Technical Support (Path of Exile 1) - Sao Paulo Server latency - Forum

It's not my internet. It's not the gateway either but the consistency of servers. Sometimes I create a new instance and it's buttery smooth. Then the next one is so bad I have to abandon the map. Also things like bleed/shock/chaos explosions, allies cannot die, "monsters gain a charge on hit" mod, conditional buffs near enemies and the amount of useless loot dropped should be either reworked or straight up removed due to the amount of stress they put on the servers. This way you can improve the overall performance and quality of the netcode without investing in infrastructure.	Posted by i8037#1004 on Jul 7, 2018, 1:02:45 PM Quote this Post
Still 130 - 200 ms here...	Posted by emimax28#7827 on Jul 7, 2018, 1:51:32 PM Quote this Post
The DC has confirmed that there is a problem with one of the providers in Sao Paulo. They're attempting to get in touch to see what the current situation is and what the ETA is on the fix.	Posted by Fitzy_GGG on Jul 7, 2018, 8:29:59 PM Grinding Gear Games Quote this Post
" Fitzy_GGG wrote: The DC has confirmed that there is a problem with one of the providers in Sao Paulo. They're attempting to get in touch to see what the current situation is and what the ETA is on the fix. Thanks for the update. Problemas Conocidos / Preguntas Frecuentes - ¡Por favor lee antes de publicar! Cómo publicar una imagen Guía de soporte técnico MTR y el Manual de Problemas de Conectividad "Una pulga no puede picar a una locomotora, pero puede llenar de ronchas al maquinista." (Libertad) IGN: @Copied_to_clipboard	Posted by Petusillos#4903 on Jul 7, 2018, 10:42:23 PM Valued Poster Quote this Post
" We've had an update from the DC. They've filtered the ASN through a different level 3, which seems to be getting a lower latency. Any improvement to the bad latency?	Posted by Fitzy_GGG on Jul 8, 2018, 11:12:36 PM Grinding Gear Games Quote this Post
" Fitzy_GGG wrote: " We've had an update from the DC. They've filtered the ASN through a different level 3, which seems to be getting a lower latency. Any improvement to the bad latency? Just did a quick WinMTR from here at work and it looks to be normal again. I'll check at my house in about 3 hours and confirm whether is fixed or not.	Posted by Exelion39#6664 on Jul 9, 2018, 12:01:56 AM Quote this Post
Just checked in game and it seems normal now (at least for me). WinMTR just in case https://pastebin.com/DXD7ERbX Thanks!	Posted by Exelion39#6664 on Jul 9, 2018, 2:56:32 AM Quote this Post
" Fitzy_GGG wrote: " We've had an update from the DC. They've filtered the ASN through a different level 3, which seems to be getting a lower latency. Any improvement to the bad latency? Hi There, Things are working normally for me now, thanks for the quick response!	Posted by DinoUY#2137 on Jul 9, 2018, 8:42:39 AM Quote this Post
Greetings Fitzy, The last couple of days I've seen a huge improvement, however, occasional disconnects are still occurring, today I had WinMTR ready, and just as one happened, I had this result: " \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.0.1 - 0 \| 26 \| 26 \| 0 \| 0 \| 9 \| 0 \| \| 10.63.192.1 - 0 \| 25 \| 25 \| 7 \| 9 \| 19 \| 9 \| \| c91180fe.virtua.com.br - 0 \| 25 \| 25 \| 8 \| 9 \| 11 \| 10 \| \| c91180fc.virtua.com.br - 0 \| 25 \| 25 \| 8 \| 13 \| 44 \| 9 \| \| c91180fd.virtua.com.br - 0 \| 25 \| 25 \| 7 \| 23 \| 82 \| 14 \| \| 200.219.139.109 - 24 \| 25 \| 19 \| 17 \| 18 \| 26 \| 18 \| \| 168.197.20.254 - 24 \| 25 \| 19 \| 24 \| 25 \| 43 \| 24 \| \| 170.84.32.6 - 24 \| 25 \| 19 \| 23 \| 26 \| 58 \| 26 \| \| 170.84.35.85 - 24 \| 25 \| 19 \| 30 \| 31 \| 40 \| 31 \| \| 170.84.34.54 - 24 \| 25 \| 19 \| 30 \| 31 \| 35 \| 31 \| \| 172.25.0.2 - 24 \| 25 \| 19 \| 32 \| 38 \| 52 \| 33 \| \| 177.54.148.19 - 24 \| 25 \| 19 \| 30 \| 31 \| 45 \| 31 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )	Posted by HoltKezed#1811 on Jul 9, 2018, 4:35:31 PM Quote this Post
" HoltKezed wrote: Greetings Fitzy, The last couple of days I've seen a huge improvement, however, occasional disconnects are still occurring, today I had WinMTR ready, and just as one happened, I had this result: " \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.0.1 - 0 \| 26 \| 26 \| 0 \| 0 \| 9 \| 0 \| \| 10.63.192.1 - 0 \| 25 \| 25 \| 7 \| 9 \| 19 \| 9 \| \| c91180fe.virtua.com.br - 0 \| 25 \| 25 \| 8 \| 9 \| 11 \| 10 \| \| c91180fc.virtua.com.br - 0 \| 25 \| 25 \| 8 \| 13 \| 44 \| 9 \| \| c91180fd.virtua.com.br - 0 \| 25 \| 25 \| 7 \| 23 \| 82 \| 14 \| \| 200.219.139.109 - 24 \| 25 \| 19 \| 17 \| 18 \| 26 \| 18 \| \| 168.197.20.254 - 24 \| 25 \| 19 \| 24 \| 25 \| 43 \| 24 \| \| 170.84.32.6 - 24 \| 25 \| 19 \| 23 \| 26 \| 58 \| 26 \| \| 170.84.35.85 - 24 \| 25 \| 19 \| 30 \| 31 \| 40 \| 31 \| \| 170.84.34.54 - 24 \| 25 \| 19 \| 30 \| 31 \| 35 \| 31 \| \| 172.25.0.2 - 24 \| 25 \| 19 \| 32 \| 38 \| 52 \| 33 \| \| 177.54.148.19 - 24 \| 25 \| 19 \| 30 \| 31 \| 45 \| 31 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) Looks like that is because of packet loss introduced here: " \| c91180fd.virtua.com.br - 0 \| 25 \| 25 \| 7 \| 23 \| 82 \| 14 \| \| 200.219.139.109 - 24 \| 25 \| 19 \| 17 \| 18 \| 26 \| 18 \| Is virtua your ISP? If so, they should be able to fix this.	Posted by Fitzy_GGG on Jul 9, 2018, 5:49:18 PM Grinding Gear Games Quote this Post