support not answering tickets
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I think we're seeing post-presales profit mentality that stemmed from either being surprised with the number of users, or having severely underfunded and underequipped their support dept. You're as good as your tools.
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" nah Sales were down from POE1, because everyone thought POE2 was right around the corner, because they demoed it what... six or seven years ago or some shit? so their new Chinese corporate overlords probably told them its time for ROI and to push POE2 into production before they were ready. |
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Update: Positive reply, Support has reached out to me today, (7 days)
They asked me for my info i already provided, but that just goes to show you he was working on so many other reports, I hope its solved in the next 7 days, this was an emotional moment. EMAIL RECIEVED 7PM PST, Slayer_1#1758 Need help from support, account locked. [b]My Path of Exile 2 Early Access Nightmare: Account Is STILL Locked![/b] [url]https://www.youtube.com/watch?v=WqYOj3mtMoc[/url] [b](PoE2)"I'm Currently Evading a Multi-week Account Lock by Ignoring GGG Support"[/b] Last edited by Slayer1#8750 on Jan 14, 2025, 1:22:54 AM
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" Day 15 of waiting for my update... |
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Have patience friends. My account was resolved just today since my email on December 20, 2024. For better and faster resolution, I advise not to send them any follow up email to not reset your position in the queue. I know its frustrating but the best thing we can do is wait.
It will be sorted out soon. |
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I've been waiting since December 7th and my problem is still not resolved while it is a very easy problem to solve.
I already uninstalled POE2 and left a negative review and I'm not planning to touch anything related to GGG ever again. How they treat their customers is unacceptable. |
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They've reached out again today, twice more, Asking for information i already provided over multiple emails, I hope they're just clogged up on emails and are doing them in descending order, meaning their reading old messages, but i still sent them the information on those messages. I dont know still i guess!
Slayer_1#1758 Need help from support, account locked.
[b]My Path of Exile 2 Early Access Nightmare: Account Is STILL Locked![/b] [url]https://www.youtube.com/watch?v=WqYOj3mtMoc[/url] [b](PoE2)"I'm Currently Evading a Multi-week Account Lock by Ignoring GGG Support"[/b] |
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I've been trying since December 12th 2024 to get help from support just to change my email address because I don't have access to my old email anymore. Something you would think would take a few minutes to do and it's now January 24th 2025. I don't like to speak bad about companies but this is the WORST support experience I've ever seen.
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We're currently handling a large volume of support requests which you can read about in our recent announcement here. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
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