Support tickets - NOT BEING ANSWERED
" They don't . Tencent placed in blacklist in USA even | |
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8 days and counting.
I tried to upgrade from "Lord of Ogham Supporter pack" to King of the Faridun supporter". The transaction failed, but when I checked my bank account, the payment went through, meaning i don´t have the money or the upgraded pack! I can understand some delay, but this is ridiculous. | |
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Pressure them on social media if you use it. If you ask me, they should be unlocking accounts as quickly as they can, now they're back to work.
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" Need few posts like on mmorpg.com pc games .. Make it bad reputation mb they will start moving | |
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30 days today since the first ticket. They responded to the first support ticket in 14 days to ask if it was a still a problem and to ask for my proof of purchase. I provided it and it has now been 16 days without an additional reply.
I tried emailing tips@gamersnexus.com and they havent picked it up yet. If there is anywhere else to pressure them on social media please let me know. Ill gladly blast this abysmal customer service. |
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" 31 days for me today (and counting). Like you, I received a generic response 2 weeks in asking for info I had already provided in my original ticket. I provided the info (again) and have gotten no further response since then. How long does GGG consider a "reasonable" wait time for customers who have paid them but are unable to access the product that they paid for? |
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49 days waiting for support to finish the process of my mtx transfer from xbox to pc
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