Help and Information - Bought new stash tabs in poe 2 but gems stash tab not showing - Forum

I purchased on Dec 13 for Gem Stash, not appearing in my prem stash as well, the gem stash slot not even there I contacted support 2 time, there no responses till now	Posted by BallsweatFebreeze#1079 on Dec 17, 2024, 3:18:39 AM Quote this Post
" SuckaB#2815 wrote: " meowiaku#1856 wrote: " megamaster87#1880 wrote: I purchased tabs last night during tabs sale, they showed up, then today, all but 4 of my tabs on poe2 were remove only. Im new here so thought that meant i needed to do so for them to refresh or something They then disappeared. Lost all the others... including premium, currency, and gems. So I'm out most of my points, and back to only 4 regular tabs. As a point of amusement...not even the first 4. I have tabs 5-8 XD have sent email to support so wish me luck I guess. Not sure if it's relevant but I'd been previously playing on pc and tonight logged in through ps5 Same as I! The only difference is that I played and bought on PS5 last night and logged in through PC this morning. Similar situation here. Bought two x6 stash tabs on ps5, then logged in to PC and bought one 6x stash. My original 4 default stash became remove only on PC, and I'm missing 9 tabs in total. I currently have 15 including the 4 default that became remove only. Should have received 4 default + 6 PC + 12 PS5. Not gonna buy anymore but support is unable to respond at this time. Edit: my microtransactions page shows three x6 stash tab purchases (though it doesn't specify what platform) After reading everyone's posts, I am now quite certain that this is due to the incompatibility of the tabs purchased on PC and PS5. When I purchase tabs on PS5, it works fine, but when I switch to PC and log in, it shows "remove only”, and when I go back to PS5, the tabs is back to normal. So, is the storage on PC and PS5 not interchangeable? Or is this a bug? If they are not interchangeable, that would be quite a letdown, as I would have to buy everything twice.	Posted by meowiaku#1856 on Dec 18, 2024, 2:46:34 AM Quote this Post
Check each bag, I was missing 3 bags. I click every bag and noticed in one bag it had 2 tabs I pulled them up and found all my, I thought missing bags. Hope this helps	Posted by EdScott#6483 on Dec 18, 2024, 6:26:22 AM Quote this Post
anyone here got replies from GGG support?	Posted by SuckaB#2815 on Dec 22, 2024, 7:52:45 PM Quote this Post
I purchased a unique collection tab and it did not show up in game. The amount was deducted from my account. No response from technical support. Credit card fraud is a serious offense.	Posted by Psybyn#3408 on Dec 23, 2024, 8:25:35 PM Quote this Post
" Unfortunately, any purchases made on PlayStation platforms cannot be used on other platforms, and purchases made on other platforms cannot be used on PlayStation platforms. Note that these purchases can still be on the same sub-account, but the microtransactions will be marked as unavailable when viewing them in your stash. its not a bug this quote is from ggg and its under announcement changes to account systems	Posted by LegitWicked#5086 on Dec 23, 2024, 8:54:52 PM Quote this Post
same issue accured on my side on pc. bought a premium stash tab. its not vissible / selectable. all remaining currency is gone. relog helped getting the currency back but still no stash tab for premium. Last edited by Foundyou89#5433 on Dec 26, 2024, 7:02:12 PM	Posted by Foundyou89#5433 on Dec 26, 2024, 7:01:19 PM Quote this Post
i got one reply after 1.5months of opening a request, the GGG support asked for my account info that was already provided previously. Haven't heard back since and problem still persists.	Posted by SuckaB#2815 on Jan 9, 2025, 4:11:21 PM Quote this Post
" Bijanni#9978 wrote: Have tab but can't add a single gem. I have the same problem. Bought the gems stash tab and can't add anything to it. Seems like it is broken. Please help.	Posted by Tatonka81#5058 on Jan 27, 2025, 1:38:55 AM Quote this Post
Same problem here. Bought premium stash tab bundle and a quad with my 300 points in poe 1 but can only see quad at the moment. Can not see 6 premium stashes please help	Posted by ecthel13#1069 on Jan 27, 2025, 1:55:07 AM Quote this Post