Help and Information - Account locked Help - Forum

" derilzdota#2658 wrote: To many people got hacked, i dont believe it's because some site got database leak, people are worldwide, i just want to ask you all guys, you all using overlay poe2 called overwolf? If not im thinking GGG got leak their database when merging. I got hacked dec19 now im playing on my new account, because they lock old to prevent damage and dont answer, after ive reading people wait since dec 6. Im just 100% sure they not answer soon. Don't believe it's the case since then it would go public instantly from both sides.	Posted by unbanme#4537 on Dec 23, 2024, 7:20:22 PM Quote this Post
bump, do something about this issue GGG, unlocking accounts and the verification process should have priority in your support queue, we wanna play the game in holidays without having to buy a new account.	Posted by Jixxxy#5952 on Dec 24, 2024, 9:24:38 AM Quote this Post
is this forum so useful that we need to ask a streamer to ask ggg about all this so we can get a REAL response?	Posted by JakeySpokesman#5951 on Dec 24, 2024, 12:09:04 PM Quote this Post
" ManWhoCried#6374 wrote: add me to the lock list as well boys, super fun moderators on this game. falsely locking us all out. had a lvl 81 merc. literally said this exactly in global " i have 100 div orbs {not from trade site} what of it?". jus friendly bantering with multiple others who said the same thing. and immediate lockout 1 minute after typing no warning nothing. just a seemingly indefinite lockout. a support staff said i was talking about RMT in my msg btw. what does the poe trade site have to do with RMT in the first place GGG. I completely disabled all the chat stuff because of stuff liek this and risking being banned or locked out for some stupid ass reason. The moderation seems to be a bit over the top when we're having to walk on eggshells with every word typed. Maybe we're all the evil comedians cracking jokes in the chat, kek.	Posted by syni#8202 on Dec 24, 2024, 6:35:34 PM Quote this Post
Day 19 and still waiting ~~~~~ Merry Xmas~!	Posted by justpathofexile9218#2349 on Dec 24, 2024, 9:06:45 PM Quote this Post
Dear GGG Support Team, Right now, I just want the support team to unlock my account and reset the email back to the original one before it was hacked, so I can change the password. This is to ensure I can play PoE2 during the New Year holiday. I have already provided the account recovery details and sent them to support@grindinggear.com on 2024/12/22. Best regards, .................................. Last edited by bestmaster1996#5421 on Dec 24, 2024, 9:35:52 PM	Posted by bestmaster1996#5421 on Dec 24, 2024, 9:32:55 PM Quote this Post
another day i could have been spending in my home country with family, any unlocks happened? Last edited by JakeySpokesman#5951 on Dec 25, 2024, 9:57:26 AM	Posted by JakeySpokesman#5951 on Dec 25, 2024, 9:57:13 AM Quote this Post
Day 20 ~~~~~ still locked	Posted by justpathofexile9218#2349 on Dec 25, 2024, 6:56:01 PM Quote this Post
This is ridiculous	Posted by lolepple#7866 on Dec 26, 2024, 7:38:09 AM Quote this Post
Already playing on a new Account for the time i wait for my PoE1 Beta Account to be unlocked! It is a shame...	Posted by Ghtmrmrsch#1565 on Dec 26, 2024, 8:04:31 AM Quote this Post