Customer Support Update

you sell 1 million + copies and didn't have the foresight to see heavier flow of traffic?

I won't praise incompetence... this seems like something you shouldn't need to tell your customers.

From one support professional to another, I appreciate you all! Highest my team ever got was 57k, so I can't imagine what you're queue is like. You'll get through it just like you'd eat an elephant: One bite at a time.

And yea, if you're ever hiring in the US (or have some sort of program for residency), hit me up. My wife said it's okay if we move to NZ. ;)

Thanks for the update. Please ensure the great standard your CS team has is maintained as you scale so quickly.

Also, I hope to see more self-serve options as that will prevent us from needing to reach out in the first place.

Day #44 of having my coins on my wrong account. If support went from 575,000 to 75,000 emails are they working backwards from newest to oldest emails because mine is from 12/6 or do you expect us to believe 500,000 of those emails were before early access?

Great job GGG! That's a ton of emails answered!

Thanks for the info. In my case I just want you to improve the performance on PS5 to be able to maintain a stable 60fps in campaign and normal maps at least.

We appreciate all you do and I'm sure the popularity of the game is responsible for the additional need for customer support. That being said, an email requesting a status update should never put you at the back of the queue. I suspect that statement is more of a scare tactic than reality but maybe you guys need a true support system rather than simply operating out of email... afteral, we wouldn't need to email about status updates if we could see the status ourselves.

are you aware there is MIRROR dupe going on right now and its ruining the market? there is video proofs of it is this gonna get fixed?

https://www.youtube.com/watch?v=qj_QA8r8Eto

Cool, I was waiting to send another mail, will wait a little longer now.

Thanks and keep going!

Sending out 500k automatic responsed not addressing the issue isn't support though. All respect to the people but you still need to step up here.