Support Email Response Delays

I have been waiting for over 5 days for their reply. It is simply unacceptable.

i have claimed all of the twitch drops but they are not showing up in game

been more than 7 days since i sent a contact support. no reply yet.
In my case i hve not gotten my 100 dollar pack on playstation for exile 2.

i included as many details i could think of. i refuse to play again until i get credit for my 100 dollar purchase via playstation network. played till lvl 7 and stopped

oddly they put 1000 points on my poe 1 game . sigh. yah, just for the record i post here as they surely are behind. i'm sure they' will get around to it some day. when they do the game will be patched better so i can wait. still, not real happy here.