Help and Information - I Lost early access after 200+ hours of playing - Forum

" JC_GGG wrote: Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you. If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. Why, so your support email can respond immediately the next day and then ghost you for weeks to months with no further correspondence? That support is the most abysmal thing i've ever wasted my time attempting to use...	Posted by blackarm#7481 on Jan 10, 2025, 4:19:57 PM Quote this Post
well I guess I just have to wait for idk how many years to get this problem resolved, the message i have from steam is this (german): " Sie haben bereits einen Produktschlüssel für dieses Produkt aktiviert und Ihrer Bibliothek hinzugefügt. Sie können auf den oben stehenden Link klicken, um das Spiel in Ihrer Steam-Bibliothek anzuzeigen. Wenn Sie versuchen, einen Produktschlüssel für In-Game-Inhalte zu aktivieren und es dabei zu Problemen kommt, überprüfen Sie bitte die Anweisungen, die Sie zusammen mit dem Produktschlüssel erhalten haben, um sicherzustellen, dass dieser auf Steam aktiviert werden kann. Oftmals müssen Produktschlüssel für In-Game-Inhalte im Spiel selbst aktiviert werden. Wenn es weiterhin zu Problemen kommen sollte, kontaktieren Sie bitte den Verkäufer, um weitere Unterstützung zu erhalten. Für weitere Informationen bezüglich Produktschlüsseln lesen Sie bitte diese FAQ. Hinweis: Es ist nicht möglich, Produktschlüssel gegen Extrakopien oder Steam-Geschenke einzutauschen. The message I have from GGG is You'r account does not have access to Path of Exile 2 Early Acess Redeem an Early Access key on our webite or purchase access now. I don't care if anything is something else i have the game! and I want to play at the end of the day. And this whole system is stupid.	Posted by Shadowdanc#9765 on Jan 10, 2025, 4:22:00 PM Quote this Post
Dude, I had this problem right at the beginning and the solution was to link my POE2 account to Steam. Is your POE2 account linked? Maybe it will solve it...	Posted by MatteOExile#7933 on Jan 10, 2025, 4:40:41 PM Quote this Post
My steam account is linked to poe2 and i still have the redeem key, it is now invalid because I have used it to gain access and play for 200h+. And now I am pretty mutch F***ed. Nice GGG. Steam Report is out there!	Posted by Shadowdanc#9765 on Jan 10, 2025, 4:44:06 PM Quote this Post
I just got a response from support for a similar issue. They tell me to buy another copy instead of helping me. I've contacted XSolla and mentioned these practices are pointing towards fraude. I will ask them to start an investigation.	Posted by frettarix#0963 on Jan 10, 2025, 5:15:12 PM Quote this Post
That is a auto-mesage like IA. probably no have no one working in this Empire.	Posted by MatteOExile#7933 on Jan 10, 2025, 7:23:52 PM Quote this Post