Account locked Help
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......................................After my email was hacked, my POE account was locked to prevent further risks, which I totally understand, and I appreciate the team’s efforts to keep things secure. However, I’ve tried reaching out to Support several times, but so far... nothing. It’s almost like sending emails into a black hole. At the same time, another chat group application I use (which I won’t name here) was also hacked, but their team was able to restore my account in less than two days after I submitted my request. This made me feel that the response process for the game might need to be improved in terms of speed. I am posting here again because I still haven't received a reply from the team since my account was locked. I would like to ask the community: Do you think this is taking too long? And is there any way to speed up the process or any other magical secret way to contact the team for faster help? Thank you in advance for any advice – or at least some moral support! :) |
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Did anyone get unlocked yet? After getting locked by support?
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my account was locked since EA launch. until now didn't even get to play the game even once.
from my experience, they never reply email on weekend. after Xmas n Boxing and soon New Year...this will be a long holiday for them. |
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I don't understand how they can lock accounts so quickly, but not finish the case for unlocks???
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" i dont know for other case. but mine is locked since first day i try to log in. Its say i need code from email they send, but until now everyday i kept log in and try and resend button. no code arrive to my email until now. |
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maybe try connecting to steam and play there. you don't need email code there
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" this is what im afraid of. i read some ppl on steam also have lots of problem. i dont wanna make anything worse trying to link and stucked in steam too. I've been using POE1 stand alone client since year 2016. how do i know poe2 is such a mess and their working crew aren't 1% as good as my older times support crew. |
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Still waiting
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Still waiting. Also checked on my hacker again. He's selling even more stuff now. At least their business is going good...
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Day 24 still waiting ~~~~~~
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