Hardcore Character Restoration after 1.0.1 Carrion Queen Bug

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Chris wrote:

If we introduced a bug in a patch where say casting Grace Aura instantly killed you, we would react quickly to fix it and then restore the characters.

These exceptions are extremely rare and can only occur in situations where we screwed up over a short timeframe in a way that can be tracked perfectly to restore exactly the right people.

If we're doing our job properly, this type of bug would never hit the live realm and no such measure would ever be needed.

I absolutely hate the idea of restoring characters. It took hours for us to come to terms with this one-off restoration. I am not happy about this situation at all.

For the players who deleted their character, please email support@grindinggear.com.

Bad spot to be in, a really tough call; damned if you do and damned if you don't, but I think you did the right thing.

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NeOZealouS wrote:

I don't really care about the restore to character. Pretty neutral about it. I'm more intrigued about players who died, deleted char to get name, and rerolled immediately. This is exactly what I would have done.

Die to bug. Man up reroll.

See they restore chars.

Yours doesn't get to be restored because you deleted him.

That would just SUCK.

Edit: Btw, I find it interesting that they say 723 characters died (exact number). It would be interesting to see how many different accounts play in the leagues to get an exact % of players that died to the bug. If it is less than 1% different ACCOUNTS (not different characters obv), that were killed, probably shouldn't have restored.

this is what happend for me i believe, i dont have my char back and i deleted it.

The difference between losing 2 of my chars (71 and 56 if I remember correctly) in Ons league due to game crash is just that we know *shit* happens sometimes, and this bug was of no public knowledge right?

I understand this is an exceptional case, but those players had the same feeling as me when that happened: losing my chars due to external error. Those players get their chars back, something that I think is "fair", but the rest of us that suffered from game bugs get nothing, as we accepted on that message that appears creating a hardcore char. After that I learned that I won't play any hardcore char anymore, maybe for challenges but not as main chars.

What happened for those who died because the poor balance the new game zones has at release? nothing, right? What about those who died on standard leagues that lost exp? I'm not sure I like this move, as others said, it create an horrible precedent, as happened with legacy uniques. You started with Silverbranch, and a lot of voices claimed that it was a big mistake and a bad precedent. We ended with a full set of legacy uniques at standard, making that league even more broken than it was before that legacy-crash.

There are a lot of movements that I don't like in the last weeks, specially the non-still-fixed CoDT (the gem is still terrible broken), releasing gems with 0 usage (who the hell use Cast Curse on Hit?), all those (needed) aura changes that just punished solo gameplay and make group gameplay even stronger (another fix approach would be great), the last purity division (wtf? more solo disparity while making a huge bonus to groups?), blood magic stronger than ever (lol it was a huge joke Chris... still want to see if that additional 10% fix anything). I feel some last changes / additions we had in the last weeks are poorly tested and balanced.

What about making those promissed manifestos out again so we can brainstorm some ideas on certain game characteristics with your team? Just saying here so Chris may read it.

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S1ckchops wrote:

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QueenTakesKnight wrote:

Restoring these characters 'because we have clear evidence' is UNFAIR. There are plenty of streamers who have died to either glitches or game disconnects, is this not considered evidence then?

GGG should have kept their word, no hardcore restorations EVER. EVEN IF CAUSED BY GLITCHES, no matter how clear the evidence. For all you know you're gonna have people recording every minute they play with a camera then if they die to a glitch/desync/disconnect they can say 'look I died to broken mechanics, rollback pls'

Please use your common sense here. This wasn't a glitch. This was a game breaking bug that killed 700+ players and would have killed most people if they were playing or not warned about it. This wasn't a streamer dying to 1 in a million glitch.

Wasn't there a dmg bug introduced back in early open beta that caused the deaths of hundreds of players before GGG fixed it? I don't think any of those players had their characters restored even though it was a GGG error. No hardcore characters have ever been restored for any reason except for a single case where a support staff member gave a players account info to a RMT site or some such thing.

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Chris wrote:

If we introduced a bug in a patch where say casting Grace Aura instantly killed you, we would react quickly to fix it and then restore the characters.

These exceptions are extremely rare and can only occur in situations where we screwed up over a short timeframe in a way that can be tracked perfectly to restore exactly the right people.

If we're doing our job properly, this type of bug would never hit the live realm and no such measure would ever be needed.

I absolutely hate the idea of restoring characters. It took hours for us to come to terms with this one-off restoration. I am not happy about this situation at all.

For the players who deleted their character, please email support@grindinggear.com.

Dude, there's always idiots complaining about everything. There's no pleasing the masses. Do what you have to do and that's it.

I think the team at GGG needs a few days off to have a barbeque and some beers and some rest and quality time with their families.

The past few days has been really disappointing to see unfold.

Really sad to see so many ungrateful people bash the team and the game, but at the same time I see why they would feel that way.

:/

Woot, thanks GGG! Much appreciated.

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velrac wrote:

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S1ckchops wrote:

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QueenTakesKnight wrote:

Restoring these characters 'because we have clear evidence' is UNFAIR. There are plenty of streamers who have died to either glitches or game disconnects, is this not considered evidence then?

GGG should have kept their word, no hardcore restorations EVER. EVEN IF CAUSED BY GLITCHES, no matter how clear the evidence. For all you know you're gonna have people recording every minute they play with a camera then if they die to a glitch/desync/disconnect they can say 'look I died to broken mechanics, rollback pls'

Please use your common sense here. This wasn't a glitch. This was a game breaking bug that killed 700+ players and would have killed most people if they were playing or not warned about it. This wasn't a streamer dying to 1 in a million glitch.

Wasn't there a dmg bug introduced back in early open beta that caused the deaths of hundreds of players before GGG fixed it? I don't think any of those players had their characters restored even though it was a GGG error. No hardcore characters have ever been restored for any reason except for a single case where a support staff member gave a players account info to a RMT site or some such thing.

I don't know anything about that bug so i can't really comment on it. But I think the scale matters here. A bug that causes monsters to do more damage then they should isn't necessarily the same as a bug that causes everyone who encounters them to get 1-2 shot with no chance of survival. I'm not sure if this is difference because i don't know the details of that bug. It could also be because open beta was a beta or GGG's thinking on this has changed since then. Regardless i still think this was the RIGHT thing to do, no matter what has come before.

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MikeOxlittle wrote:

I think the team at GGG needs a few days off to have a barbeque and some beers and some rest and quality time with their families.

The past few days has been really disappointing to see unfold.

Really sad to see so many ungrateful people bash the team and the game, but at the same time I see why they would feel that way.

:/

While I agree they deserve it. A single hour let lone day without Chris or Mark and this game will die, The forums will explode and world war 3 will commence over the entire globe.

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S1ckchops wrote:

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velrac wrote:

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S1ckchops wrote:

Please use your common sense here. This wasn't a glitch. This was a game breaking bug that killed 700+ players and would have killed most people if they were playing or not warned about it. This wasn't a streamer dying to 1 in a million glitch.

Wasn't there a dmg bug introduced back in early open beta that caused the deaths of hundreds of players before GGG fixed it? I don't think any of those players had their characters restored even though it was a GGG error. No hardcore characters have ever been restored for any reason except for a single case where a support staff member gave a players account info to a RMT site or some such thing.

I don't know anything about that bug so i can't really comment on it. But I think the scale matters here. A bug that causes monsters to do more damage then they should isn't necessarily the same as a bug that causes everyone who encounters them to get 1-2 shot with no chance of survival. I'm not sure if this is difference because i don't know the details of that bug. It could also be because open beta was a beta or GGG's thinking on this has changed since then. Regardless i still think this was the RIGHT thing to do, no matter what has come before.

I think the point in this matter is 1) They can exactly tell who suffered from the bug. And 2) because of number 1 they can gauge how big the impact was/is.