Account Security and Theft Policy - READ THIS

it would be cool if you made it like WOW and Rift that you need a authenticator code to log in so even if there got the log in code there still need to get past the authenticator Code to steel from you but i guess since this still is beta then you working on it but just feel like saying it anyway

Its annoying how i changed location to log in and now i have to log into my email and get the dumb verification code every time it takes heaps long.

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stickman133 wrote:

Its annoying how i changed location to log in and now i have to log into my email and get the dumb verification code every time it takes heaps long.

use your email on your phone then doesn't take as long :) just an idea

One thing I noticed, is that even though I log in using the secure address of the web page, most of the links on it link to unsecured plain http pages.
I think this should be changed, so that once you are logged in, all the navigation done on the website is encrypted.

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monkuar wrote:

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mistablah wrote:

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Scobitor wrote:

This is stupid.

We're victims twice :
1) we lost everything, how many hours are gone to ashes ?
2) GGG basically is saying "deal with it"

This is pure incompetence, having a security check is the most important thing if you want your players to enjoy the game without fearing the day their account get hacked.

You SHOULD restore items until you implement your security check, we don't want to be the 100 people who were collateral damage. The impact on the economy is so small it doesn't even make a difference.

I agree with this guy. After losing everything and being told "Sorry; but heres the IP address of the guy in China that ran off with all your shit; have a nice day" I feel like i should be compensated with at least something.

You shouldn't be compensated with anything, you should go learn how the internet works and don't get keylogged, you big baby.


Sick of you turds always qqing and crying about your accounts getting logged/stolen because of your own dam fault, grow up.

Edit: Also stop blaming other people for your actions.

Really people have to take care of their own security, you watch porn, get keylogged and cry for restoring your items and fuck economy.

I just lost a colossal mana potion (nothing important, I just need to find another).

But what I don't get:

- stopped to save the password
- changed, the password
- changed the adresse mail password

And my account still get breached ?

Is there a way to change the adresse mail ? In order for me to start on a fresh start (after changing again all the password).

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Orkanta wrote:

Is there a way to change the adresse mail ?

If you'd like to change the email address linked to your account, you can do this from your profile page when you log in to the website. Otherwise, you can email support@grindinggear.com and we can change it for you after verifying you as the account owner. I strongly recommend using an email provider that offers an extra layer of security such as gmail's 2-step authentication to further secure your accounts.

This never happened, I got the email back with their recovery password system.

The char has never been stolen.

Hey you! Steal my lvl 0 character.

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unknownacc wrote:

I created a new account with a new email and the same password for both. After 1 day, I couldn't login in POE due to some validation email, confirm new playing location thing. But I couldn't login in my email anymore because the password was stolen.

My char was lvl 6 or so. WTF??

It's always safest not to use the same password for both accounts - ideally it's best not to use a password that has been used on any other account or website either as this is often where security breaches can happen. I can't tell you exactly what happened in your case, but if you'd like us to look into it please feel free to email us at support@grindinggear.com with more details.

meh, I use 16 digit randomly generated secure passwords using LastPass. In 20 years of gaming I have never had an account 'hacked' also, Im smart enough to not give out my account info to anybody and never enter it anywhere other than the actual gaming site. I use Spybot Seek and Destroy as well as Avast to keep my system malware, trojan and virus free. (not to mention I am crazy about online security and use VPNs, Tor, and Truecrypt to insure anonymity and full drive encryption. Take responsibility for your online identity and you won't have problems. All the information I have mentioned above is totally free as well as easy to set up. a dedicated VPN is the only thing that will cost you anything and that can be had for as little as $40 a year. Just my 2 cents on the subject.