Incident Report for 1.0.2 deployment downtime

All things considered GGG handled this very well, and the complete transparency is much appreciated.

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Charanjaydemyr wrote:

Totally unnecessary

Likely to be ignored by the naysayers

TL;DR for most

Utterly awesome.

I will go without some fine dinners in appreciation, and each packet of ramen will remind me of threads such as this.

You would have the pack instantly wouldn't you... i'm jelly, now I have to save to get it!

Any ways on topic, great notes, and thank you for sharing them. That was quick to figure out the write max was blocking it.

Gotta say, I'm impressed. Most companies wouldn't bother with an explanation. 45 minutes of downtime is nothing though, people have no idea how difficult a software deployment can be.

thanks for your openness and detailed report. you really set new standards in the gaming industry when it comes to customer service. it's much appreciated and always an interesting read.

"

Charanjaydemyr wrote:

Totally unnecessary

Likely to be ignored by the naysayers

TL;DR for most

Utterly awesome.

I will go without some fine dinners in appreciation, and each packet of ramen will remind me of threads such as this.

Charan, buy the GGG staff a beer or two! :D

I have never been so turned on by a troubleshooting report before. Heavens.

Thank you for the information, I find this information policy really impressing. I am working in an IT environment of a hospital (where they have lot's of mission critical 24/7 systems) and if a patch of a certain software fails, they never release such detailled information (actually many companies tend to put the blame on somebody or something else). Not to speak of other gaming companies...
Everybody makes mistakes, but not everybody is handling them in such a good way afterwards. What should I say, I am really impressed!

Double this man salary and put him in charge of all your communications.

GG GGG!