Issues with refunds?
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You made me feel better with just losing $60
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" Chances are we will get refunded, whether that's this week or next,next who knows though lol |
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Curious if anyone has had any response on these matters. Been a full week now.
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Update: Received one email 5 days ago now, asking for information my first email gave. Replied within 15 minutes, and have not heard back. Honestly worst support I've ever received for a game, has been going on over 2 weeks now.
Last edited by BAM#2084 on Dec 24, 2024, 8:44:35 AM
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Still have not heard anything.
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Coming up on a month.
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Has now been over a month and have not had any response since the first. What is going on?
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Seems they're overswamped because they took a nice long two week holiday right on the release of their major big title. Genius. Everyone takes some days off during christmas and the new year. But not two full weeks of chilling (lmao).
Now paying customers have to wait how long for a refund service? A month? Two months? It would be nice if we would at least get some info on a ETA for when they expect to catch back up with their back-log. |
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If you're lucky, you might receive a response email from a staff member, but it will feel more like it's from a BOT than a real person. They will ask you for information you've already provided in the explanation, and they will ask the same questions in a completely mindless way, ignoring everything mentioned in the email. It could take about a week, sometimes even two weeks, for a response, or longer. Rajiv is the first staff member you'll encounter, and it's always like that. I wonder if he or she is the only one handling the initial issues when they receive an email, or if there are other staff members involved? I'm really puzzled and confused about this issue.
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Still waiting.... this sucks.
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