PoE 2 Account Banned for no reason?

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Strifeyy#4191 wrote:

I had an old PoE account I haven't used for a few years that I booted back up when a friend gave me an EA key.

Was going fine, up to level 38 on Monk and killed the 2 generator core boss in Act 3 when all of a sudden I was on the login screen and it said the administrator has banned your account.

No clue what I could have done to get banned, pretty sure 3rd party programs don't even exist, I hardly used chat and didn't post anything toxic, no exploits just going through the story...

It's been 24+ hours since I tried to send a ticket but mail-daemon keeps giving me an automated message that "The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered. There was a temporary problem delivering your message to support@grindinggear.com. Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently."

So I'm not even sure if my support ticket is being looked at... meanwhile my friends and guildmates are continuing to play. I'm one of the players who actually like the slower / harder style of the game but this is really bumming me out.

I get that you have alot of tickets, but hoping that things move more quickly... thanks.