Still haven't receive my POE 2 artbook

I replied seconds after I got a response and didn't get a reply from them. Don't tell me a reply directly moves you back to the queue? They got to fix this.

they should at least resolve a ticket before going through there queue. If they don't they won't resolve anything and they're just prolonging/delaying resolutions.

Yeah all of this comes off as super sketchy, leaving us high and dry with no info after dropping a stack of cash on their product.