Anyone got replies from support regarding locked/banned account?
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I'm curious if support is ignoring all such cases or it's just me
Last bumped on Dec 16, 2024, 11:15:30 AM
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They replied to me 48 hours later to ask a question about my account, and now I’ve been waiting another 24 hours to see if they will unblock it or ask me another question. |
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Hey there,
As per the recent announcement, we've had a massive amount of players logging into Path of Exile 2 since launch and unfortunately, such a huge influx of players also generates an enormous amount of support requests. Despite the Support teams best efforts, we're currently looking at turn around times that are much longer than expected on new emails, where we'd usually be aiming for responses within the same day, if not the same hour. If you have submitted a ticket with the Support team, please do not send follow up messages to check on the status of your request, as this can create further delays. Please be assured that if you're waiting for a response from our Support team, they'll get back to you as soon as humanly possible. You can read more here: https://www.pathofexile.com/forum/view-thread/3616595 | |
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I am waiting on my main Account for response since 11.12. ...
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I wrote a week ago and am still waiting for a response.
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" Cory what's the expected turn around time, and does that include weekends? Also, are we supposed to receive an email confirmation that our request has been received, as I have seen nothing of the sort. . peace and love . Last edited by J-V-Y-E#1654 on Dec 15, 2024, 12:10:29 PM
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Support works 24/7. Unfortunately, we can't speculate when we will be able to get back to players request.
We don't currently have a system in place to confirm an email has been received however, as long as the email address for support is correct we should receive your email. | |
" Understood, thanks for the quick response. . peace and love .
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" You MUST prioritize the messages with locked accounts. It's people, including me, who bought YOUR game adn can't play because you don't know how to manage your support. |
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" No, they really don't if you manage to get your account locked then it's almost certainly on you and while GGG may unlock the account you are no more important that anyone else in the queue. Ancestral Bond. It's a thing that does stuff. -Vipermagi
He who controls the pants controls the galaxy. - Rick & Morty S3E1 |
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