Technical Support - Sao Paulo Server latency - Forum

" HoltKezed wrote: Greetings Fitzy, The last couple of days I've seen a huge improvement, however, occasional disconnects are still occurring, today I had WinMTR ready, and just as one happened, I had this result: " \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.0.1 - 0 \| 26 \| 26 \| 0 \| 0 \| 9 \| 0 \| \| 10.63.192.1 - 0 \| 25 \| 25 \| 7 \| 9 \| 19 \| 9 \| \| c91180fe.virtua.com.br - 0 \| 25 \| 25 \| 8 \| 9 \| 11 \| 10 \| \| c91180fc.virtua.com.br - 0 \| 25 \| 25 \| 8 \| 13 \| 44 \| 9 \| \| c91180fd.virtua.com.br - 0 \| 25 \| 25 \| 7 \| 23 \| 82 \| 14 \| \| 200.219.139.109 - 24 \| 25 \| 19 \| 17 \| 18 \| 26 \| 18 \| \| 168.197.20.254 - 24 \| 25 \| 19 \| 24 \| 25 \| 43 \| 24 \| \| 170.84.32.6 - 24 \| 25 \| 19 \| 23 \| 26 \| 58 \| 26 \| \| 170.84.35.85 - 24 \| 25 \| 19 \| 30 \| 31 \| 40 \| 31 \| \| 170.84.34.54 - 24 \| 25 \| 19 \| 30 \| 31 \| 35 \| 31 \| \| 172.25.0.2 - 24 \| 25 \| 19 \| 32 \| 38 \| 52 \| 33 \| \| 177.54.148.19 - 24 \| 25 \| 19 \| 30 \| 31 \| 45 \| 31 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) Looks like that is because of packet loss introduced here: " \| c91180fd.virtua.com.br - 0 \| 25 \| 25 \| 7 \| 23 \| 82 \| 14 \| \| 200.219.139.109 - 24 \| 25 \| 19 \| 17 \| 18 \| 26 \| 18 \| Is virtua your ISP? If so, they should be able to fix this.	Posted by Fitzy_GGG on Jul 9, 2018, 5:49:18 PM Grinding Gear Games Quote this Post
Greetings Fitzy, Yes that is my ISP, but I'm not sure they will even listen... What should I tell them about this? What would consist a solution? I'll have to drive to their datacenter headquarters because no phone support will ever understand or forward this properly.	Posted by HoltKezed on Jul 10, 2018, 8:59:55 AM Quote this Post
Why i get 160ms constantly on SaoPaulo server if i live on argentina? How that can be possible? Getting 180 on texas and 160ms on Sao Paulo. PLaying with this ping since the start of the league	Posted by P4p4Franku on Jul 10, 2018, 2:59:02 PM Quote this Post
The issue where you can't PM people in the Brazilian Realm if you are in another Realm is back. It shows that you are offline and the message isn't sent. IGN: vieira	Posted by gvieira on Jul 10, 2018, 4:19:59 PM Quote this Post
GUYS PLS IT'S BROKEN AGAIN, DC EVERY 5 SECONDS YOU CANT EVEN LOG IN IF LOCKSTEP IS SELECTED	Posted by khauos on Jul 11, 2018, 1:03:17 PM Quote this Post
I noticed something just now, some instances are fine and others are terrible (lagwise). For exemple, most my areas on hardcore are stable, but then i got to Harbour Bridge on Act 8 and BAM, lagspikes contantly, unplayable. Now i logged into Softcore and it is the same issue. It may be represented a problem with the connections with speciffic servers perhaps? \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.0.1 - 0 \| 42 \| 42 \| 0 \| 0 \| 1 \| 0 \| \| 10.23.128.1 - 0 \| 42 \| 42 \| 6 \| 9 \| 33 \| 10 \| \| c9118006.virtua.com.br - 0 \| 42 \| 42 \| 8 \| 9 \| 27 \| 8 \| \| c91180fe.virtua.com.br - 0 \| 42 \| 42 \| 7 \| 10 \| 34 \| 12 \| \| c91180fc.virtua.com.br - 0 \| 42 \| 42 \| 8 \| 10 \| 34 \| 10 \| \| c91180fd.virtua.com.br - 0 \| 42 \| 42 \| 28 \| 82 \| 140 \| 62 \| \| as16735.belohorizonte.mg.ix.br - 0 \| 42 \| 42 \| 29 \| 31 \| 53 \| 31 \| \|et-8-0-21-0.ptx-b.ula001.algartelecom.com.br - 0 \| 42 \| 42 \| 36 \| 38 \| 59 \| 36 \| \|ae3-0.ptx-b.spo-piaf.algartelecom.com.br - 0 \| 42 \| 42 \| 36 \| 38 \| 60 \| 36 \| \|et-5-0-1-0.edge-a.spo-piab.algartelecom.com.br - 0 \| 42 \| 42 \| 36 \| 39 \| 59 \| 44 \| \|ae1-0.border-a.ula001.algartelecom.com.br - 0 \| 42 \| 42 \| 36 \| 39 \| 59 \| 47 \| \| 172.25.0.2 - 0 \| 42 \| 42 \| 38 \| 48 \| 119 \| 38 \| \| 177.54.148.19 - 0 \| 42 \| 42 \| 34 \| 38 \| 58 \| 47 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider	Posted by VicioussVendetta on Jul 12, 2018, 1:31:12 PM Quote this Post
" gvieira wrote: The issue where you can't PM people in the Brazilian Realm if you are in another Realm is back. It shows that you are offline and the message isn't sent. This is a serious issue. It is still happening. IGN: vieira	Posted by gvieira on Jul 12, 2018, 11:15:16 PM Quote this Post
" gvieira wrote: " gvieira wrote: The issue where you can't PM people in the Brazilian Realm if you are in another Realm is back. It shows that you are offline and the message isn't sent. This is a serious issue. It is still happening. It is not only people on other realms, my brother (who lives in Brazil as well) was playing, both of us in São Paulo servers and the bug happened (two days ago)	Posted by VicioussVendetta on Jul 13, 2018, 12:07:07 PM Quote this Post
" VicioussVendetta wrote: I noticed something just now, some instances are fine and others are terrible (lagwise). Me and my friend are having the same issue in São Paulo Gateway. I have tried different routing (because I have two ISP) and the problem is still there. Weird issue that makes the game very unpleasant.	Posted by MinDokan on Jul 14, 2018, 1:28:25 AM Quote this Post
" P4p4Franku wrote: Why i get 160ms constantly on SaoPaulo server if i live on argentina? How that can be possible? Getting 180 on texas and 160ms on Sao Paulo. PLaying with this ping since the start of the league Seems like nobody can give me an answer...	Posted by P4p4Franku on Jul 14, 2018, 8:47:15 PM Quote this Post