Incident Report for 1.0.2 deployment downtime

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MeteorKnuckle wrote:

Posts like these are exactly why I respect GGG and what you do for the community; you wouldn't likely see any kind of post like this on another game's forums.

Thanks to you for letting us know what happened, and showing us a little of what's under the hood.

Thanks for the info & your interaction with the community. It's so satisfying getting some background information.
Keep up your awesome work!

A thorough explanation, thank you for that. Shows how much you care and respect your players.


Btw. Don't worry about it mate. I used to deploy software on my uni and these things just happen.

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Jonathan wrote:

Once again, I would like to apologise for this incident. It does not represent the quality that I would hope you would expect from our company and I, personally, let you down. I hope you enjoy patch 1.0.2.

Please don't be so hard on yourself (and yourselves), you guys are doing a bang-up job. Such self-flagellation is not warranted...

Thanks for keeping us informed

We love you GGG (:

More information than i expected and if i'm honest i don't completely understand it all but thanks for letting us know

Posts like this really show how far above the competition you are


And also, no need to apologise at all. As has been said the time the realms were down is far less than a regular daily maintenance for most games and significantly less than a patch downtime

Well done. Thanks for the great work.

Post like this show how GGG　respect players, you guys did a nice work so far!
Thank you for letting us know what happened, hopefully you will always keep this attitude to POE players

The fact that you explained the entire process, minute by minute, to inform and educate us on exactly what happened shows just how much you value us players, which is far and away more than what any other company cares to show their supporters. Keep up the amazing job, all of us love and appreciate the work you do!