Grinding gears has nteresting support strategy

I filed a complaint with the US dept of commerce against them once. They lied to the DoC in their response, telling them that they had refunded me when they didn't, but I had saved the email chain showing them categorically refusing the refund, so I sent the emails to the DoC and never played PoE again till now with PoE2.

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OBexiled#5303 wrote:

Ah a true fan... !?!? Did I strike a nerve, cupcake?

To further show how hypocritical fan boys can be, your initial statement was an insult followed quickly about how much I wrote... I did not read it all as I grew bored with your babling.

There is something highly amusing about you allegedly not reading my reply, yet talking about every point I made.

Not to mention, getting offended by "I can't decide on whether or not you're moaning for the sake of it, stole your mom's credit card for those 60$ or genuinely out of touch."

If anything, it says a lot more about you and your fragility, than the alleged insults or me.

In any case, I hope you have a great day, it sure as Hell sounds you haven't had one in decades.

My brother's still owed 1000 points from w weeks ago, emailed support and has gotten no response. I am at 3 weeks and a few days since I bought 200 points, never received them, no email response for 3 weeks.

And I googled it and even if you're justified, if you dispute the transaction via your bank, GGG will ban you from what I'm seeing, so they're essentially allowed to just steal your money and ban you the way it's looking. I'm petrified to dispute the charge and nobody's replying to my email.

2* weeks ago for my bro and 3 weeks for myself.

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YuriDSC#0716 wrote:

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OBexiled#5303 wrote:

Ah a true fan... !?!? Did I strike a nerve, cupcake?

To further show how hypocritical fan boys can be, your initial statement was an insult followed quickly about how much I wrote... I did not read it all as I grew bored with your babling.

There is something highly amusing about you allegedly not reading my reply, yet talking about every point I made.

Not to mention, getting offended by "I can't decide on whether or not you're moaning for the sake of it, stole your mom's credit card for those 60$ or genuinely out of touch."

If anything, it says a lot more about you and your fragility, than the alleged insults or me.

In any case, I hope you have a great day, it sure as Hell sounds you haven't had one in decades.

LMAO. You're still talking like anyone gives AF about you. This is kinda like RL. No one cares about what you are mumbling. You are not important. You added nothing to this subject, and Idk if you're pure comedy, or just sad.

I'm reading it takes 2-3 weeks, and someone having go above GGG CS to get a refund lol. One sentence provided more relevant information than your novel. Good folks scared to dispute charges, and garbage human beings like you defending GGG.

Everyone sees the hesitation in your 2nd post. You know you should have kept your pretty mouth shut, but now you're stuck. Shut up, and you feel like you were beat... again. Keep talking, and I keep exposing you. You really thought you were a big POE gamer CS man, but now everyone see's what you actually are, and everyones laughing, and no one's coming to save you.

Some more advice you small tiny witty bitty girl boy... Doing customer service, from your Mom's basement, might suck, but luckily, you also sucked at it. Maybe try to be better. Be good at something/anything. Then doing CS etc won't suck as much as you do. I get that your Mom doesn't want to hear any more of your CS war stories so you go to various forums to post about it. Maybe just dont. You do not have to spend your days trying to make yourself feel better by attempting to troll folks. TBH, you're also suck at that. At least you are consistent.

That's something, right!

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Jadian#0111 wrote:

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OBexiled#5303 wrote:

TL: Bought maps tab for POE 2 that are apparently only for POE 1. Messaged a week ago to get coins refunded at 3 different times, and grindinggearsupport laughs.

As shitty as it is to not have anything more to say...as far as I'm aware, this isn't anything about policy, it's just how far behind they are on things. I mean, you also have threads like this one flying about.

It is also my understanding that they've been pretty good with support in the past, but they messed up in not being prepared enough support-wise for the launch. Which is a problem that naturally snowballs, as people expecting quick support send more messages in.

Yeah I can see that, but they don't even acknowledge messages. 11+ days ago, and nothing. One thing that is obvious is that they got money, and by them not replying, there are situations where they might get more money. You need tabs, you don't get your coins, you might buy more coins, and let them sort it later. Idk if if I want to give money to company like that.Had fun, but might be better to get my refund, and avoid the possibility of this happening again.

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R-E-D-C-E-L-L#9280 wrote:

My brother's still owed 1000 points from w weeks ago, emailed support and has gotten no response. I am at 3 weeks and a few days since I bought 200 points, never received them, no email response for 3 weeks.

And I googled it and even if you're justified, if you dispute the transaction via your bank, GGG will ban you from what I'm seeing, so they're essentially allowed to just steal your money and ban you the way it's looking. I'm petrified to dispute the charge and nobody's replying to my email.

They use xolla to process payments. I messaged them, and they notified GGG, but I'm not expecting GGG to act quickly enough. GGG doesn't even send out an auto response. Idk any other company that does micro transactions that doesn't send, and a case number, but if that's how they work now, I don't see them being better when I'm more invested.

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R-E-D-C-E-L-L#9280 wrote:

2* weeks ago for my bro and 3 weeks for myself.

That is too long. I'm on day 11, or 12 from the 1st email. As stated before they dont even acknowledge receiving messages. I was under the impression that they were semi caught up being a full month in, but if you guys are still waiting...

Feels like they could fix it quickly, but want to condition their customers to wait, and maybe get others to just give up, and eat the losses.

Been waiting ever since the launch.... the only reply I got was a suggestion to buy the item that I didn't get again.....