Issues with refunds?

I bought the $160 pack through the site, not realizing I cannot use this purchase for Xbox, what I intended to play on. I've sent email to the support, and tried canceling through Xsolla. Looking at other post, it may take days to even get a reply. Am I just cooked? Planned on purchasing through xbox store once it got canceled, but feeling super deflated on it now. Just frustrated and was super excited to play.

I did send an email, came here to see if anyone had similar issues and if it's been resolved. Seems like a majority of people are waiting days for any kind of reply, and alot not even being able to send email to support. May just try to start a charge back through bank I suppose and maybe skip trying this one.

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Tai_GGG wrote:

We're sorry to hear you're having some issues trying to reach us.

We have been made aware of some issues regarding players having difficulty sending emails to our Support inbox. The team is looking into this, and hope to get this working again as soon as possible. We apologise for the inconvenience this has caused.

If we ALREADY sent a follow-up, should we just wait then? Or should we send another follow up?

No response, or even anything automated confirming it's been received. As a first interaction with the company in a long time, super disappointed. XSolla the payment processor responded quickly but understandably says only this support can do anything.

I've been trying to get a ticket in for days now and I just get the following gmail response:

"
Error Icon
Message not delivered
There was a problem delivering your message to support@grindinggear.com. See the technical details below.
The response was:
Receive rate too high"

Your email intake/ticketing system probably has a full mailbox or overload or something.

Yup their mailboxes exploded and are full. Looks like we just play the waiting game

Still have not gotten any kind of reply. Super bummed.

join the club