Sao Paulo Server latency

I was playing fine on SP gateway until PRECISELY midnight 10 hours ago, 00:01 AM, June 21st.

Then the disconnections started, happened 4 or 5 times. Lost a complete Atzoatl map, all 5 remaining portals gone.

Then I changed to Washington DC gateway (an increase of 120ms latency) but at least is stable...
Last edited by HoltKezed on Jun 21, 2018, 12:22:20 PM
"
HoltKezed wrote:
I was playing fine on SP gateway until PRECISELY midnight 10 hours ago, 00:01 AM, June 21st.

Then the disconnections started, happened 4 or 5 times. Lost a complete Atzoatl map, all 5 remaining portals gone.

Then I changed to Washington DC gateway (an increase of 120ms latency) but at least is stable...



If the situation is similar this night, I'll have WinMTR statistics ready for before/after comparison.
had an almost perfect day yesterday, only 2 DCs. Today had the worst day of the league so far, 14 disconnects and counting in a 4 hours span, internet is always working fine, would really like some help or instructions on what to complain if I have to contact my ISP, feels like both GGG and my isp keep avoiding me and it's way past the time this gets fixed. lost a xoph breachstone cause everytime o got to the portal I got disconnected, had to walk all the way back just to get dc again.
"
HoltKezed wrote:
"
HoltKezed wrote:
I was playing fine on SP gateway until PRECISELY midnight 10 hours ago, 00:01 AM, June 21st.

Then the disconnections started, happened 4 or 5 times. Lost a complete Atzoatl map, all 5 remaining portals gone.

Then I changed to Washington DC gateway (an increase of 120ms latency) but at least is stable...



If the situation is similar this night, I'll have WinMTR statistics ready for before/after comparison.


Same here. It happened again 10 min ago (also a couple of friends using Sao Paolo had the same issue at the same time). I'm going to run a traceroute and post it as soon as it happens again.
Problemas Conocidos / Preguntas Frecuentes - ¡Por favor lee antes de publicar!

Cómo publicar una imagen

Guía de soporte técnico

MTR y el Manual de Problemas de Conectividad

"Una pulga no puede picar a una locomotora, pero puede llenar de ronchas al maquinista." (Libertad)

IGN: @Copied_to_clipboard
pathping from today, my ping is always low in game, my problem is this annoying disconnect every 5 to 10 minutes and I'm really trying to solve this on my end, would like a response please.

Tracing route to br.login.pathofexile.com [177.54.148.19]
over a maximum of 30 hops:
0 DESKTOP-BC9RF01 [192.168.0.2]
1 192.168.0.1
2 10.28.0.1
3 c91180fe.virtua.com.br [201.17.128.254]
4 c91180fd.virtua.com.br [201.17.128.253]
5 as16735.belohorizonte.mg.ix.br [200.219.139.109]
6 et-8-0-21-0.ptx-b.ula001.algartelecom.com.br [168.197.20.254]
7 ae3-0.ptx-b.spo-piaf.algartelecom.com.br [170.84.32.6]
8 et-5-0-1-0.edge-a.spo-piab.algartelecom.com.br [170.84.35.85]
9 ae1-0.border-a.ula001.algartelecom.com.br [170.84.34.54]
10 172.25.0.2
11 177.54.148.19

Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-BC9RF01 [192.168.0.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 14ms 97/ 100 = 97% 97/ 100 = 97% 10.28.0.1
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% c91180fe.virtua.com.br [201.17.128.254]
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% c91180fd.virtua.com.br [201.17.128.253]
0/ 100 = 0% |
5 21ms 0/ 100 = 0% 0/ 100 = 0% as16735.belohorizonte.mg.ix.br [200.219.139.109]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% et-8-0-21-0.ptx-b.ula001.algartelecom.com.br [168.197.20.254]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% ae3-0.ptx-b.spo-piaf.algartelecom.com.br [170.84.32.6]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% et-5-0-1-0.edge-a.spo-piab.algartelecom.com.br [170.84.35.85]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% ae1-0.border-a.ula001.algartelecom.com.br [170.84.34.54]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% 172.25.0.2
0/ 100 = 0% |
11 34ms 0/ 100 = 0% 0/ 100 = 0% 177.54.148.19

Trace complete.
Last edited by jranjos2 on Jun 21, 2018, 4:56:17 PM
https://pastebin.com/tqZufiXw

São Paulo - SP.
ISP: Tim
5pm local time

Can play in the morning and early afternoon just fine, after 5-6pm or just peak time it gets much worse.
Last edited by TainiBean on Jun 21, 2018, 4:31:58 PM
Are unexpected disconnections that commonplace in the game? Because I started the game, went to my hideout, checked my incursion map and got disconnected before I even started my first map. That's not the first time this happens either. This doesn't happen to me when I play other online games like counter strike, starcraft 2, etc. This has been a constant thing with POE for a long time. What's up with that?
Now failed to join instances bug is back and latency is worst than ever, it was never addressed.
Game play was ok but had an instance failure while in the temple... i couldn't go back to hideout so lost the chance to use both corruption and sacrifice alters. Had to log out and had no tps later...
LAGS AND DISCONNECTS HAPPENED AGAIN THIS NIGHT,

Here goes the DATA (I'm not sure if these date-times will be changed by the forum itself, but it is at GMT -3 time zone)

Also, to read this easily, just paste this on notepad or notepad++ to correct the columns, this forum uses a different text font and messes it somewhat.

"
WORKING OK
2018/06/21 22:38:34 646517080 a5 [INFO Client 11360] Async connecting to br.login.pathofexile.com:20481

Tracing route to br.login.pathofexile.com [177.54.148.19]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 9 ms 8 ms 10.63.192.1
3 8 ms 9 ms 9 ms c91180fe.virtua.com.br [201.17.128.254]
4 22 ms 68 ms 12 ms c91180fc.virtua.com.br [201.17.128.252]
5 13 ms 17 ms 12 ms c91180fd.virtua.com.br [201.17.128.253]
6 18 ms 18 ms 17 ms as16735.belohorizonte.mg.ix.br [200.219.139.109]
7 24 ms 24 ms 23 ms et-8-0-21-0.ptx-b.ula001.algartelecom.com.br [168.197.20.254]
8 23 ms 24 ms 25 ms ae3-0.ptx-b.spo-piaf.algartelecom.com.br [170.84.32.6]
9 31 ms 30 ms 30 ms et-5-0-1-0.edge-a.spo-piab.algartelecom.com.br [170.84.35.85]
10 30 ms 42 ms 30 ms ae1-0.border-a.ula001.algartelecom.com.br [170.84.34.54]
11 70 ms 43 ms 43 ms 172.25.0.2
12 30 ms 32 ms 32 ms 177.54.148.19
Trace complete.

|-------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|----------------------------------------------------|------|------|-----|-----|------|-----|
| 192.168.0.1 - 0 | 2780 | 2780 | 0 | 0 | 29 | 0 |
| 10.63.192.1 - 0 | 2780 | 2780 | 4 | 9 | 196 | 9 |
| c91180fe.virtua.com.br - 0 | 2780 | 2780 | 4 | 10 | 102 | 8 |
| c91180fc.virtua.com.br - 0 | 2780 | 2780 | 4 | 17 | 151 | 9 |
| c91180fd.virtua.com.br - 1 | 2780 | 2779 | 6 | 25 | 237 | 37 |
| as16735.belohorizonte.mg.ix.br - 0 | 2780 | 2780 | 12 | 20 | 62 | 18 |
|et-8-0-21-0.ptx-b.ula001.algartelecom.com.br - 0 | 2780 | 2780 | 20 | 27 | 87 | 25 |
|ae3-0.ptx-b.spo-piaf.algartelecom.com.br - 1 | 2780 | 2778 | 20 | 26 | 63 | 25 |
|et-5-0-1-0.edge-a.spo-piab.algartelecom.com.br - 0 | 2779 | 2779 | 26 | 32 | 70 | 30 |
|ae1-0.border-a.ula001.algartelecom.com.br - 1 | 2779 | 2778 | 27 | 32 | 70 | 40 |
| 172.25.0.2 - 0 | 2779 | 2779 | 27 | 43 | 199 | 36 |
| 177.54.148.19 - 0 | 2779 | 2779 | 26 | 32 | 144 | 30 |
|____________________________________________________|______|______|_____|_____|______|_____|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )


---------------------------------------------------------------------------------------------------------

"
FIRST DISCONNECTION LASTED 9 SECONDS, THAT WAS THE INTERVAL BETWEEN PINGS
2018/06/22 02:10:33 657016119 a5 [INFO Client 11360] Async connecting to br2.login.pathofexile.com:20481

Tracing route to br2.login.pathofexile.com [177.54.158.89]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 9 ms 8 ms 10.63.192.1
3 8 ms 10 ms 9 ms c91180fe.virtua.com.br [201.17.128.254]
4 10 ms 14 ms 10 ms c91180fc.virtua.com.br [201.17.128.252]
5 106 ms 9 ms 10 ms c91180fd.virtua.com.br [201.17.128.253]
6 45 ms 29 ms 29 ms as16735.belohorizonte.mg.ix.br [200.219.139.109]
7 38 ms 38 ms 37 ms et-8-0-21-0.ptx-b.ula001.algartelecom.com.br [168.197.20.254]
8 36 ms 37 ms 41 ms ae3-0.ptx-b.spo-piaf.algartelecom.com.br [170.84.32.6]
9 43 ms 42 ms 42 ms et-5-0-1-0.edge-a.spo-piab.algartelecom.com.br [170.84.35.85]
10 42 ms 43 ms 42 ms ae1-0.border-a.ula001.algartelecom.com.br [170.84.34.54]
11 48 ms 46 ms 49 ms 172.25.0.2
12 42 ms 42 ms 44 ms mx66.vagasnewsletter.com.br [177.54.158.89]
Trace complete.

|--------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|-----------------------------------------------------|------|------|-----|-----|------|-----|
| 192.168.0 - 0 | 306 | 306 | 0 | 0 | 13 | 0 |
| 10.63.192.1 - 0 | 305 | 305 | 7 | 9 | 64 | 7 |
| c91180fe.virtua.com.br - 0 | 305 | 305 | 8 | 10 | 57 | 9 |
| c91180fc.virtua.com.br - 0 | 305 | 305 | 7 | 17 | 131 | 10 |
| c91180fd.virtua.com.br - 0 | 305 | 305 | 8 | 28 | 260 | 10 |
| as16735.belohorizonte.mg.ix.br - 9 | 305 | 280 | 20 | 24 | 44 | 23 |
|et-8-0-21-0.ptx-b.ula001.algartelecom.com.br - 9 | 305 | 279 | 29 | 32 | 128 | 30 |
|ae3-0.ptx-b.spo-piaf.algartelecom.com.br - 9 | 305 | 280 | 29 | 32 | 54 | 31 |
|et-5-0-1-0.edge-a.spo-piab.algartelecom.com.br - 9 | 305 | 280 | 35 | 37 | 79 | 36 |
|ae1-0.border-a.ula001.algartelecom.com.br - 9 | 305 | 280 | 36 | 38 | 120 | 36 |
| 172.25.0.2 - 9 | 305 | 280 | 37 | 46 | 142 | 38 |
| mx66.vagasnewsletter.com.br - 9 | 305 | 280 | 35 | 38 | 93 | 36 |
|_____________________________________________________|______|______|_____|_____|______|_____|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

---------------------------------------------------------------------------------------------------------

SECOND MAJOR DISCONNECT, ABOUT 2018/06/22 02:22
|------------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|-----------------------------------------------------|------|------|-----|-----|------|-----|
| 192.168.0.1 - 0 | 171 | 171 | 0 | 0 | 17 | 0 |
| 10.63.192.1 - 0 | 171 | 171 | 7 | 9 | 60 | 8 |
| c91180fe.virtua.com.br - 0 | 171 | 171 | 8 | 10 | 91 | 10 |
| c91180fc.virtua.com.br - 0 | 171 | 171 | 8 | 24 | 169 | 11 |
| c91180fd.virtua.com.br - 0 | 171 | 171 | 4 | 24 | 209 | 9 |
| as16735.belohorizonte.mg.ix.br - 16 | 171 | 145 | 21 | 24 | 47 | 23 |
|et-8-0-21-0.ptx-b.ula001.algartelecom.com.br - 16 | 171 | 145 | 25 | 31 | 54 | 30 |
|ae3-0.ptx-b.spo-piaf.algartelecom.com.br - 17 | 171 | 143 | 29 | 31 | 44 | 44 |
|et-5-0-1-0.edge-a.spo-piab.algartelecom.com.br - 16 | 171 | 144 | 35 | 37 | 60 | 60 |
|ae1-0.border-a.ula001.algartelecom.com.br - 16 | 171 | 144 | 34 | 38 | 67 | 37 |
| 172.25.0.2 - 16 | 171 | 145 | 37 | 47 | 100 | 38 |
| mx66.vagasnewsletter.com.br - 16 | 170 | 144 | 35 | 36 | 45 | 36 |
|_____________________________________________________|______|______|_____|_____|______|_____|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )


WELL, My question is why 02:10 AM it stopped connecting to br.login.pathofexile.com and instead is connecting to br2.login.pathofexile.com, however, the last tracert point to br2 is this random website mx66.vagasnewsletter.com.br ???

Hope it helps,
Thank you.
Last edited by HoltKezed on Jun 22, 2018, 2:02:08 AM

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