Customer Support Update

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alika5tw#8480 wrote:

It seems I was lucky to get a reply in just three days, but after providing detailed information, there’s been no contact for an entire month.

The same thing happened to me. 2nd Email got a reponse after 1-2 days, after giving detailed infomation they went completly dark on me. It has been over a month with no response.

Still no answer on transferring my MTX from a wrong account to the account which I actually play - No answer from December.

Are you guys serious ? How much long do we have to wait for a response on a ticket ffs ?

Same here, got a reply in 2 days asking for more details, I give them more details and 2 months waiting since then...

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devildriver#9193 wrote:

Still no answer on transferring my MTX from a wrong account to the account which I actually play - No answer from December.

Are you guys serious ? How much long do we have to wait for a response on a ticket ffs ?

It seems over 70 days is perfectly fine for GGG

waiting for response since January 7, feels like too long to be honest

Waiting for an answer since the end of december. Still no answer.

It's really disappointing.

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PregnantSpadula#1970 wrote:

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dr_nerdrage#1095 wrote:

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Marker689#5045 wrote:

First my email was on Dec17. Still no answer ¯\_(ツ)_/¯

Dec 13th here.

Very keen on taking my money, not so keen on delivering afterwards. :/

Paid for early access, got early access and 300 coins.

Go to steam, bby an EA game, after 50-300 hours of playing it try to get your money back..

No chance? Thought so

Its cemented in the AGB you agreed with....

Its a contract you put your signature under.. Deal is made and no complain will make it undone.

Read the connditions before signing a contract.

FWIW, none of the stuff you listed applies to my case.

I was able to play because someone gave me their spare early access code. My own purchase is still MIA. 2 months and counting now.

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KeWLegion#0497 wrote:

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alika5tw#8480 wrote:

It seems I was lucky to get a reply in just three days, but after providing detailed information, there’s been no contact for an entire month.

The same thing happened to me. 2nd Email got a reponse after 1-2 days, after giving detailed infomation they went completly dark on me. It has been over a month with no response.

Too scared to email and ask, worried it’ll mean waiting months again. No idea how long it'll take or if they even got my message. All I can do is wait patiently. Playing PoE2 really teaches you patience. 😅

Please, just stop asking ppl to send emails if you can´t handle it. Please just assume that there is NO support whatsoever.

There are loggin problems, merging problems, refund problems that have to be adressed long before releasing patch 0.01, 0.0.2, 9.9999. As a company you have to get your priorities in order.

I believe 3 months waiting is a reasonable reason to be enraged.

Fantastic game, worst game support i´ve ever seen.

Cant believe it and no further Statement of ggg. That leaves a bad taste in the mouth