Grinding gears has nteresting support strategy
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Friend bought one of the big supporter packs, and gave me a key to try out POE 2. Never played POE 1, but thought it could fill my D2 itch. Tried it, liked it, and bought $60 supporter pack with 600 coins. Did basic research on tabs, but didn't fully understand what tabs were needed. I looked at what was taking up space in my inventory after grabbing trading tabs.
After ordering some initial tabs, I ordered some map tabs for all my waystones. I noticed there was no maps tab, and mistakenly ordered it again while adding another tab because I didn't see a maps tab, but had all the other tabs lol. After researching, I found out the maps tabs was for POE 1! Seems shady to even offer them to players on POE 2.... So I emailed them, and there was no response. Emailed again, and said it was scammy of grindinggears to offer up maps tab to poe 2 players, when it's not for poe 2. Some may love grindinggears, but I just dropped $60, and my 1st experience using their store was negative. Stores not in beta is it? Do you players/gg customers get played like this? That was a week ago. Someone in support read my emails asking for help, and either did what the company said to do, or didn't do their job. Friend said to message here, and I did that a couple days ago. Still no response, which is fine I guess, but they could put the coins back. Now I'm thinking it's some kind of company policy to make it difficult to get coins refunded lol. Costs them nothing but a few clicks to refund coins for something Ive never used, but maybe that hurts their bottom line? Im assuming the they might have a couple of people reading emails, but the chances that all 3 messages went to the same person... What's up with grindinggears support? This isn't the 1st week. Feels like they think it's worth gambling on me eating the losses, and that I won't dispute the charges. Some people wouldn't. I wonder why support is thinking Im one of them. TL: Bought maps tab for POE 2 that are apparently only for POE 1. Messaged a week ago to get coins refunded at 3 different times, and grindinggearsupport laughs. Last bumped on Feb 22, 2025, 1:30:24 PM
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How exactly did you buy a "Map stash tab" for POE2 when it isn't even available in the store in POE2 and why did you buy it when maps dont even exist in POE2.
"An it harm none, do what you will"
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Bummer dude.
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" Well, when I bought it a week ago, it was there along with POE 2 premium tabs, essence, uniques, mats, etc. I thought maps were for the waystones. Now, if they removed it, then they know that it shouldn't had been there. Whatever the situation, a refund of coins isn't too much to ask, right? " I understand when companies have issues. It's strange that a F2P with micros doesn't have auto replies to acknowledge messages. Maybe "refund" got flagged lol. Xsolla, their payment company, does have auto reply, and even sent a case #. I got some ok gear, and a couple toons that can do t15. So I've had some fun grinding, but I won't be bothered to move gear because they can't be bothered to make things right from the start. GGG should maybe think on their existing policies. When my guild started playing poe2, there were around a dozen of us. Some got bored with POE 2. Some didn't like the nerfs, or balancing. Now, we have 3-4 that play daily, but some will probably come back if encouraged. Like many, gaming is also a social thing for us. Every time one of us leaves, it makes it more likely that others will follow. Maybe instead of just looking at it as possibly losing $60, and possible future micro transactions from one person, they should look at it as having an effect on multiple people. If I can't get a reply because of company policy, then GGG is shady AF. If it's one CS deciding to ignore customers simple requests, then maybe GGG should think about being more selective with their customer support employees. |
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You mean no support lol
"You can't make everyone happy. You're not an avocado."
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" Maybe that's why GGG doesn't do better. They think that they have enough fans locked in that can literally steal coins lol. They had a tab specifically for POE 1 in the store where I was shopping for POE 2 tabs. Apparently, they removed it. Maybe they should also offer to refund folks who accidentally bought it for their POE 2 accounts. You ever mistakenly bought something here, and not been refunded? That's not ok, friend. There are so many games, and dozens of d2 clones. You may feel this is the best, and I had some fun, but there are lots of options. I think I got most of it thanks to some POE 1 friends. Juiced maps, t16+, buy/sell gears to do faster clears... rinse/repeat. It was pretty well done, but they didn't reinvent anything that hasn't been done before... D1/2/3/4, DS1/2/3, GD, TQ, TL1/2, Fates, GW1/2, etc, etc. Thank you for your comment btw. |
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" As shitty as it is to not have anything more to say...as far as I'm aware, this isn't anything about policy, it's just how far behind they are on things. I mean, you also have threads like this one flying about. It is also my understanding that they've been pretty good with support in the past, but they messed up in not being prepared enough support-wise for the launch. Which is a problem that naturally snowballs, as people expecting quick support send more messages in. |
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they would usually sort stuff like this out no problem in the past. i really think theyre just overwhelmed with support tickets or something.
dont worry m8, theyre not the evil empire, im sure this will eventually be sorted but it is kind of bad theyre not able to deal with stuff like this in a timely manner. ggg u need to get on top of this stuff it looks bad. I love all you people on the forums, we can disagree but still be friends and respect each other :)
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" I can't decide on whether or not you're moaning for the sake of it, stole your mom's credit card for those 60$ or genuinely out of touch. "either did what the company said to do, or didn't do their job." Based on the fact that you wrote multiple paragraphs speculating what's going on, instead of actually stating what they said, I'll take it they didn't send you a reply. If that's the case, you can calm down, eat something, drink some water and wait for a reply, if they don't give you a reply in some reasonable time (given they are dealing with a lot of new people asking for support) send a new mail. If that's not the case, they rejected your request. So it's normal to state what their reasoning was, in between all that yapping and temper tantrumming around. If you don't like their reasoning, open a new "ticket" by sending them a new mail. Your friend should know better than send you to the forums, where moaning rarely achieves anything. I never had issues with refunds in POE1 and I've had multiple points refunded. If they refuse your refund and you're not happy with that, you can always contact your bank and seek help from them. Most should have policies for online purchases tho I find it very unlikely, that GGG would reject your refund of coins without having a valid reason for it. P.S. I've had the great pleasure to work as customer supp (not for GGG) for couple of years when I was younger. I went out of my way multiple times to help people who by company policy shouldn't have been helped, multiple customers were very emotional and few even cried from gratitude for my help after being rejected by multiple of my colleagues. If your refund mail, had the tone, you're displaying here and I was the person dealing with your issue, I wouldn't have went out of my way to help you, let's put it that way. The point is, that you should remember that there are people on the other side of the screen, trying to fix your goofy mistake to the best of their abilities. This condescending attitude you're displaying makes it very hard for people to want to help you. |
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" Ah a true fan... !?!? Did I strike a nerve, cupcake? Small people like you don't scare anyone. Fan boys, in general, are great for companies who use them for financial gain, and free publicity, but fan boys are useless for the rest of the world. Just too biased for anything useful. You trying to throw out insults because you worked as a CS agent from your moms basement is kind of funny. Hilarious actually lol. It's not the job. It's that they would employ someone like you. I've also done CS too. Not necessarily because it was my job. Our company was understaffed, and customers had issues. Since I cared about our customers, I responded after-hours, when needed, to address customer issues in a timely manner. Customer retention was a high priority for us though. So did you, Miss/Mr customer service, fail at basic reading comprehension? That could explain why I'm having issues getting simple coin refund lol. Maybe learn to read. As I already clearly stated, I have not gotten a single reply for a week. Are they that busy? I bet if I had an issue paying for that $60 pack, they would have gotten back to me. I can test this as I have multiple credit cards, and can easily make a new email. :) To further show how hypocritical fan boys can be, your initial statement was an insult followed quickly about how much I wrote. Yet look all your wrote. I did not read it all as I grew bored with your babling. Xsolla is involved. They expect GGG to address this issue. It's probably too little, too late. Games not great enough, and as a man, I don't feel like I'm dealing with grown folks. I mean if you are the type of person they hire to CS Im LMFAO. No way are they backlogged for over a week. They just either have me as low priority, or are hoping I'll eat it. I don't eat it. Do you? You would huh. Love the game too much that you would just eat it. Yummy! That completes my thoughts on GGG CS/POE 2. Now, let me give you some advice. If you have to use insults to try to make your point, you probably don't have legitimate one, and deep down you know it. Go play your little game, little person, but avoid giving advice until you actually have some legitimate, unbiased advice to give. |
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