, it's just overwhelmed.

wait until they reply you, they will ask question. and when u reply, your mail will be down the bottom and u need wait again. if u lucky, matter resolves...else they will ask another question, and there you go again...wait. overwhelm? why when ppl buy their product they dont say they are over whelm by the sales and call us pls stop buying? they are obviously biting more they can chew and lead to this. lmao~

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Akhen51#6626 wrote:

Still wait my account back since the 16 november , 120euros on this account...

you are lucky. i've been waiting since day 1 of Early Access.

bump

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justpathofexile9218#2349 wrote:

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Holstendark#1705 wrote:

Got a reply through social media. They said they'll answer my mail when they reach my ticket in the queue.

Support is not dead, it's just overwhelmed.

wait until they reply you, they will ask question. and when u reply, your mail will be down the bottom and u need wait again. if u lucky, matter resolves...else they will ask another question, and there you go again...wait. overwhelm? why when ppl buy their product they dont say they are over whelm by the sales and call us pls stop buying? they are obviously biting more they can chew and lead to this. lmao~

I'm also annoyed, that I can't play a game which I paid for and which is all the rage right now.
At the same time I can't do anything else but wait for support.

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justpathofexile9218#2349 wrote:

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Holstendark#1705 wrote:

Got a reply through social media. They said they'll answer my mail when they reach my ticket in the queue.

Support is not dead, it's just overwhelmed.

wait until they reply you, they will ask question. and when u reply, your mail will be down the bottom and u need wait again. if u lucky, matter resolves...else they will ask another question, and there you go again...wait. overwhelm? why when ppl buy their product they dont say they are over whelm by the sales and call us pls stop buying? they are obviously biting more they can chew and lead to this. lmao~

Totally ridiculous that they don't have enough team to attend people or give a proper solution applied to all than cannot access to the game they paid for.
It's like hundreds of players have the exact common issue, just do a proper global fix and not go one by one.. its crazy really and at this rate seems impossible to play through christmas holidays

i know its a little childish but we need to bad review bomb for attention. when we got our account back, we will edit the review

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anzudesu#5506 wrote:

i know its a little childish but we need to bad review bomb for attention. when we got our account back, we will edit the review

Hell yeah, maybe this is the solution or we'll wait until POE will go out from EA...

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Drew_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Yeah i can see that - most ppl seem to get random copy-paste answers to give more data - data you already have and seem to get put back on the bottom of the line ...

Im sorry - but ppl paid for this game and MTs - a few days ok - but weeks just to get an automated copy paste mail that will push your answer back even more for no reason? Yes thats actually somewhat offensive ...


You could also just act pro consumer - for example - if ppl bought the game but cant play it - you can probably check both even automated - just send them another key to redeem? Whats the worst that could happen - a few new ppl getting the game and enjoying it?

alrdy wrote bad review on steam, until it gets fixed