POE 2 Complete PC Freeze while loading screen

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Timothy_GGG wrote:
Thanks for sending over your dxdiag outputs.

We are still very aware of this and appreciate your extended patience.


Another sad day not playing PoE2 because no option to disable multithreading while zoning.

Manually disabling multithreading every minute is the only way to keep the entire PC from freezing. I did it for weeks but it's driving me crazy.

Please help us ggg overlords. No one knows how multithreading works, I get it. I'm a game dev too and would have no idea where to start. Just add the zoning option. Please baby jesus.
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1. Turning off Threaded Optimization worked for me.
2. People are getting way too upset over this. It's early access folks. Its gonna have game breaking bugs. Half the point of playing EA is to playtest and find the bugs. The DEVs priorities might not align with our individual needs.
That's ok.


"The point of playing EA is to pay for a nonfunctional product and pay to be a beta tester"

Nah, that aint it chief.
Last edited by max225#0897 on Jan 23, 2025, 10:45:50 AM
It is astounding to me that people are posting “this happened to me and I stumbled on this little program called POEuncrasher and it worked!” as though that hasn’t been posted 2000 times in this thread already. Like…read the room.
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1. Turning off Threaded Optimization worked for me.
2. People are getting way too upset over this. It's early access folks. Its gonna have game breaking bugs. Half the point of playing EA is to playtest and find the bugs. The DEVs priorities might not align with our individual needs.
That's ok.


This is not just a game breaking bug.

This is a PC breaking bug.

Hence people are getting rightfully upset over this.

If devs have a greater priority than fixing this, then their priorities are anti-customer practices.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.
I cannot send/reply to direct messages because my in-game character has not finished Act 1.
What to do:
1)Write a short review about the hard crashes in notepad.
2)Copy and paste it to steam reviews, put up a negative review.
3)Copy and paste it to steam discussions, put it up there.
Last edited by Cainrith#2807 on Jan 23, 2025, 11:21:25 AM
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Cainrith#2807 wrote:
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1. Turning off Threaded Optimization worked for me.
2. People are getting way too upset over this. It's early access folks. Its gonna have game breaking bugs. Half the point of playing EA is to playtest and find the bugs. The DEVs priorities might not align with our individual needs.
That's ok.


This is not just a game breaking bug.

This is a PC breaking bug.

Hence people are getting rightfully upset over this.

If devs have a greater priority than fixing this, then their priorities are anti-customer practices.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.


i think you are missing the point here, there is bugs that been in the poe1 for almost 3 years and they haven't figured out, is not about them not fixing it is about them have no idea how to fix it that's why is taking too long.
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Ramymn#7254 wrote:
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Cainrith#2807 wrote:
"
1. Turning off Threaded Optimization worked for me.
2. People are getting way too upset over this. It's early access folks. Its gonna have game breaking bugs. Half the point of playing EA is to playtest and find the bugs. The DEVs priorities might not align with our individual needs.
That's ok.


This is not just a game breaking bug.

This is a PC breaking bug.

Hence people are getting rightfully upset over this.

If devs have a greater priority than fixing this, then their priorities are anti-customer practices.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.


i think you are missing the point here, there is bugs that been in the poe1 for almost 3 years and they haven't figured out, is not about them not fixing it is about them have no idea how to fix it that's why is taking too long.


If this is a known problem, then they should have put a caveat in the store page.

They did not.

If this is a known problem, then they should have allowed automatic refunds who encounter it.

They are not.

If this is a known problem, then they should have been communicating with customers about how they do not know how to fix this.

They have not.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.
I cannot send/reply to direct messages because my in-game character has not finished Act 1.
What to do:
1)Write a short review about the hard crashes in notepad.
2)Copy and paste it to steam reviews, put up a negative review.
3)Copy and paste it to steam discussions, put it up there.
"
Cainrith#2807 wrote:


If this is a known problem, then they should have put a caveat in the store page.

They did not.

If this is a known problem, then they should have allowed automatic refunds who encounter it.

They are not.

If this is a known problem, then they should have been communicating with customers about how they do not know how to fix this.

They have not.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.


Is not an easy problem to tackle that's why they can't figure it out and is not affecting everyone but i can tell you my experience under a different overclocking settings i never freeze but the game would hiccup really hard sometimes but it either crash or catch up and carry on, i would say around 90% of the time it would pass with a different overclock but the other profile i have, it would lock the PC most of the time, so yea how? i don't know.
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Ramymn#7254 wrote:
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Cainrith#2807 wrote:


If this is a known problem, then they should have put a caveat in the store page.

They did not.

If this is a known problem, then they should have allowed automatic refunds who encounter it.

They are not.

If this is a known problem, then they should have been communicating with customers about how they do not know how to fix this.

They have not.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.


Is not an easy problem to tackle that's why they can't figure it out and is not affecting everyone but i can tell you my experience under a different overclocking settings i never freeze but the game would hiccup really hard sometimes but it either crash or catch up and carry on, i would say around 90% of the time it would pass with a different overclock but the other profile i have, it would lock the PC most of the time, so yea how? i don't know.


Those who are working on this problem (if they exist) and those who are responsible for communication are not the same people.

At this point we need an official communication from GGG to understand what to do next. For example if they were to say "this problem will take us 2 months to fix", I could then simply uninstall the game and comeback 2 months later.

Or if they were to say "We will allow refunds after February 1st" then we would be at ease for at least getting our money back.

Or if they were to say "using X skill seems to trigger the crashes" we can avoid it, one less trigger mean one less crash.

But we get nothing. Not a single information about anything. GGG should understand that this is not a F2P game anymore, they SOLD a product.

I created a thread for this as well:
https://www.pathofexile.com/forum/view-thread/3707198/page/1#p25898464

But basically we-as paying customers- have the right to know:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

As long as they are not doing this our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.
I cannot send/reply to direct messages because my in-game character has not finished Act 1.
What to do:
1)Write a short review about the hard crashes in notepad.
2)Copy and paste it to steam reviews, put up a negative review.
3)Copy and paste it to steam discussions, put it up there.
"
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Xypha#3760 wrote:

they literally have acknowledged, sometimes its just really dam hard to figure out what is crashing a program, specially when the type of crash is a full system freeze as no log is made and nothing gets sent to them via the bugcrash automated shit...

god ppl are dam unreasonable. you really think they are not working on it, a problem affecting this many ppl? insanity


They acknowledged it in a small post buried in the middle of a 400+ page thread. At this point, it feels more like a mockery than an honest attempt at showing that they're taking this seriously.

I don't doubt that they have someone working on it, but the very least they could do is mention it in an official news update, a livestream, or something similar. It's been a month since people paid for their product, yet they still can't run it without putting their hardware at risk and if that person doesn't visit this forum they might as well think that GGG took their money and ran cause they sure ain't talking about a fix.

They aren't an indie studio that can't spare one person to come up with a proper acknowledgment to reassure those affected by this, no need to treat them like one.


as someone who has been desperately working on something going wrong but the business is small. i could have wasted time formulating an email saying im working on it to appease, or i could have been jsut working on it and got it done sooner.
writing an official notice to the details takes time, ggg are small, do you want the pat on the back that its going to be ok that might take a few days to formulate and explain (it cant be just we working on it clearly thats not enough) because it has to be written very carefully and thoughtfully to not just shit you off or,
would you prefer they focus and not worry about your feels, you know they are working on it, and jsut get it done? it was acknowledged, what possible words more could they say beyond we are working on it would make you feel that they are working on it?
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uhtygho#5504 wrote:
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mus6677#3878 wrote:
I read somewhere here that running POE2 in network share folder fix the crash issue, so i tested by copying the POE2 folder to my home server share folder.
Loading took a while but i am able to play 4 hour without crash.

THen i have an idea how about i create a share folder of the POE2 in the my gamin PC and mount that as network drive.
Lo and behold I am able to play 5 hour straight without crash and dont need to keep disable and enable multithreading in the POE2 setting.

Quick step:
1. share POE2 game folder as POE2
2. mount network location "\\127.0.0.1\POE2" as a network drive
3. launch POE2.exe fron this network drive



Hi, took me a while to do that on windows11 but I'll go play now and give feedback later today.


this would further add to the theory shader unpacking is causing an issue in drive speed or cpu, the network drive would slow both wouldn't it.

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