Server providers for South-Africa

Thanks Team GGG!

I love POE and come from the old Diablo 1 days. SA server has been amazing, still is, on the few times I get a SA instance recently which is most probably cause it got so popular as word started spreading. I also understand the many challenges you must face and conquer to bring POE to us down here is Africa.

We are proud of your effort and wish you all the best in making this dream of ours a reality.

Well Done!

Today I am getting nothing better than 350ms latency on the local server. Something up ?

South African server is dead. Unless you play at 3am, everything outside of your hideout connects you to Frankfurt.

We've all given up even trying and gone back to London / Paris / Milan logins, as Frankfurt is flatout awful.

Can the team revisit this, please?

Hey @Fitzy_GGG

Played a little today and started finding myself on the sa server with 160+ ping sometimes even 300+ ping..... Did you guys perhaps start testing out some new providers or something?

One of the middle hops is going to Luxembourg, then back to JHB. I made a post in the Tech Support sub with a tracert yesterday.

Server was really stable for a couple of weeks but experiencing weird latencies as of late. Its different to it falling back to Frankfurt as it still shows South Africa (Experimental) but my ping settles(very stable at that) at about 170 ms, some instances take me down 23 where it usually is, what are the state of the experimental servers and have there been any other news, cant find anything other than this forum post.

I don't understand how I can have 20 ms in a town but the second I go to a new instance it shoots me up to 170, im plugged in with Ethernet, and ports are forwarded, this is not an issue from my side.


WinMTR pastebin
https://pastebin.com/CKvtxits


Regards

Hey Jake_GGG

Thanks for the response.

Here is what i found in the client.txt when logging in in the morning.

2022/04/01 09:21:04 56072140 ca3a673f [INFO Client 3220] Connecting to instance server at 23.248.183.2:6112
2022/04/01 09:21:04 56072296 ca3a4d3d [DEBUG Client 3220] Connect time to instance server was 156ms


2022/04/01 09:20:34 56041968 ca3a673f [INFO Client 3220] Connecting to instance server at 5.188.120.57:6112
2022/04/01 09:20:34 56042000 ca3a4d3d [DEBUG Client 3220] Connect time to instance server was 32ms

As you can see for yourself the second server 5.188.120.57 is actually really good but the first one has an incredibly high latency... pretty much the same as if we were connecting to london/frankfurt/amsterdam if not higher. Il try again later tonight to get you some more data

Thanks for the update Jake!

Some anecdotal feedback from the last few days. I can't say I've noticed one provider being noticeably better or worse than the other.

What is nice is getting a low ping every login now, as opposed to being redirected to Frankfurt 50% of the time. I don't know if this is because you have created a lot more capacity across these two, or because player numbers are low.

One small thing I have noticed is a slight increase in desync compared to the original Azure servers where it was practically non-existent (I am on predictive mode). It's consistent enough to happen once or twice per map. Minor enough to be a non-issue compared to the huge convenience of local servers.

Hey Jake,

Did some testing yesterday and today just too see if the pings were better (Both of these were taken in the evening) :

022/04/12 20:29:45 45126640 ca3a673f [INFO Client 8248] Connecting to instance server at 23.248.183.10:6112
2022/04/12 20:29:45 45126671 ca3a4d3d [DEBUG Client 8248] Connect time to instance server was 16ms

2022/04/11 23:08:12 53654296 ca3a673f [INFO Client 11288] Connecting to instance server at 5.188.120.56:6112
2022/04/11 23:08:12 53654312 ca3a4d3d [DEBUG Client 11288] Connect time to instance server was 16ms

both pings are really solid atm, however sometimes on lockstep it does feel like my character is a little unresponsive at times. Maybe that has something to do with the fact that we are still testing servers? Things are looking good so far!

Here is too hoping for some more capacity next league as I was really surprised at how often I was getting kicked off the SA server.