Technical Support - All brazilian players from a huge ISP are having the same "Failed to connect to instance" problem - Forum

same here,vivo fibra	Posted by oerenji#1146 on Jun 29, 2016, 5:43:46 PM Quote this Post
Well, I have the same problem, use VIVO, but not fiber. Changing gateways don't help at all: http://imgur.com/CH2l7Ax http://imgur.com/9rLDovA As you can see the problem persists, no matter what server.	Posted by picanhaloko#4655 on Jun 30, 2016, 7:20:31 AM Quote this Post
Support staff is assuming it's an ISP issue, so it looks like it's us against Vivo for a change. Spoiler " The information you and some other players have provided confirms that new connections are either taking too long and timing out, or just not being received at all. Given that it's spread relatively evenly across the BR servers and is affecting multiple players we can only assume it's a network issue. In this case you will need to contact your ISP to see if there's anything they might be able to do in order to allow your connections to go through.	Posted by ovogancho#4643 on Jun 30, 2016, 9:30:01 AM Quote this Post
I play from EU and have the same problems. Yesterday was so bad that i couldnt even login . Now im mostly stucked in highgate.	Posted by Caldoni#7497 on Jun 30, 2016, 9:39:13 AM Quote this Post
I have the same problem. When changing instances, I get "Abnormal disconnect: Failed to connect to instance". I'm using VIVO too but NOT FIBER. I'll try some free trial of some tunneling systems then i'll return here and tell you how it went. VIVO: Experience Everything (from the 90s) https://youtu.be/V6p7fi9QWYo Last edited by netd777#3274 on Jun 30, 2016, 10:19:16 AM	Posted by netd777#3274 on Jun 30, 2016, 10:18:47 AM Quote this Post
VIVO, that provides internet conection sucks, but the problem begun this sunday/monday, I don't know if its something the staff of PoE did, or if its VIVO problem	Posted by picanhaloko#4655 on Jun 30, 2016, 11:04:35 AM Quote this Post
Have the same problem, using vivo dsl, pingzapper fixed it for me, and forget trying to contact Vivo support, they wont help you, last time i had a problem with them like this no one could help, only when GGG helped that it was solved.	Posted by NycolasCalil#3747 on Jun 30, 2016, 11:53:47 AM Quote this Post
guys this problem isnt happening only in poe, did a quick search today and found this http://boards.br.leagueoflegends.com/pt-br/c/ajuda-suporte-e-bugs/nJw1kxoE-vivo-speedy-ping-125ms-cravado-desde-saabado-o-normal-ao-40 the problem is with VIVO , i dont think GGG can do anything about it	Posted by Exill#0487 on Jun 30, 2016, 12:54:33 PM Quote this Post
Exill, the problem we are talking about has nothing to do with high latency, so it's completely unrelated to the link you sent. And yes, GGG can do something. They can contact their host (softlayer) who is the most interested in not having timeouts between their host and one of the bigest ISPs in the country. IGN: vieira	Posted by gvieira#7895 on Jun 30, 2016, 1:17:56 PM Quote this Post
This is not an ISP issue, it's happening with players in multiple countries and only affects poe (I'm playing dota 2, hearthstone and cs:go just fine).	Posted by AskrSkadi#7383 on Jun 30, 2016, 1:25:22 PM Quote this Post