Compromised PoE Accounts: Stolen Items and Hacked Accounts - Discussion and Leads
I'm starting to get the feeling that they don't give a fuck about the hacked players. Not enough people are affected to cause a major scandal, so screw them
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" if that's the case id be very disappointed ... since this really is a serious issue that needs fixing Last edited by Crainus#7059 on Jan 25, 2025, 8:17:15 AM
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" In 2 days my ticket will be open for exactly 1 month with no response etc. I don't think they will be able to save anything then because they said they would only keep their logs for 1 month. So I think that's it. |
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" yikes :/ ... |
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it has been 1 month and 4 days for me, 3-4 email exchanged, nothing solved, just questions, latest support reply was 12 days ago, i replied on the same day received.
it is really fking pathetic and insulting to be on this end to say the least. people with trivial matters gets resolved so fast and they expect me to believe in this q system shit. if u guys dont care or cannot solve the issue yet just say so. stop saying will get back to us asap when it doesnt. on the support post u guys alr cut down to 75k tickets meaning replies should be expedited, yet it stays the same or actually have gotten worst. from now on, i do not trust anything u guys say until i get refunded of unauthorized purchases and my account unlocked, to be able to play with a peace of mind. sry to say but this is F BS. but i still hope everyone gets their issues solved asap, except for the hackers/scammers. they deserve all the karma thats going to rebound to them. akatsuki_wei#5715 |
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" I hope you and everyone here in this thread get your issues resolved quickly. I don’t know if the hackers/scammers will ever face the karma they deserve, but what’s certain is that it feels like we’re the ones being punished. If the account is going to be locked for this long, I think just issuing a refund would be better. Last edited by bestmaster1996#5421 on Jan 26, 2025, 1:39:29 PM
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Soo. got hacked on the 22nd of dec, support responded on the 18th of january, and locked my account that day... almost 1 month after it was "compromised", they blamed "your e-mail, steam is compromised or you have malware on ur pc".
No unapproved activity on either e-mail or steam i checked both extensively, maleware? did several scans with different tools, its squeaky clean. Took over a week of annoing hoops i had to go thorugh to unneccessarily unlock my account and wont be getting anything lost back anyways. Worst customer support experience to date. |
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" Wait, you got your account unlocked within a week? How? I am still waiting for a first reply and im on day 17 after getting locked :D |
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i havent refund yet cus i still like my acc and the game despite all the good and bad things people say, i still enjoyed the game. to me the game will improve over time, but this experience almost fully undo what good may have came before.
i will see how much of this BS i can tolerate. i did not consider refund at all beforehand, but these few days im starting to consider it. i really think the management is doing nothing to improve the situation, the way this thing is being handled showed near zero improvement after support post. idk man. im giving lesser F each day, it is wasting my mental and emotional energy, even with that admin acc shit happening, i did not expect this from the support side as GGG was founded almost 20 years ago? i spent over $300 and have 120hrs played as shown on steam, this is by far the worst experience i have to endure in my whole life of gaming, at least in OSRS long ago, i got hacked and lost almost everything but i got to continue playing after changing pw. Last edited by Akatsuki_wei2#5672 on Jan 27, 2025, 12:14:43 AM
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" I think I understand how you feel. I've played POE for over 4,500 hours and POE2 for another 147 hours. Whenever my friends asked me about a good game to play, I would always instantly recommend "POE." But after this incident, it has almost completely erased all the positive feelings I once had for the game. :( |
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