Hard crashing PC locks up

Unfortunately experiencing the same issue.
GGG is currently aware and see this as highest priority as stated here.
I have a 4080 Super and 7800x3D but it seems like a problem with Windows 11 24H2 update.

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Cainrith#2807 wrote:

Still no fix in sight...

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.

From December 6th lol! They only just release a REPORTING TOOL! And even then it's very narrowly focused on DX12. It's not getting fixed anytime soon.

Getting a little ridiculous.

A friend of mine found a potential issues for Discord users. Hopefully this helps!

I've been one of the unfortunate many that have been hampered by PoE2 completely locking up my PC on a loading screen where my only recourse is to hit the reset or power button on my PC. I tried every solution out there. I tried rolling back my Win11 version, I tried turning off cores 0 and 1, I tried about everything I could come across. Then I started to try and do some root cause problem solving.

For context, my gaming PC, while getting old, can still play most shit at high or ultra settings with no issue. I run two monitors. My PC components are an AMD Ryzen 5 5600x, ASRock B450M Pro4 mobo, G Skill Trident Z Neo 32 GB RAM, Gigabyte Gaming OC RTX 3080, and a WD Black 2 TB NVME.

When I play I have the game on my left monitor and Discord, browser, or whatever else open on the right monitor. I started noticing that tabbing over to Discord on a loading screen or anyone talking on my Discord server while on a loading screen would cause these random lockups. I also had a browser running with a bunch of tabs. And in addition I had a headset, mouse, keyboard, and led deskpad all from different companies. So the first thing I did was switch those 4 things to all Corsair so I would only be running iCUE. No change.
The next thing I did was kill my browser while playing. No change. Then I tried making sure I would only play after a shutdown. No change.

So then I tried closing out of Discord completely and going into Task Manager to kill any remaining processes. I noticed that loading screens ran smoother in PoE2 and it didn't crash. While playing, I start up Discord, get back on my channel, and keep playing. Then I tell my friends, ok, I'm going to hit a loading screen so let's see what happens and I TP back to the encampment. My friends are talking away on Discord and...my PC locked up. I restart, do everything like I normally would, and this time while PoE2 is starting up and I hit the loading screen before you pick your server my friends are talking on Discord, I'm not saying a word, and my PC locked up again.

Now, something similar happened to me before with Valorant before I stopped playing that. In that case, Valorant would up getting corrupted so I used Revo Uninstaller to completely uninstall Valorant and it's anti-cheat software, did a reinstall, and didn't have the problem again. This time I figure, ok, I'm going to use Revo Uninstaller on Discord and do a deep cleaning throughout my PC to remove any trace of Discord in my Registry and everywhere else throughout my C or D drives.

Revo Uninstaller uninstalls Discord, it gets to the Registry check, and there are a TON of entries for Discord just littered throughout. I delete all of those (MAKE SURE YOU CREATE A SYSTEM RESTORE POINT JUST IN CASE). Then it shows me where Revo found anything related to Discord throughout my PC. It found over 3,900+ files across dozens of folders. I deleted all of those. I restart again. I reinstall Discord. I get back on my channel with my friends, I start PoE2, and...no lockups. Now, when they were talking I noticed that there were some "hitches" or hiccups during the loading screens in the game, but it never locked up.

So here's the tl;rd - I suspected Discord was causing PoE2 to lock up and maybe Discord had basically crudded up my entire PC after running it for years. I also thought maybe Discord and PoE2 were fighting over the same resources. To try and solve my lockup issue I used Revo Uninstaller to completely uninstall Discord (CREATE A SYSTEM RESTORE POINT), I deleted every flagged Discord entry in my Registry that Revo found, then I deleted every folder and file that Revo found where some trace of Discord still existed (3,900 files across dozens of folders), I reinstalled Discord, started up PoE2, and played through probably 20 to 30 loading screens with the game never locking up. If you tried everything else and any of this sounds familiar to your setup, try reinstalling Discord.

Good luck!

This is not a discord issue.

This is not a Windows 11 issue.

This is not a Windows 10 issue.

This is not a Linux issue.

This is a Path of Exile 2 Game Engine issue.

GGG still does not want to accept that their own engine is at fault...

Now with the new patch they want your PC to be their test device. Why would GGG risk their own hardware when we -the paying customers- can do it? Just run the game and crash a lot and brick your PC...

So GGG wants you to disable the workarounds that stop you from hard crashing, hard crash, risk bricking your PC, so that they can gather "reports".

The reports they should have collected during the testing period of the game.

Dear GGG, Enough is enough.

We-as paying customers- have the right to know:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

To other paying customers like me who have spent their money on this faulty product:

As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

I don't believe GGG has even identified the problem yet. I'm not convinced they are even trying. After nearly 2 months they JUST Implemented a diagnostic tool that doesn't even cover the scope of the issue. They have no idea what's going on or how to fix it. I already stopped playing over a month ago, but now I really just need to forget about PoE altogether and stop stressing over this. But it's hard to do that when I paid for this product, and have put hundreds of dollars into PoE 1 MTX.

"As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner."

Waist of time, the game is to good. 190k on a Friday morning. Even you being here crying about shows how good it is. You cant just walk away.

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catx#5371 wrote:

"As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner."

Waist of time, the game is to good. 190k on a Friday morning. Even you being here crying about shows how good it is. You cant just walk away.

Steam reviews already dropped from very positive to mostly positive. If people are aware they may face a PC-crashing issue that prevents them from playing the game, they won't buy it. I certainly would not have bought the game if I knew I had this issue. Yes, the game is good. But it doesn't matter if you can't play.

Okay, stupid question from someone not very tech savvy...

I appreciate that GGG is trying to collect more info about these crashes via the newest patch. But if your computer has totally locked up, how is any information being captured and transmitted about that event?

I don't see myself risking my hardware to help GGG collect this info, especially given I still had crashes on Vulkan and they're only looking at Dx12 so I'm not convinced they're looking for the right info yet anyway. But I would also be curious if anyone even thinks this will be helpful and if they can help me understand how it even works?

Are folks returning to the game to try to help GGG collect this info?

"

Ogentroost#2448 wrote:

Unfortunately experiencing the same issue.
GGG is currently aware and see this as highest priority as stated here.
I have a 4080 Super and 7800x3D but it seems like a problem with Windows 11 24H2 update.

Perhaps you have issues with your reading but the list where you stated this has the "highest priority" are from 7/12-24 and I seriously doubt this bug gave the highest priority.

And if you atleast would have bothered to reads a couple of pages wintin this maga-thread or the other thread regarding this issue you would soon see that GGG are talking crap or atleast were sitting on some really old infomration, cause this issue are on all versions of windows and even on GNU/Linux. Btw I use Windows 10 and have hard freeze on loading screens.