Computer Shutting Down

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honogica wrote:

This problem is NOT hardware specific. It caused enough problems on my last computer that I had to replace it. Guess what? It happens on this one too. These two PC are completely different from each other. Different boards, processors, video, sound, you name it, but it still shuts down randomly and without error reporting because it happens instantly.

I will try to turn down the music volume but if it continues my support of PoE will discontinue since I can't afford to replace another PC.

This is not only a game breaker, it is a computer breaker.

EDIT:4/26

Didn't work.

I've been playing PoE since it was first introduced and I love the game so I've bought points to support it, but no more. For now it's being uninstalled, I can't afford to replace this computer too. I'll read the forums from time to time and hope this issue is addressed. If it ever is I will definitely come back.

This is a serious problem GGG. I, like others who have had this problem, am able to play different games, many with higher demands on my computer, without any issue whatsoever.

I can firmly say that since I've had this issue on two brand new computers, both very different from each other, that it is not a hardware issue. The truth is that it's likely damaging every computer it's played on, just some more than others, and that's a damn shame.

To all you naysayers that swear it's not a problem simply because you don't have a problem I say; grow up. That's the lamest thing I've ever heard. Yes, software can most definitely trash a computers hardware. That's why Microsoft requests that all drivers be certified and I'm guessing you don't remember little hacks like Kriz and Magistr.

Please fix this.

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Fabixx wrote:

Exactly the same problem here. From my experience the crashes only happen in act 3 and act 4 and certain maps.

I tried -swa --nsound --waitforpreload etc.

None of these commands solved the issue. I even went as far as ordering a new mainboard / cpu / cpu cooler / RAM and a PSU. Nothing changed aswell.

It's getting ridiculous, this is the only game I experience crashes with and I feel like there is simply no way to fix them. 2.2. worked perfectly fine for me, but since the 2.3. patch hit my computer is crashing in some acts on a 2min basis.

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Drakier wrote:

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Daxten36 wrote:

of course it can restart the pc, why shouldn't it be able? There is an unlimited amount of bugs which can happen

btw. I think I have the same issue as most others here, will check tomorow if the HD Audio driver stuff helps me

Actually, it cannot.

There are protections in place within Windows to prevent general software from causing PC restarts without going through the normal "Windows Restart" process. Anything else that causes the PC to restart is due to something like a BSoD or some other type of crash... either caused by software/driver corruptions, driver issues, or hardware issues.

There is really no other way for PoE to cause the PC to restart, besides the fact that it isn't PoE causing the PC to restart. The PC is restarting and it is while using PoE. That's a different problem.

Think of it like I've said before... lets say you have a cracked rib. Under normal usage, it doesn't bother you too much as long as it's left alone. Lets say I (being PoE) come along and poke you directly in the cracked rib. You're likely going to feel the pain and it's gonna hurt... quite a lot. I didn't cause the cracked rib... it was already cracked before I came along and poked it.. however my poking it definitely made you notice it was there.

One is the problem and the other is the symptom. PoE is just poking the system in a way it doesn't like.... but ultimately it is a problem somewhere within the PC itself that causes it to reboot when poked like PoE is doing.

Usually this is drivers (or in the case of a BSoD) and can be detected by looking at the Windows Event/Error log, or by looking in the minidumps using something like BlueScreenView to see if there are any correlating crashes around the time of the reboot. If that shows nothing, then the problem is more likely hardware related... either through overheating, under-powering components, or a broken component itself. A lot of times it is because the PSU cannot supply appropriate power to all the components drawing simultaneously under load (and heat).

It's something likely in there somewhere.

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renkyn wrote:

This is becoming unbearable. Before today, I never even encountered this problem. Now my PC shuts down at least once per map...
Not only do I fear for my system, but it also makes the game kind of unplayable since I die most of the time this happens.

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Rexxen wrote:

Seeing a lot of garbage replies shifting blame onto users computers from "Valued Members" and GGG staff without any progress being made. There's a consistent issue here across many systems that can't be fixed by "watching your temps" or "Run Pack check". Bumping so GGG can hopefully get this fixed.

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Drakier wrote:

As explained before, if your PC is shutting down while playing, there is nothing GGG can do to "fix it". It's not a PoE issue to fix.