Early Access Bug Reports - POE 2 Complete PC Freeze while loading screen - Forum

" Greenboots#0648 wrote: Just chiming in that this error bricked my brand new PC completely. It was a day old, just unboxed, installed steam, installed Poe2, started playing and everything froze in the first couple of zone changes. Nothing worked. I had to hard reboot because ctrl-alt-del didn't work. This happened a couple more times. I had monitors running, and they recorded the CPU usage shooting up to 100% just before everything became unresponsive. During one of these freezes, the PC powered itself off suddenly and refused to turn back on. Brand new 2000+ dollar PC turned into a brick. It's since been repaired and the necessary parts were replaced, but I can confirm that the only thing that prevents the full lockup of the PC is Process Lasso keeping the game from using 100% of all the CPU's cores. I still crash, apparently, but at the very least I can ctrl-alt-del the game with cores 0 and 1 locked. I've played POE since the Beta. I have one of the original Kiwis. I'm extremely invested... and I may just quit permanently over this. I can't risk thousands of dollars to play a game, and this has permanently damaged my confidence in GGG. I Mean, what if the same problem happens in another update in the distant future, and I don't have Process Lasso running at the time? Will I lose another PC? Absolutely, unequivocally unacceptable. i have a hard time believing this is true and even if it is what kind of person are you with lack of self awarness to keep starting the game knowing it will freeze? lmfao bro thought oh it froze 1 time 2 times 3 times it for sure won't freeze again. this is the result of not wanting to wait for a fix	Posted by NufPoD#2344 on Dec 21, 2024, 2:48:01 PM Quote this Post
I have done just about everything you can think of to fix this. 9800x3d 4080 super running dx12 ( disabled just about everything for the game in Nvidia control panel to let POE handle it. ) here is a bat file that works for me to disable 2 core. This works for me to get out of the hard shutdown. change your path for your game but you should be able to double click this on your desktop to disable 2 cores. " @echo off echo Launching Path of Exile... :: Launch POE start "" "F:\SteamLibrary\steamapps\common\Path of Exile 2\PathOfExileSteam.exe" :: Wait for process to start echo Waiting for process... timeout /t 5 /nobreak > nul :: Set CPU affinity using PowerShell echo Setting CPU affinity... powershell.exe -command "$affinity = [Int64][Math]::Pow(2, [Environment]::ProcessorCount) - 4; $p = Get-Process PathOfExileSteam; $p.ProcessorAffinity = $affinity" echo Done! Cores 0 and 1 should now be disabled.	Posted by bwaite43#7111 on Dec 21, 2024, 2:52:17 PM Quote this Post
Made a new character today after changing some windows settings and made it to the A2 caravan so far without a single freeze. I used to have total system freeze every few zones. What i did was disabled all Windows graphics settings. and also from power usage plan settings i switched to the balanced setting and from Advanced settings i set CPU maximum power usage to 95%. I suspect that games etc that use alot of CPU cause the freezes when certain windows setting are applied. TLDR; Disable windows graphic settings. Switch power plan to balanced. advanced power setting set CPU max power usage to 95%	Posted by Shatraugh#5113 on Dec 21, 2024, 2:57:30 PM Quote this Post
" Ulsarek#7159 wrote: I have a hard time believing that. The game crashes and hogs all the system resources, sure- your OS stops responding because no resources are left. However, you don't randomly draw more power, much less from the wall. Every halfway decent PSU even has safety measures on top and can sustain spiked loads beyond their actual rating for quite some time. If something was wrong with your PSU that's another story but PoE 2, even with the current bugs accounted for, doesn't burn your PSU or pops capacitors. Thankfully, your belief isn't a requirement. The PC worked fine during intensive benchmarking. It failed only while running Poe2, while experiencing a widely reported bug that forces hard reboots of the PC. Last edited by Greenboots#0648 on Dec 21, 2024, 3:02:09 PM	Posted by Greenboots#0648 on Dec 21, 2024, 2:59:41 PM Quote this Post
sorry didn't see this thread, it also ruins my pc. It never happens say in Diablo or other games, only poe2 My_Bloody_Valentine	Posted by Rangers#0605 on Dec 21, 2024, 3:13:23 PM Quote this Post
**null Last edited by Ulsarek#7159 on Dec 29, 2024, 4:01:41 PM	Posted by Ulsarek#7159 on Dec 21, 2024, 3:14:24 PM Quote this Post
" You keep telling yourself that. Everyone that knows a bit more about hardware, software and the many safety measures in place (cpu, mb, psu) knows that what you're trying to sell us here is bs. At worst you might corrupt / brick your OS install and have to reformat your ssd, or repartition it, but sure as hell your psu won't blow up from any of that. Lmao. That's great and all, but I don't care, nor do I understand your goal here. You're not going to convince me to to reinstall and run the game and risk another PC, no matter how many times you try to tell me that it's 'impossible' that the point of failure was the buggy game that forces hard reboots (which, yes, do in fact sometimes damage power supplies and other components).	Posted by Greenboots#0648 on Dec 21, 2024, 3:22:47 PM Quote this Post
I think at this point I am also done with PoE2. I will also post a negative comment on steam about GGG has a massive and high risk bug, that can potentially damage your PC. This has been going on long enough and instead of nerfing builds, skills etc., GGG needs to focus their attention on crucial matters at hand.	Posted by ogur4ik1991#7494 on Dec 21, 2024, 3:28:38 PM Quote this Post
1. Uninstall POE2 and if you have it POE1 as well. 2. Important... delete both POE1 and 2 folders from your Documents/ My Games folder. 3. Do a search on your drive(s) for anything "Path of Exile", highlight all results and delete the files and folders then do the same search for "Grinding Gears" just in case there's any remnants that may be there. Then, empty your recycle bin! 4. Clean your shader cache... empty that sucker. 5. Rerun a scan in Nvidia App and make certain Path of exile is gone from your installed games. 6. Restart windows. 7. Do a fresh install of POE2 only (don't install POE1) 8. Start the game and redo your settings to taste. I left it on DX12 to really test it without Vulkan. Then exit the game and then restart it. 9. Ready to play... load in and hold your breath. This worked perfectly in my 24H2 environment. Perhaps, but the shader cache in PoE1 is causing the problem, which could be solved by removing it completely.	Posted by iemon_summer#1178 on Dec 21, 2024, 3:31:44 PM Quote this Post
" Ulsarek#7159 wrote: " Greenboots#0648 wrote: " That's quite messed up. What parts did you have to replace? Even with a sustained 100% load, there should be thermal protections everywhere, first for throttling (reducing performance), and forced shutdown in the worst case. It's not healthy for the hardware in the long run, of course, but it's not something that happens in days (I have burned a GPU after 5 months on 100% load once, fluid dynamics work stuff). Thankfully the graphics card was fine. It was the PSU that burned out, and there were knock-on effects of that (the motherboard stopped being able to run/register about half the fans in the case for example). It was easier to RTB the whole system and get it repaired by a professional than try to fix it myself. I have a hard time believing that. The game crashes and hogs all the system resources, sure- your OS stops responding because no resources are left. However, you don't randomly draw more power, much less from the wall. Every halfway decent PSU even has safety measures on top and can sustain spiked loads beyond their actual rating for quite some time. If something was wrong with your PSU that's another story but PoE 2, even with the current bugs accounted for, doesn't burn your PSU or pops capacitors. A hard crash and an incomplete shutdown process can burn your PSU. The probability is low but it is there. It is not the spike(well "most probably" not) that does the damage but rather the crash and incomplete shutdown process. I have explained this multiple times in this thread. A PSU brick is actually a rarer condition, and is often the motherboard that gets bricked due to capacitor failure. Even the best device can only guarantee lower chances of failure and not a full immunity. Furthermore, I ask anyone who sees this message to please give a negative review for Path of Exile 2 on Steam. I cannot send/reply to direct messages because my in-game character has not finished Act 1. What to do: 1)Write a short review about the hard crashes in notepad. 2)Copy and paste it to steam reviews, put up a negative review. 3)Copy and paste it to steam discussions, put it up there.	Posted by Cainrith#2807 on Dec 21, 2024, 3:44:37 PM On Probation Quote this Post