On the topic of people losing access to Early Access
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Hi GGG,
Im reporting this as a bug because over at the help forum your support staff treats the issue as something that warrants mailing an already overburdened support mail and going through the cases 1 by 1. Who knows, maybe there is a bug in the authorization system around the management of EA keys. The problem at hand is that people seem to lose access to the EA of all of a sudden, like the keys go inactive. The game will tell you that you dont have EA when you log in and when you go to your account page on the EA site it will say "Your account does not have access to Path of Exile 2 Early Access. Bribe a friend who has a spare key or purchase now." It has happened to ALOT of people and it seems to happen to a BATCH every time. Which leads to me believe that there is a root cause that needs to fixed rather than treated like isolated incidents some support staffers have to handle going through mails 1 by 1. People are frustrated, my self included, we have paid for a service that currently isn't available to us and GGG support just tells us to send a mail where people havent gotten answers for weeks. Here are some references from the help forums that attests to the magnitude of the problem. https://www.pathofexile.com/forum/view-thread/3646058 https://www.pathofexile.com/forum/view-thread/3647809 https://www.pathofexile.com/forum/view-thread/3660124 https://www.pathofexile.com/forum/view-thread/3659261 https://www.pathofexile.com/forum/view-thread/3658710 https://www.pathofexile.com/forum/view-thread/3658572 https://www.pathofexile.com/forum/view-thread/3594166 https://www.pathofexile.com/forum/view-thread/3657414 https://www.pathofexile.com/forum/view-thread/3641557 https://www.pathofexile.com/forum/view-thread/3657430 https://www.pathofexile.com/forum/view-thread/3648254 https://www.pathofexile.com/forum/view-thread/3641019 https://www.pathofexile.com/forum/view-thread/3656600 https://www.pathofexile.com/forum/view-thread/3593408 Update: If you dont have a transaction id from Steam or Xsolla support cant help you, meaning that you've bought a key from a 3rd party. Then you need to contact the vendor as the key has likely been revoked for whatever reason. Last edited by Tankred#5183 on Dec 25, 2024, 7:54:19 PM Last bumped on Dec 30, 2024, 5:46:12 PM
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thank you for putting this in one post you should update if you will see more post of this bug becouse its not funny at all no response from GGG no twiter post no facebook post no nothing jus silence day 5 whaiting for a response from support
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" Good idea! https://www.pathofexile.com/forum/view-thread/3653272 https://www.pathofexile.com/forum/view-thread/3650800 https://www.pathofexile.com/forum/view-thread/3660643 |
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https://www.pathofexile.com/forum/view-thread/3649397
https://www.pathofexile.com/forum/view-thread/3647053 https://www.pathofexile.com/forum/view-thread/3660693 https://www.pathofexile.com/forum/view-thread/3660280 https://www.pathofexile.com/forum/view-thread/3660538 https://www.pathofexile.com/forum/view-thread/3660500 https://www.pathofexile.com/forum/view-thread/3648779 |
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I just discovered that I am also affected by this bug after returning from my vacation. Like you, I sent an email but have not received any response. This has been such a confusing and frustrating experience. Very disappointing.
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Update:
As for my own situation I just got a reply from support after 3 days asking for my account name and characters on my account and a transaction id from either Steam or Xsolla. So I'm waiting again... |
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Same problem thanks for big thread
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GGG response, Keys being revoked from key resellers might be one reason.
https://www.pathofexile.com/forum/view-thread/3661361 |
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Yeah this is so sad. 6 days now since key stop working, and i was waiting to vacances to hit it hard :D love it
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