POE 2 Complete PC Freeze while loading screen

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Skekvar#3184 wrote:
+1 Only poe2 is freezing the computer. No other software on my system have issues. Cpu spikes and alttab issues? meh, this teaching me to stay away from ggg and other early access games.


I wouldn't put the other early access games on the same level as Path of Exile 2. I have seen better communication and technical support in each of them, even 1-man studios are better than GGG when it comes to this. GGG is in its own league when it comes to abandoning paying customers.

If this was an indie studio Steam would have started forced refunds.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.
I cannot send/reply to direct messages because my in-game character has not finished Act 1.
What to do:
1)Write a short review about the hard crashes in notepad.
2)Copy and paste it to steam reviews, put up a negative review.
3)Copy and paste it to steam discussions, put it up there.
Last edited by Cainrith#2807 on Jan 21, 2025, 2:21:49 PM
THIS ISSUE NEEDS TO BE FIXED GGG WHAT ARE WE DOING!!!
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PLEASE stop suggesting rollbacking to 23H2 as a solution.

1/ It's not widely available, Microsoft only offers 24H2
2/ Some people can't rollback as they've been for longer than 10 days in 24H2
3/ The fault is within this shit game, not Microsoft


I rolled back a month ago and haven't had a single issue since. Explain to me how that's not Microsoft's fault?
Because the rollback doesn't work for everyone? And the crashes were happening BEFORE 24H2 rolled out? Pretty obvious why it's not MS's fault.
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Grayer#1680 wrote:
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PLEASE stop suggesting rollbacking to 23H2 as a solution.

1/ It's not widely available, Microsoft only offers 24H2
2/ Some people can't rollback as they've been for longer than 10 days in 24H2
3/ The fault is within this shit game, not Microsoft


I rolled back a month ago and haven't had a single issue since. Explain to me how that's not Microsoft's fault?
If it is purely Microsoft's fault, GGG should have announced that weeks ago.
IGN: vieira
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I rolled back a month ago and haven't had a single issue since. Explain to me how that's not Microsoft's fault?


Since you can't even read what you're quoting which explains it, lemme put it like this: The world doesn't revolve around you, i.e. ME, I tried rolling back and still had issues, not to mention, be it 23H2, Win10 or 24H2, the only game freezing my PC is PoE2, but sure, it's Windows' fault, if not then AMD's, or INTEL's, or NVIDIA's, or DX12, or Vulkan or Linux, or anything that is not your "favorite corporate entity".

Stop glazing GGG and at least pretend to have a bit of empathy ffs.
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rykorg#7896 wrote:
Likely situation they're facing: (i'm a software dev) -- not making excuses for their team, as this bug has plagued me as much as anyone, but figured I'd try to provide some insight for those of you who can't comprehend why this hasn't been fixed yet.

1: This is an incredibly difficult bug to track down. It's slow and tedious. You try something new to narrow it down/fix it, you compile the code (takes time) and then you run it again. But it doesn't crash every single time right? So it's not perfectly reproducible. This all just means it's difficult and more importantly, SLOW work. And while they likely have dozens of software devs, it's likely only a handful of them work on engine internals -- possibly just 2-3.

2: If the bug is inherently linked to Windows code or Nvidia drivers, etc, they likely can't come out and say it outright due to legal liability and even if not legal, they still don't want to harm their relationship with these key partners.

3: I guarantee you one or more of their developers has been working on this non-stop. When a software dev faces this type of bugs, it stays in your head 24/7 until you fix the thing. Especially when your app/game is used by so many. It burrows into your brain and will not go away until it's fixed.

4: Then why isn't it fixed already? See #1 and #2. It's very likely a combination of the work being incredibly slow + not 100% their code's fault, which just makes it even more complex and slower to solve.

People won't listen to you. From their point of view you justify GGG because every single joe knows how to fix the bugs in the complex systems. They know the industry from inside better than the people involved in the actual development. GGG doesn't fix it on purpose to annoy the audience.

Basically they can't read. This is the reason why you still observe posts like these: it's only X3D issue, it's only win 11 24H2 issue, I found fresh solution - poeuncrasher, turn HDR off and problem gone, etc etc...

(you're right, don't count on the general public understanding the problem)
Last edited by cursorTarget#1174 on Jan 21, 2025, 4:11:26 PM
Against my better instincts I just tried the game again after uninstalling and reinstalling it. Everything else on my PC is completely up to date. Did a file checker on Windows and nothing was corrupt. In other words, my PC is in perfect working order for literally everything I do on it...except POE2. Failed again. Third loading screen hard crashed the entire system. Uninstalling this trash and waiting on my CC company to refund my money via the dispute.

This is HOSTILE behavior toward consumers from GGG. Gonna go buy Diablo 4 on PS5 and walk away from GGG and their miserable support.
Logs exactly from when the loading screen PC freeze happened to me.

The game is running fine and then during some loading screen my PC will completely freeze, I have to hard shut it down on power button.

This is SUPER bad guys... I hope you guys figure it out.

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2025/01/21 21:19:55 80381890 bfabe408 [WARN Client 14600] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildBiceps01.fmt'
2025/01/21 21:19:55 80381921 bfabe408 [WARN Client 14600] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildFermur01.fmt'
2025/01/21 21:20:21 80408328 2d8e8b5b [DEBUG Client 14600] Got Instance Details from login server
2025/01/21 21:20:21 80408390 403248f7 [INFO Client 14600] [SHADER] Delay: OFF
2025/01/21 21:20:21 80408390 91c6da6 [INFO Client 14600] Connecting to instance server at 202.165.67.39:21360
2025/01/21 21:20:21 80408453 91c69aa [DEBUG Client 14600] Connect time to instance server was 47ms
2025/01/21 21:20:21 80408531 91c4c6b [DEBUG Client 14600] Client-Safe Instance ID = 2404473143
2025/01/21 21:20:21 80408531 2caa1679 [DEBUG Client 14600] Generating level 42 area "G3_12" with seed 2646787248

pc locked up at loading map screen..hard reset

loaded poe2 up again went to load up map in campaign btw and it froze again wow

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