EU Latency/Connectivity Issues [Deutsche Telekom/1&1]

"
Fitzy_GGG wrote:
Post was un-stickied because the root cause of the problem that spawned this thread was resolved.

Can you help me with my problem, please? As I wrote earlier in this thread, I have latency spikes in some instances on evenings, gateway: Moscow. I don't see any problems in different winmrt tests besides packet loss on " ae5.cbs01.xn01.fra01.networklayer.com" (fra.ts.pathofexile.com). Is this fault of my ISP? I also tried multiple winmrt tests on specific IP adresses instances with lags from client.txt and neither of this tests has packet loss or high ping on any hop.
fra.ts.pathofexile.com:
Spoiler
"

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 161 | 161 | 0 | 0 | 1 | 1 |
| l2tp.flex.ru - 0 | 161 | 161 | 0 | 0 | 4 | 0 |
| l2tp.flex.ru - 0 | 161 | 161 | 1 | 2 | 6 | 1 |
| 94.253.0.170 - 0 | 161 | 161 | 2 | 3 | 79 | 3 |
| borov-r0.inet2.net - 0 | 161 | 161 | 2 | 4 | 24 | 5 |
| 85.112.127.244 - 0 | 161 | 161 | 2 | 3 | 9 | 4 |
| 85.112.127.185 - 0 | 161 | 161 | 44 | 45 | 72 | 45 |
| bbr01.xn01.fra01.networklayer.com - 0 | 161 | 161 | 40 | 41 | 57 | 41 |
| ae5.cbs01.xn01.fra01.networklayer.com - 19 | 94 | 77 | 41 | 42 | 51 | 43 |
| f9.13.2da9.ip4.static.sl-reverse.com - 0 | 161 | 161 | 41 | 42 | 80 | 41 |
| 81.76.b19e.ip4.static.sl-reverse.com - 0 | 161 | 161 | 41 | 43 | 72 | 41 |
| c9.76.b19e.ip4.static.sl-reverse.com - 0 | 161 | 161 | 41 | 41 | 53 | 41 |
| ca.52.7a9f.ip4.static.sl-reverse.com - 0 | 161 | 161 | 41 | 41 | 50 | 41 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


fra-mp.ts.pathofexile.com :
Spoiler

"
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 137 | 137 | 0 | 0 | 1 | 0 |
| l2tp.flex.ru - 0 | 137 | 137 | 0 | 0 | 4 | 1 |
| l2tp.flex.ru - 0 | 137 | 137 | 1 | 1 | 4 | 1 |
| 94.253.0.170 - 0 | 137 | 137 | 2 | 4 | 80 | 3 |
| telia.inet2.net - 0 | 137 | 137 | 2 | 3 | 24 | 4 |
| ffm-bb4-link.telia.net - 0 | 137 | 137 | 36 | 37 | 41 | 37 |
| ffm-b1-link.telia.net - 0 | 137 | 137 | 36 | 39 | 56 | 38 |
| 185.225.211.254 - 0 | 137 | 137 | 36 | 37 | 41 | 38 |
| 185.225.211.253 - 0 | 137 | 137 | 36 | 37 | 42 | 37 |
| 185.225.209.28 - 0 | 137 | 137 | 36 | 36 | 42 | 37 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Moscow servers 109.95.212.17, 23.105.230.12:
Spoiler
"
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 101 | 101 | 0 | 0 | 1 | 0 |
| l2tp.flex.ru - 0 | 101 | 101 | 0 | 0 | 8 | 0 |
| l2tp.flex.ru - 0 | 101 | 101 | 1 | 2 | 8 | 2 |
| 94.253.0.170 - 0 | 101 | 101 | 2 | 3 | 8 | 3 |
| colocat.inet2.net - 0 | 101 | 101 | 2 | 21 | 64 | 14 |
| d0181.colocat.ru - 0 | 101 | 101 | 2 | 3 | 9 | 3 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 102 | 102 | 0 | 0 | 1 | 1 |
| l2tp.flex.ru - 0 | 102 | 102 | 0 | 0 | 5 | 1 |
| l2tp.flex.ru - 0 | 102 | 102 | 1 | 2 | 6 | 2 |
| 80.252.128.72 - 0 | 102 | 102 | 3 | 3 | 7 | 3 |
| msk-ix-2.servers.ru - 0 | 102 | 102 | 4 | 26 | 119 | 7 |
| 188.42.176.245 - 0 | 102 | 102 | 3 | 26 | 104 | 64 |
| se-mo01-s4.servers.com - 0 | 102 | 102 | 3 | 4 | 7 | 5 |
| 188.42.176.177 - 0 | 102 | 102 | 4 | 4 | 7 | 5 |
| 23.105.230.12 - 0 | 102 | 102 | 3 | 4 | 6 | 6 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Client: Steam
ISP: Deutsche Telekom
Gateway: Frankfurt

fra.login.pathofexile.com

Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| speedport.ip - 0 | 521 | 521 | 0 | 0 | 3 | 0 |
| 62.155.244.57 - 0 | 521 | 521 | 3 | 5 | 78 | 3 |
| 217.239.55.46 - 0 | 521 | 521 | 5 | 6 | 52 | 5 |
| 80.157.129.202 - 23 | 273 | 211 | 0 | 7 | 42 | 8 |
| ae-2-3203.edge5.Dusseldorf1.Level3.net - 0 | 521 | 521 | 5 | 8 | 53 | 6 |
| 212.162.30.242 - 0 | 521 | 521 | 5 | 8 | 44 | 7 |
| 172.65.250.221 - 0 | 521 | 521 | 5 | 6 | 42 | 7 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
"
LycanNaryko wrote:


Does it matter if it isnt the same fault? For me as a player/customer nothing changed.

There was no post that this got resolved - if there would have been one then there would have been feedback that it is not resolved at all.

It never got better since the start of synthesis. I as a costumer have the same symptoms since the launch of Synthesis and its pretty obvious that i am not the only one that experience this.

For me these latency spikes are related to the EU servers (frankfurt and London at least - we cant switch gateways on XBOX). Moscow works fine on the same Internet connection.

Its pretty obvious there is something wrong with the connection to the EU Server. What causes this - i dont care. All i know Moscow is fine and all other games i play online are fine too.

PC, XBOX and PS4 experience all the same symptoms.

And as a Extra Info:

Im on Deutsche Telekom ISP and Frankfurt + London are unplayable

A Friend that stopped playing because of these latency spikes cause he could not get on the Moscow Realm and was locked to London/Frankfurt is on Unity Media (a cable network provider so a completely different network than Deutsche Telekom)

Another Friend is on 1&1 and stopped playing too because of the lagspikes.

So for me this is not resolved at all the symptoms are the same.


XBOX realm selection is coming in a patch this morning - hopefully this will help out.

Unfortunately we don't have the ability to eliminate all connectivity problems from the internet forever. It's helpful to have different posts for different problems. Creating massive megathreads only serves to cut down on useful troubleshooting information. Players with potentially unrelated problems will attribute issues to some 'ubiquitous' issue where the fix for them might be simple.
"
Anpiel wrote:
"
Fitzy_GGG wrote:
Post was un-stickied because the root cause of the problem that spawned this thread was resolved.

Can you help me with my problem, please? As I wrote earlier in this thread, I have latency spikes in some instances on evenings, gateway: Moscow. I don't see any problems in different winmrt tests besides packet loss on " ae5.cbs01.xn01.fra01.networklayer.com" (fra.ts.pathofexile.com). Is this fault of my ISP? I also tried multiple winmrt tests on specific IP adresses instances with lags from client.txt and neither of this tests has packet loss or high ping on any hop.
fra.ts.pathofexile.com:
Spoiler
"

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 161 | 161 | 0 | 0 | 1 | 1 |
| l2tp.flex.ru - 0 | 161 | 161 | 0 | 0 | 4 | 0 |
| l2tp.flex.ru - 0 | 161 | 161 | 1 | 2 | 6 | 1 |
| 94.253.0.170 - 0 | 161 | 161 | 2 | 3 | 79 | 3 |
| borov-r0.inet2.net - 0 | 161 | 161 | 2 | 4 | 24 | 5 |
| 85.112.127.244 - 0 | 161 | 161 | 2 | 3 | 9 | 4 |
| 85.112.127.185 - 0 | 161 | 161 | 44 | 45 | 72 | 45 |
| bbr01.xn01.fra01.networklayer.com - 0 | 161 | 161 | 40 | 41 | 57 | 41 |
| ae5.cbs01.xn01.fra01.networklayer.com - 19 | 94 | 77 | 41 | 42 | 51 | 43 |
| f9.13.2da9.ip4.static.sl-reverse.com - 0 | 161 | 161 | 41 | 42 | 80 | 41 |
| 81.76.b19e.ip4.static.sl-reverse.com - 0 | 161 | 161 | 41 | 43 | 72 | 41 |
| c9.76.b19e.ip4.static.sl-reverse.com - 0 | 161 | 161 | 41 | 41 | 53 | 41 |
| ca.52.7a9f.ip4.static.sl-reverse.com - 0 | 161 | 161 | 41 | 41 | 50 | 41 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


fra-mp.ts.pathofexile.com :
Spoiler

"
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 137 | 137 | 0 | 0 | 1 | 0 |
| l2tp.flex.ru - 0 | 137 | 137 | 0 | 0 | 4 | 1 |
| l2tp.flex.ru - 0 | 137 | 137 | 1 | 1 | 4 | 1 |
| 94.253.0.170 - 0 | 137 | 137 | 2 | 4 | 80 | 3 |
| telia.inet2.net - 0 | 137 | 137 | 2 | 3 | 24 | 4 |
| ffm-bb4-link.telia.net - 0 | 137 | 137 | 36 | 37 | 41 | 37 |
| ffm-b1-link.telia.net - 0 | 137 | 137 | 36 | 39 | 56 | 38 |
| 185.225.211.254 - 0 | 137 | 137 | 36 | 37 | 41 | 38 |
| 185.225.211.253 - 0 | 137 | 137 | 36 | 37 | 42 | 37 |
| 185.225.209.28 - 0 | 137 | 137 | 36 | 36 | 42 | 37 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Moscow servers 109.95.212.17, 23.105.230.12:
Spoiler
"
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 101 | 101 | 0 | 0 | 1 | 0 |
| l2tp.flex.ru - 0 | 101 | 101 | 0 | 0 | 8 | 0 |
| l2tp.flex.ru - 0 | 101 | 101 | 1 | 2 | 8 | 2 |
| 94.253.0.170 - 0 | 101 | 101 | 2 | 3 | 8 | 3 |
| colocat.inet2.net - 0 | 101 | 101 | 2 | 21 | 64 | 14 |
| d0181.colocat.ru - 0 | 101 | 101 | 2 | 3 | 9 | 3 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 102 | 102 | 0 | 0 | 1 | 1 |
| l2tp.flex.ru - 0 | 102 | 102 | 0 | 0 | 5 | 1 |
| l2tp.flex.ru - 0 | 102 | 102 | 1 | 2 | 6 | 2 |
| 80.252.128.72 - 0 | 102 | 102 | 3 | 3 | 7 | 3 |
| msk-ix-2.servers.ru - 0 | 102 | 102 | 4 | 26 | 119 | 7 |
| 188.42.176.245 - 0 | 102 | 102 | 3 | 26 | 104 | 64 |
| se-mo01-s4.servers.com - 0 | 102 | 102 | 3 | 4 | 7 | 5 |
| 188.42.176.177 - 0 | 102 | 102 | 4 | 4 | 7 | 5 |
| 23.105.230.12 - 0 | 102 | 102 | 3 | 4 | 6 | 6 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



I don't see any obvious issues in the data collected. Were these running when you were experiencing the latency spikes?
"
Genuluth89 wrote:
Client: Steam
ISP: Deutsche Telekom
Gateway: Frankfurt

fra.login.pathofexile.com

Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| speedport.ip - 0 | 521 | 521 | 0 | 0 | 3 | 0 |
| 62.155.244.57 - 0 | 521 | 521 | 3 | 5 | 78 | 3 |
| 217.239.55.46 - 0 | 521 | 521 | 5 | 6 | 52 | 5 |
| 80.157.129.202 - 23 | 273 | 211 | 0 | 7 | 42 | 8 |
| ae-2-3203.edge5.Dusseldorf1.Level3.net - 0 | 521 | 521 | 5 | 8 | 53 | 6 |
| 212.162.30.242 - 0 | 521 | 521 | 5 | 8 | 44 | 7 |
| 172.65.250.221 - 0 | 521 | 521 | 5 | 6 | 42 | 7 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Could you run one to fra-mp.ts.pathofexile.com?

The login server addresses don't point at us anymore. Could you show me where you got that address so I can update that info?
"
Fitzy_GGG wrote:


Could you run one to fra-mp.ts.pathofexile.com?

The login server addresses don't point at us anymore. Could you show me where you got that address so I can update that info?


fra-mp.ts.pathofexile.com looks okay, but the behavior is still the exact same.

Spoiler

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| speedport.ip - 0 | 500 | 500 | 0 | 0 | 9 | 0 |
| 62.155.244.57 - 0 | 500 | 500 | 3 | 5 | 56 | 4 |
| 62.154.15.158 - 0 | 500 | 500 | 11 | 11 | 37 | 12 |
| ffm-b4-link.telia.net - 0 | 500 | 500 | 14 | 22 | 85 | 30 |
| ffm-bb4-link.telia.net - 0 | 500 | 500 | 14 | 21 | 65 | 25 |
| ffm-b1-link.telia.net - 0 | 500 | 500 | 14 | 24 | 54 | 25 |
| 185.225.211.254 - 0 | 500 | 500 | 14 | 21 | 64 | 20 |
| 185.225.211.252 - 0 | 500 | 500 | 14 | 21 | 38 | 26 |
| 185.225.209.28 - 0 | 500 | 500 | 15 | 22 | 65 | 28 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
"
Fitzy_GGG wrote:

I don't see any obvious issues in the data collected. Were these running when you were experiencing the latency spikes?


Yes, it were collected when I was in zone with lag spikes.
This problem also often occuring in situations when I left instance (which didn't have lag spikes), and re-enter after couple of minutes - instance have constant latency spikes after that. As example latency graphs before I left map and after I re-enter in map after 2 minutes:
Before
Spoiler

After
Spoiler

half hour later in same instance:



WinMTR instance server IP adress after lag spikes begin (2019/04/03 18:55:59 3396718 da [INFO Client 5656] Connecting to instance server at 109.95.210.242:6112):
Spoiler

Client.txt info
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 251 | 251 | 0 | 0 | 1 | 1 |
| l2tp.flex.ru - 0 | 251 | 251 | 0 | 0 | 3 | 1 |
| l2tp.flex.ru - 0 | 251 | 251 | 1 | 1 | 4 | 1 |
| 94.253.0.170 - 0 | 251 | 251 | 2 | 3 | 56 | 3 |
| colocat.inet2.net - 0 | 251 | 251 | 2 | 9 | 73 | 3 |
| gg-rui57.multiplay.co.uk - 0 | 251 | 251 | 2 | 2 | 4 | 3 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

fra.ts.pathofexile.com:
Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 107 | 107 | 0 | 0 | 7 | 0 |
| l2tp.flex.ru - 0 | 107 | 107 | 0 | 0 | 7 | 1 |
| l2tp.flex.ru - 0 | 107 | 107 | 1 | 1 | 7 | 2 |
| 94.253.0.170 - 0 | 107 | 107 | 2 | 2 | 11 | 3 |
| borov-r0.inet2.net - 0 | 107 | 107 | 2 | 2 | 15 | 3 |
| bbr01.xn01.fra01.networklayer.com - 0 | 107 | 107 | 42 | 43 | 64 | 42 |
| ae5.cbs02.xn01.fra01.networklayer.com - 0 | 107 | 107 | 40 | 41 | 53 | 41 |
| 3.10.35a9.ip4.static.sl-reverse.com - 0 | 107 | 107 | 39 | 40 | 71 | 40 |
| 89.76.b19e.ip4.static.sl-reverse.com - 0 | 107 | 107 | 45 | 47 | 72 | 46 |
| c1.76.b19e.ip4.static.sl-reverse.com - 0 | 107 | 107 | 43 | 43 | 56 | 43 |
| ca.52.7a9f.ip4.static.sl-reverse.com - 0 | 107 | 107 | 42 | 44 | 60 | 43 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

fra-mp.ts.pathofexile.com:
Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WL-10BF48E706CA - 0 | 115 | 115 | 0 | 0 | 2 | 0 |
| l2tp.flex.ru - 0 | 115 | 115 | 0 | 0 | 2 | 0 |
| l2tp.flex.ru - 0 | 115 | 115 | 1 | 1 | 4 | 1 |
| 94.253.0.170 - 0 | 115 | 115 | 2 | 2 | 4 | 2 |
| telia.inet2.net - 0 | 115 | 115 | 12 | 13 | 27 | 12 |
| ffm-bb4-link.telia.net - 0 | 115 | 115 | 37 | 38 | 40 | 38 |
| ffm-b1-link.telia.net - 0 | 115 | 115 | 41 | 44 | 57 | 42 |
| 185.225.211.254 - 0 | 115 | 115 | 40 | 40 | 42 | 40 |
| 185.225.211.252 - 0 | 115 | 115 | 37 | 37 | 40 | 37 |
| 185.225.209.28 - 0 | 115 | 115 | 37 | 37 | 40 | 37 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Last edited by Anpiel#0702 on Apr 3, 2019, 1:00:48 PM
https://www.youtube.com/watch?v=Gf1WT8VEZxk
Don't believe the Hype!
Update:

So I've got issues once again and reviewing the behavoir they seem to occur daily starting from 18:00 UTC and last about 4 hours, I've caught package loss once again since i started the trace immediatly when i started having problems. Yesterdays trace what later in the nice - which is the reason it looked fine.


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| speedport.ip - 0 | 763 | 763 | 0 | 0 | 10 | 0 |
| 62.155.244.57 - 0 | 763 | 763 | 3 | 5 | 73 | 4 |
| 62.154.15.158 - 0 | 763 | 763 | 10 | 11 | 61 | 13 |
| ffm-b4-link.telia.net - 2 | 720 | 709 | 19 | 28 | 164 | 28 |
| ffm-bb4-link.telia.net - 1 | 759 | 758 | 20 | 23 | 64 | 21 |
| ffm-b1-link.telia.net - 1 | 755 | 753 | 20 | 26 | 80 | 23 |
| 185.225.211.254 - 1 | 759 | 758 | 19 | 23 | 75 | 22 |
| 185.225.211.252 - 1 | 755 | 753 | 19 | 23 | 67 | 24 |
| 185.225.209.28 - 1 | 759 | 758 | 20 | 25 | 77 | 24 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Client: Steam
ISP: Vodafone
Gateway: Frankfurt

Frankfurt is 70kM from my place,& I have no issues with the internet, youtube etc.

Game is unplayable. Lag is off the chart

Last edited by KiadawP#5072 on Apr 3, 2019, 3:39:08 PM

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