I Lost early access after 200+ hours of playing
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I've heard that there is quite a big company behind GGG. Although, I would also expect playerbase & their income dropping with a lack of support.
Listening to the community should not be underestimated, look at Helldivers 2 for example :') If there are not enough resources for support these should be added or the process should be optimized. |
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Please tell me how i can pay again, just like I stated in my supportet e-Mail. If i have to pay idk how mutch cash again to get my access back i will but how it is now i am pretty mutch done for and idk what. just where is the link whre i can pay again? and whre do i redeem it?
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You'd pay again just to have the same issue? It's likely that paying again will complicate the problem as well. Honestly I think the best thing would be refunding and waiting for GGG to improve.
Your progress etc. shouldn't be lost as far as I hear from them. Buying it again may lead to similar issues, similar frustration and regret. I lost my account at 345+ hours and had to refund it (sadly). |
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what about the stash tabs and the things i bouth ingame? I had so many items.
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Try logging in to PoE 1, these should also be there and should still be there. I think even after you'd refund as I doubt they have any mechanism to take care of this (else they'd of probably invested that same knowledge to prevent this and keep customers happy).
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"If this is the account you were using to play Path of Exile 2's Early Access, navigate to our Shop's Buy Packs page while logged into this account to purchase an early access supporter pack. Once you have done so successfully, and you wish to launch the game on a third-party storefront such as Steam, you will be able to do so by claiming a client key to unlock access to that client. These are available at my-account/early-access and can be redeemed on the relevant platform's store. Please note these keys only unlock the client in your library, they do not on their own provide early access to your account. As an example, if you purchase a Supporter Pack through the Path of Exile website, you will be able to claim a Steam Client Key to unlock the client in your Steam Library. Rest assured that outside of extraneous circumstances such as a compromised account or an account that had received a moderation action, Path of Exile accounts that have simply lost access to Path of Exile 2 for whatever reason will retain their characters, items, progress, and microtransactions. | |
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i know that there was a cyber war and i protectet myself by creating a new session key afer each trade so that the session account steal won't work against me but this dosn't matter because i have now fully lost my access: you'r account does not hacve acess to Path of Exile 2 Early Acess Redeem an Early Acess key on our website or purchase acess now. Wow i Just get sent back to the shopt whre i can buy point but nothing else. I cannot buy the game again there is no option how do i get my account back? even if i have to pay 1k+ bucks i can and I would to gain access again. But where do i have the coice to?
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@Jacob_GGG you're explaining how this man/woman can repurchase something that was already paid for instead of a way to get it resolved. No offense, but that is quite greedy/toxic in my opinion.
The issue should be resolved for them. Worst case scenario help them refund it before recommending such an approach. @Shadowdanc I'd recommend screenshotting this post in a mail to steam (if that is how you purchased it). This way you can refund the game, and then with a new purchase you may be able to reactivate your account. It is possible that the issue reoccurs though. |
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I guess I just lost, I wont get shit (my account access) back and GGG dosn't care. Great!
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"I'm afraid that I'm unable to speculate as to the reasons individual accounts may have lost early access, as this is information private to the affected player. If a player has made a purchase with Grinding Gear Games, I'm afraid they must follow our ticket process in order to sort things out. If a player purchased a key from somewhere else, that player must contact whomever they acquired the key from for more information. "I apologise if you're running into purchase issues on our website shop page. If you're receiving an Xsolla error, please reference their Most Common Error Codes or contact Xsolla support directly so that a transaction can be made. Otherwise, please send us a screenshot in your existing ticket of any errors you are experiencing. Please be wary when sending multiple follow ups or new duplicate tickets about the same issue, as this may reset your place in the queue. We're currently experiencing higher player counts than we've ever had previously, and with that comes unprecedented amounts of inquiries to our support team. Our support staff has been working 24/7 since the announcement of Path of Exile 2's Early Access to respond to all users as soon as possible. Please rest assured we will get back to each and every one of you. I understand that no amount of words written, apologies offered, and gratitude for your patience offers respite from the issues at hand. However, I do want you to know that we are working on these issues regarding our response time. Thank you sincerely for your patience regarding this, and I'm very sorry that we have not been able to hold ourselves to the expected standards we have historically held in this regard. |
