Can't join Hideouts in KR/JP Region

Our provider (IBM) haven't been successful in getting any contact with any technical staff at Vodafone.

If you're willing to open a ticket with Vodafone as a customer, and provide the following information, they might be able to help.

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Connections are being dropped to servers hosted by IBM-SoftLayer in Japan and Korea.

Some example IP ranges that are affected:
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hkg02 Hong Kong - CHN 119.81.138.0/23
osa21 Osaka - JPN 163.68.118.0/24
osa22 Osaka - JPN 163.69.118.0/24
osa23 Osaka - JPN 163.73.118.0/24
seo01 Seoul - KOR 169.56.118.0/24
sng01 Jurong East - SGP 174.133.118.0/23
tok02 Tokyo - JPN 161.202.118.0/23
tok04 Tokyo - JPN 128.168.118.0/23
tok05 Tokyo - JPN 165.192.118.0/23


The game is using port 6112, but it is affecting all connections.

The easiest way to reproduce is to try visiting the Korean Path of Exile website: https://poe.game.daum.net/

This site is hosted in IBM's Seoul DC and is accessible from other EU ISPs.
Not loading for me (Vodafone Ireland)
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Saga1234 wrote:
Not loading for me (Vodafone Ireland)


Then please make a support ticket with Vodofone like Fitzy_GGG have asked.
Last edited by HanSoloDK#4843 on Aug 24, 2021, 6:49:22 AM
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HanSoloDK wrote:
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Saga1234 wrote:
Not loading for me (Vodafone Ireland)


Then please make a support ticket with Vodofone like Fitzy_GGG have asked.


Not my job, no offense (I have dealt with similar things in the past, it is arduous and no fun), but I'm sure you can do it for the rest of us since you seem so keen to reply [Removed by Support]

I'm finished with this league anyway so maybe when the next one starts it will be fixed.
Last edited by Al_GGG#0000 on Aug 24, 2021, 8:47:40 AM
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Saga1234 wrote:
"
HanSoloDK wrote:
"
Saga1234 wrote:
Not loading for me (Vodafone Ireland)


Then please make a support ticket with Vodofone like Fitzy_GGG have asked.


Not my job, no offense (I have dealt with similar things in the past, it is arduous and no fun), but I'm sure you can do it for the rest of us since you seem so keen to reply [Removed by Support]

I'm finished with this league anyway so maybe when the next one starts it will be fixed.


then why make a post here if you are finished and don't care.......

Since I am not a Vodofone customer, I can't make support tickets with them.

So GL exile. :)
https://poe.game.daum.net/

Does not work for me Either, I'm from Czechia i have small local ISP. Tho it is possible that he is affiliated with Vodafone.
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ricis wrote:
https://poe.game.daum.net/

Does not work for me Either, I'm from Czechia i have small local ISP. Tho it is possible that he is affiliated with Vodafone.


I just checked that link also and I can open it.

Someone have posted that he have the same problems with German Telekom also, so any ISP that uses either Vodofone or German Telekom peering points, will also have this problem.....
I contacted vodafone and opended a thread in their german support forum. If you have the same problem feel free to add a comment here:
https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Bestimmte-Webseiten-Server-sind-nicht-erreichbar-bzw-werden/td-p/2705361

At work I can reach https://poe.game.daum.net/ and connect to other players hideouts without any problem (ISP is Telekom).

If you get in contact with vodafone they will tell you its your router or its a IPv4 problem which is false. Don't let them fool you!
Last edited by Atresia_Ani#3599 on Aug 25, 2021, 5:08:54 AM
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Atresia_Ani wrote:
I contacted vodafone and opended a thread in their german support forum. If you have the same problem feel free to add a comment here:
https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Bestimmte-Webseiten-Server-sind-nicht-erreichbar-bzw-werden/td-p/2705361

At work I can reach https://poe.game.daum.net/ and connect to other players hideouts without any problem (ISP is Telekom).

If you get in contact with vodafone they will tell you its your router or its a IPv4 problem which is false. Don't let them fool you!


wow that's crazy. Telling lies to customers is pretty bad.... :(
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HanSoloDK wrote:
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_Rapscallion_ wrote:
Hello,

it's been 2 days now that I cant join Hideouts in Korea or Japan Region.
When I try to join I get stuck in an non ending loading screen.

Is this a known issue or could this be because of my ISP?
I am in EU - GER - Frankfurt

Thanks for help!


delete ingame cache files and then run packcheck.exe as "an administrator".

Also please post a 300+ packet WinMTR report to the instance IP you can't "load" and confirm what PoE gateway you are logged into when this happens.

More TECH info can be found here -->
https://www.pathofexile.com/forum/view-thread/3072628


@HansoloDK u got any reply from Vodafone ? Because there are only people who can't do their Job, all they do is lie etc....

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